PROFESSIONAL SUMMARY:

• Highly experienced, IT Manager with more than 28+ years of Progressive IT industry experience as IT Manager Special Projects, Network Engineer, System Administrator experience with major expertise in Microsoft Servers, O365, SharePoint, Exchange, SQL, IIS, and Windows Server
• Enterprise - level experience - Working with large teams and involved in the architecture of highly scalable, secure, distributed applications, aligned with company standards, process, methodologies, and best practices.
• Process and Implementation - Extensive experience implementing ERP software throughout the SDLC process
• Analyzed, planned, and implemented the proposed farm architecture plan for the new farm which incorporated Hardware and Capacity Planning, Best practices, and Governance
• Implement, Migrate, and Support (SharePoint, Exchange, IIS, SQL, File Server, AD, and Windows servers, etc.)
• Manage overall IT infrastructure including SharePoint farms, Windows Servers, Exchange server, unified communication services, web server, Database servers, Desktop, Network Switches, Firewall on Premise, and Cloud.
• Backup and Disaster Recovery planning and development
• IT Leadership role as an IT Manager Special Projects handled a team of System/Network Engineers
• Development and improvement of Technical Standards & Internal Processes i.e ITIL, ISO 9001, ISMS 27000, MOF
• Expert in Microsoft System Center Configuration Manager as a BOYD bring your own device solutions to manage Servers, PCs, Macs and Unix/Linux Servers along with cloud based mobile devices running Windows, iOS, and Android, all from a single management console while giving your employee access to corporate resources.
• Expert in Solar Winds monitoring network devices, servers and critical applications from one console to minimize downtime by receiving alerts for availability and performance issues by automating remediation actions.
• Expert in Server Virtualization from VMware vSphere for implementing and managing VM (virtual machines) infrastructure on a large scale to efficiently place applications workloads.
• Expert in Microsoft Virtual Machine Manager a management solution for virtualized datacenter to configure and manage virtualization host, networking and storage resources to create and deploy virtual machines and services to private cloud and integrate with Microsoft SCCM.
• Familiar with SIMS as a user and configuration of modules like classified documents, visitor control, information system locks and keys and incidents.
• Expert ShoretelSky VOIP Administration and Configuration of Cisco IP Phones 7960 G
• Basic SAP Business ONE Installation, Administration and Client configuration.
• Expert SharePoint Install, Administration and Server Configuration.
• Expert Symantec End Point Server configuration and Clients install and updates
• Proficient with Microsoft Exchange 2010/2008/2003
• Hands on experience on Microsoft Lync 2013 Infrastructure planning, Design, Deployment and Management on large distributed networks.
• Expert in Configure Microsoft Outlook Client to connect Exchange Server
• Expert in Configuration of Microsoft Outlook Client to connect Sendmail.
• Extensive experience and knowledge of Microsoft SQL 2012 previous ver.
• Responsible for Incidents, Service Level Agreement Requests and Service Catalog tasks are addressed in a timely manner.
• Responsible for all Troubleshooting tickets are opened, tracked updated and closed with resolutions in a timely fashion.
• Responsible for maintenance, installation and of all hardware and software and keeping minimum level of hardware spares.
• Enter and Record all Servers make and model, Serial Numbers, Asset Tags in excel spreadsheet database in accurately manner.
• Test all applications working in a lab before upgrade or implementing the service pack and patch management so as to avoid the application malfunctioning or ODBC driver non responsiveness including client/server technology,, network printing, updating DNS records.
• Perform day to day performance network monitoring, diagnosing and troubleshooting to improve quality and optimize performance.
• Manage and coordinate technical and help desk support within IT Operations, technical engineers, third party vendor.
• Brief daily and weekly updates to the management and participate in regular staff meetings.
• Implement, backup and readiness foolproof disaster recovery procedures.
• Communicate to higher management any outstanding technical issue.
• Research newer technology, tools, scripts and utilities to improve technical processes.
• Provide expert solutions to new business concept and requirement.
• Attend online classes in the subject matter interest to the betterment of the current working environment for the betterment of the company.
• Expert in TCP/IP and subnet engineering
• Secure and establish VPN IP Sec Tunnel
• Expert in designing PRINT SERVER for seamless Network Printing.
• Experience in developing security hardening procedures, security best practices, and policy implementation
• Monitor Enterprise Network with Solar Winds.
• Provide extensive phone support to end users over Microsoft Office suite.
• Provide extensive support to end users over Adobe Suite.
• Implement Gordian Encryption Technology to protect computer data
• Setup QUICK BOOKS Enterprise version on Server and connect auth user
• Expert in Help Desk Ticketing System REMEDY Software
• Expert RedHat Linux administration for SendMail, NewMan Server and HOSS Hand Operated System Scan
• Expert in Fedora 22 Server installation for Linux based Application
• Design and implementation of SAN includes installing and configuration of EMC Storage Boxes and Fiber Channel Switches.
• Manage client deployment, software and inventory using Microsoft SSCM
• Administer Microsoft SharePoint
• Administration of Microsoft Dynamics CRM Software for sales & invoice
• Distribute Symantec Antivirus EndPoint 12.0 Domain wide and updates.
• Extensive uses of GHOST/ACRONICS Software for reimaging PC system
• Writing PowerShell scripts to automate various tasks.
• Backup and Restore Microsoft Exchange using Barracuda Technology
• Test WSUS update and certify approvals for working with applications
• Support of Android and iPhone Smart phones and iPAD or TABLET
• Manage hardware inventory and order spares.
• Strong knowledge and experience troubleshooting various RAID hardware
• Proficient in using MS Office, MS Project and MS Visio for project work
• Provide technical support to end user on phone and in person or remote.
• Expert use of Video conference equipment.
• Document resolutions on all technical issue and research.
• Keeping in touch with cutting edge technologies, Accesses own strength and weakness,
• Solid rock DNS and DHCP address using Infoblox
• Strong Firewall administration.
• Data Network engineering and administration.
• Network security and administration
• Install configure, support Cisco Switches and security devices.
• Pursues online training and development opportunity,
• Strives to continuously build knowledge and skills.
• Hire, train, schedule staff required to support Network Engineering.
• Share expertise with others.
• Work with new trend and measure to cut cost, time and improve productivity.
• Develop and maintain customer and vendor relations.
• Maintain device inventories and assets management database.
• Started exploring and working with Microsoft Azure
• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data;
• Designs work flows and procedures.
• Identifies and resolves problems in a timely manner;
• Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations;
• Uses reason even when dealing with emotional topics.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others
• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;
• Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

