PROFESSIONAL SUMMARY:

Security+ Certified IT Professional leveraging a BBA in Business Management and a Secret Clearance seeking growth - oriented positions in cybersecurity. Passionate about information security, continuing technical and conceptual, and keeping up with information technology industry trends. Proven ability to collaborate in a team to ensure the of defined objectives in a dynamic and fast-paced environment. Manager with a strong work ethic and attention to detail possessing a unique problem-solving ability and excellent communication skills. Flexible, positive, and receptive to change. Strong desire to support the mission by advancing Information Security objectives for the greater good in a rapidly advancing industry.

AREAS OF EXPERTISE:

Information Technology | Data Security | Network Security | Security Policies | Cryptography | Cyber Forensics | Access Control Disaster Recovery Planning | Firewall Configuration | Malware Identification | Mobile Device Security | Threat Analysis | Threat Detection | Management Information Systems (MIS) | Team Leadership | Staff Development | Staff Management | Employee Performance Assessment | Troubleshooting | Customer Service | Organizational Communication | Operations Management | Microsoft Office 365 Suite | Preventive Maintenance | Technical & Development | Risk Assessment | Public Speaking | Verbal and Written Communication | Computer Skills

TECHNICAL SKILLS:

Software: Office 365 Suite | FreshService | Python | Active Directory | Oracle VirtualBox | Nmap | Nessus | Remote Desktop | Azure

Operating Systems: Microsoft Windows| Windows Server | Kali Linux | Ubuntu Linux | MacOS | iOS | Android

Networking: LAN/WAN | Wireless | Switches | Routers | Wi-Fi | TCP/IP

PROFESSIONAL EXPERIENCE:

Confidential, Colorado Springs, CO

IT Help Desk Intern

Responsibilities:

• Communicated with internal customers to troubleshoot user issues via in person or remote desktop access tools.
• Maintain detailed notes in internal help desk ticketing system and communicate effectively with help desk team to coordinate ticket resolution tasks.
• Improving user satisfaction by resolving help desk tickets quickly and effectively, resolving 15+ tickets per day with at least 75% of tickets resolved within 30 minutes without escalation to Level 2 Help Desk Support.
• Categorizing inbound customer support ticket metadata to improve help desk support dashboard for improved ticket status visibility, maintaining 99% compliance with internal Service Level Agreements.
• Managing and provisioning user access accounts and end-user licenses in Microsoft Active Directory and Azure Active Directory for an enterprise of over 300 people and 20 Organizational Units leading to increased operational efficiency for all end-users.
• Established improved process workflow for software installation and hardware deployment, completing the 34 assigned workstations expected monthly completed in the first week in shop and delivering to customers 2-3 weeks ahead of schedule.

Confidential, Colorado Springs, CO

Computer User Support Specialist/Information Security Analyst Student

Responsibilities:

• Completed 420 hours of classroom and 580 hours of hands-on ; areas of emphasis included installation & configuration of operating systems, help desk support, enterprise network configurations, and introductory cybersecurity concepts.
• Demonstrated proficiency with vulnerability scans, software patching, remediation of malware threats, and security protocols; installed, operated, and troubleshot small enterprise branch networks.
• Installed, configured, maintained, troubleshot, and replaced computer hardware, system components, and peripherals; installed & configured small office networks.
• Created user accounts, security groups, and distribution lists within Active Directory.

Confidential

Biomedical Maintenance Supervisor

Responsibilities:

• Managed equipment asset maintenance database records for over 1,500 medical devices within 15 work centers, valuing $8.1M. Presented improved maintenance schedules based on equipment density records, ensuring an over 98% operational readiness rating while also improving records keeping procedures to ensure regulatory compliance.
• Oversaw a maintenance and repair team of 7-10 technicians responsible for over 1,500 medical devices & medical device systems, decreasing total equipment downtime by over 50% or 45 days; prepared weekly schedules, provided daily work assignments, reviewed time off requests, and drafted annual performance reviews.
• Communicated weekly with senior hospital leadership using tailored quantitative reports on operational status of medical equipment, emphasizing business impact, suggested corrective actions, and associated costs to accomplish organizational goals.
• Conducted on troubleshooting, repair techniques, and organizational requirements for the team.

Biomedical Equipment Technician

Confidential

Responsibilities:

• Conducted preventive maintenance tasks and repairs on general purpose and specialized medical devices, keeping devices in proper operational conditions to allow customers to accomplish organizational goals.
• Managed calibration schedules of shop diagnostic tools and equipment to include analyzing and interpreting schematics and drawings for medical equipment.
• Selected to conduct maintenance support operations to an external regional organization responsible for 6,000 medical devices and medical device systems.
• Provided validation, inspection, repairs, and maintenance on over 1,500 pieces of clinical biomedical equipment belonging to local field hospital organization.
• Conducted preventive maintenance and repairs on a variety of medical equipment for a regional division responsible for 31 customers spanning 7 countries, resulting in 100% scheduled service completion and an overall decrease in customer wait time on unscheduled repairs by 34% or nine days while establishing and executing an improved maintenance schedule for 258 pieces of Test Measurement and Diagnostic Equipment.

Confidential, Kerrville, TX

Management Intern

Responsibilities:

• Sales-focused management position with emphasis on maintaining quality customer service and sustained customer relationships. Fast-paced environment with a wide range of duties including writing rental contracts, fleet management, and preparing inventory for customer rental.
• Managed customer experience through strong interpersonal communication skills and relating complex legal and technical details of written customer contracts resulting in high s for exceptional customer service.
• Contributed to successful local and regional branch operations by achieving personal “best” and organizational “best” sales goals.
• Provided customers with value-added products and services that met their personal and professional needs, while also improving customer experience as measured by customer feedback metrics.
• Managed branch operational resource requirements through demand forecasting, vehicle fleet management and satellite/remote location operations.