DEMONSTRATED STRONG KNOWLEDGE AND PROFICIENCY IN THE FOLLOWING AREAS:

• Infrastructure/Networking
• Systems Architecture
• Operations and Maintenance
• Management technologies
• Systems Security
• Messaging/Communications
• Directory Services
• Other Microsoft virtualization technologies
• Application Virtualization (App-V)
• Microsoft Enterprise Desktop Virtualization (MED-V)
• Virtual Desktop Infrastructure (VDI)
• SQL Server 2005/2008/2012
• Cloud computing knowledge in
• BPOS/Office 365
• Intune
• Azure
• Scripting with PowerShell or VBscript

TECHNICAL SKILLS:

Application Expertise: SAP Business One, Hubspot CRM

Microsoft Servers: Windows NT 4.0/2000/2003/2008/2012/2016/2019 SharePoint 2010/2013/2016/2019 SQL Server 2012/2014/2016/2019 IIS Server, File Server, Proxy Server, Exchange Server, Terminal Server

Networking: Juniper, SonicWall, Netgear Firewall Configuration/Installation, TCP/IP Configuration, Ethernet, Managed Switch configuration, VPN, Wireless Networking, Hyper-V, Virtualization, Cloud Virtual Network, Load Balancer, Clustering

Microsoft365: Migration of Email, SharePoint, Onedrive, etc, Hybrid setup includes SharePoint, Search, Exchange, etc, deploy, design, and configure Microsoft Teams

PROFESSIONAL EXPERIENCE:

Confidential, Huntington Beach, CA

IT Tech Support Specialist

Responsibilities:

• Remarkable experience with Citrix Administration in large corporate environment
• Expert in 10 Minutes to Citrix XenServer 6.0 and Citrix XenCenter Install and configuration.
• Administered the Citrix XenServer 6.0 and XenCenter Network and provided support for the Windows.
• Resolved all problems related to the network.
• Maintained the Citric system by implementing the security systems such as monitoring the access and performing the routine checks.
• Troubleshoot the network for LAN and WAN that affects the working of the Citrix.
• Evaluated and recommended the new software, hardware and patches to optimize the working of the Citrix.
• Performed tasks for end users on the Citrix served application, maintained the back up and ensured recovery of data in time of need.
• Troubleshoot the network and resolve all the hardware as well as software problems that occur on the Citrix servers.
• Organized training programs for the Citrix administrators and end users.
• Analyzed the system and prepared the Citrix application according to the need of the user.
• Design and Implementation experience
• Windows server 2003/2008/2012 Active Directory
• Desktop Imaging, Design, and Migration
• Windows 8, Windows 7 and Windows XP Professional.

Confidential

Responsibilities:

• Microsoft Office 2007/2010 deployments and migration
• Microsoft Exchange 2007/2010
• Microsoft Lync Server 2010 install and configuration.
• Deliver customized scalable solutions based on the Microsoft Enterprise platforms and helping companies get more from their infrastructure investments.
• Expert in design, install, and configure server and desktop infrastructures; implement enterprise technology infrastructures; and develop operational solutions for customers based on best practices.
• Responsible for design, engineering, configuration, documentation and implementation of Confidential Server Hardware and Microsoft Small Business Server 2008 solutions
• Designing and implementing infrastructure solutions for local and global companies.
• Customer Service above all
• Demonstrated ability to understand a customer's needs
• Experience in developing technical requirements based on business goals and objectives
• Demonstrated project experience with regard to estimates, planning and deliverables. Architect solution design and implement Infrastructure projects
• Strong verbal and written communication skills clear explanation of ideas, problem resolution, risk mitigation, production of technical documentation.
• Strong team player
• High focus on attention to detail
• Ability to troubleshoot, investigate and resolve technical issues
• Ability to work under pressure and adhere to strict deadlines
• Configure and Install AT&T NetBridge Wireless Box for G3 Broadband with NetGate 8100 Firewall/VPN Wireless Router for Toys R Us Express retail stores at Huntington Beach, Ca. Install Confidential Server T100 Microsoft Windows Server 2008 and connect Point of Sales Cash Registers with centralized printing to Lexmark T640.
• Installation and configured APPLE MACINTOSH SERVER to mount Windows volumes connectivity using Apple Talk protocol at Money Mailer, Garden Grove.
• Implementation/Migration Microsoft Windows NT 4.0 Server to Microsoft Windows Server System for Premier Salon, Canada and upgrading hardware/software to Microsoft Windows 2000, Microsoft XP Home Edition and Professional. Upgrade SALON BUSINESS application to version 3.0 Extensive support calls to Microsoft Office
• Setup QUICKBOOKS Enterprise version with 10 user license on the server and connect authorized users to the Quick Book software for accounting purposes.
• Rollout Setup Microsoft Office 2003/2007 Software on all computers and update FileFormatConverter and Office compatibility pack for backward working with Microsoft office 2003.
• Provide desktop support through CA Technologies, Service Desk CMDB Support software. Version T11US425
• Design and Install SAN Storage Area network for backup vital Active Directory data and QuickBooks Database for security and safety.
• Implement SHAREPOINT Services for updating company information throughout corporate and branches
• Implement Microsoft Dynamics CRM Software for companywide implementation of sales and invoices
• Install Symantec EndPoint version 10.0 for centralized distribution to all computers in the domain and periodical updates.

Confidential, Los Angeles

IT Manager

Responsibilities:

• Re - engineering of Microsoft Windows 2003 Server Domain Tree at their Corporate Headquarters in Los Angeles with child domains at their 10 branches making a cohesive single tree. Configure SONIC WALL VPN TUNNELS to connect the branches in secured environment to facilitate secured login. Setup Additional Domain Controller, DNS and DHCP Server in all 10 Branches for redundancy. Complete overhauling of the TCPIP PROTOCOL, IP Address, Subnet Mask, Gateway, DNS and Wins for resolutions.
• Plans, organizes, and directs the provision of health information management; establishes policies, procedures, standards, and departmental objectives; supervises all functions including record completion, transmission, indexing, abstracting, coding, research, filing, storage, retrieval and maintenance.
• Implement MEDITECH e-prescription and billing for Patient Safety through Real-Time Access to Information and Alerts via a variety of clinical decision support tools, including direct access to Laboratory data, automatic dose calculation, Allergies, adverse reactions, IV incompatibilities, Contraindications, Duplicate medications successfully.
• Engineering Clinical workflow and templates in the Medical background.
• Responsible for design, implementation of Microsoft SQL Server 2000 for USC Hospital, patient medical records management
• Expert in administration of Microsoft SQL Server 2000 Relational Database. Design Database to populate the patient’s records in secured environment.
• Expert administration and maintenance of Microsoft Exchange Server 2007 and all previous versions. Expert in configuration of Microsoft OUTLOOK Client 2007/2003/200. Extensive support calls to Microsoft Outlook 2007/2003/2000 troubleshooting
• Perform systems administration tasks on Windows 2003 Server managing user accounts, storage management, installing and configuring new hardware and software, and maintaining network connectivity
• Recover FOSTERTRAK application from a crashed SERVER and rebuild and re-index database successfully.
• Restore ADP HANDPUNCH hardware and software reconfiguration successfully
• Design deployment, management and re-engineering of Wireless LANs using Cisco Aironet Access point 1500 with Cisco Wireless LAN controllers and Cisco Wireless Control System (WCS) Software, series providing Wi-Fi Protected Access 2 (WPA2) and employing hardware-based Advanced Encryption Standard (AES) encryption between wireless node in all 10 branches.
• Proficient in using group policy to set workstation configuration, distribute software using Microsoft SMS Sever and lockdown desktop.
• Understanding how the NTFS File System works in a secured environment.
• Proficient knowledge of Cisco IOS 10.x, 11.x and 12.x version.
• Cisco Router support in both static and dynamic configurations along with Cisco switching. Cisco PIX & VPN, Checkpoint and Lucent firewalls.
• Expert understanding and implementation of TCP/IP including subnetting, bootp, DNS, DHCP and WINS server
• Ability to identify Network configuration and performance irregularities.
• Management of trouble tickets and timely resolutions of problem in accordance with Service Level Agreements.
• Design and implement Systems BACKUP and RECOVERY.
• Systems monitoring with Cisco Works 2000, HP Open View and Solar Winds.
• Built hardware for Server’s in multiple racks and desktop configuration using Confidential and Compaq ProLiant servers in RAID 5, RAID 10 redundancy.
• Extensive support on Microsoft Office 2010/2007/2003 including Outlook.
• Implement OWA Outlook Web Access for traveling field technician to access company email
• Writing shell scripts to automate various tasks. Internal LAN PC Support

Confidential, Los Angeles, California

Network Computing Analyst

Responsibilities:

• Responsible for the design, development and implementation of a new APPRAISAL system.
• The system was implemented in two distribution centers. Projects were completed ahead of time and on budget.
• Implementation of the CREDIT CARD DATABASE MIGRATION to Microsoft SQL SERVER at Beaverton, Oregon credit card processing center.
• Re-engineering of TCPIP, sub netting at corporate headquarters and 48 Branches from Class B default subnet mask to small collusion domain. i.e. number of subnets and hosts per subnet.
• Managed from conception through implementation the VOICE OVER IP and data network infrastructure consisting of more than 50 Cisco Gateway 5300 Router, Cisco 6500,2900 Switches and Cisco 2600 Modular Router in both, LAN and WAN in the Corporate office and 48 branches.
• Installation of Microsoft DOMAIN model for LOAN DIVISION at IRVINE, CA and Exchange Server 5.5 for email application.
• Implementation of the security systems at corporate and branches. Strong at access-list for Cisco Routers.
• New roll out of Microsoft Windows NT 4.0 Workstations at 48 branches and corporate headquarters.
• Built and configured Application SERVER on Windows NT 4.0
• Migration of users and groups to DNS based ADVANCE SERVER 2000 ACTIVE DIRECTORY and day to day administration of the Networks.
• Advanced knowledge of major network topologies, network and routing protocols, network security, Cisco switches and routers.
• Ability to lead a project from planning through implementation. Prepare documentation and diagrams of network procedures, configurations, and guidelines. Advanced troubleshooting, problem-solving and organizational skills.
• Migrated Novell 3.12 server to Windows NT 4 Domain Model, Freeware Email to MS Exchange, Windows for Workgroup 3.12 to Windows 95.
• Employed Veritas Netbackup software on SuperDLT to back up terra byte of Bank important data every day. Restored important data from backup.
• Extensive setup and support of HP Networked Printers from HP Jet Admin utility.
• VPN connectivity.
• Administration of Citrix Server.
• Monitor enterprise wide Cisco Routers with Cisco Works 2000, HP Open View, Solar Winds management tools Cheyenne Uni-center
• Responsible for Upgrade Windows Server 4.0 Primary Domain Controllers to Microsoft Windows 2000 Server and moving the users, groups, security function to Active Directory Service. Administer the Active Directory for day to day functions of the corporate and branches administrative work.
• Created and configured user profiles and Exchange accounts.
• Provide extensive phone support to end user Microsoft office suite, connectivity.
• Metavante Banking environment software support
• Implement GORDIAN ENCRYPTION Technology to protect company LAPTOP/DESKTOP for safety and security

Confidential, West Covina, California

Network Engineer

Responsibilities:

• Large rollout over 3000 clients of Microsoft Windows NT Workstation for Boeing Company at Long Beach, Huntington Beach and Monrovia.
• Proven ability to manage multiple tasks with competing priorities excellent customer service skills in a high pressure environment.
• High level knowledge of emerging networks, data & voice technologies
• Knowledge of current state of art network administration.
• Follow up with users to ensure quality service and resolve outstanding issues.
• Prepare and maintain technical documents with Visio drawing.
• Excellent knowledge of NT operations systems, thorough knowledge of TCP/IP Networking, MS Exchange, and MS office.
• Advance understanding of INTEL hardware, including memory type multi-processor machines, network interface cards, RAID and Fiber Channels.
• Installation, maintenance and troubleshooting of ENTERPRISE Network Server.
• Maintain accurate and updated security and service packs.
• Extensive working knowledge of Lawson financial application and Kronos time management software administration for Deluxe Labs, Hollywood.
• Strong Network troubleshooting and problem solving.