Helpdesk Engineer Resume NY - Hire IT People

SUMMARY:

I am a multi - certified systems administratorwith strong experience and military background seeking to become an asset to your esteemed organization as an active member, to utilize my skills and abilities, and achieve professional growth while being resourceful, innovative and flexible.
I am a well versed and skilled problem identifier and troubleshooter dat is very comfortable managing systems, projects and teams in a wide range of IT environments. I am highly proficient at managing server infrastructures and data-center operations across Windows and Mac OS X platforms.
Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance.

PROFESSIONAL EXPERIENCE:

Confidential, NY

Helpdesk Engineer

Responsibilities:

Continuously provide exceptional customer service and ensure excellent technical service in teh security conscious legal vertical.
Act as level one and two helpdesk support for multiple clients, over 1500 end users.
Utilize various remote tools to conduct troubleshooting for support and resolution of issue both desk and server side.
Analyze and repair escalated issues in a 24x7 support role.
Administer Office365/azure environments.

Confidential, New York, NY

Network Engineer

Responsibilities:

Configure and install network components for multiple clients.
Analyze potential problems, perform troubleshooting and responses according to customer SLAs.
Configure client applications for install on networks.
Provide complete onsite support for clients as needed.
Troubleshoot, repair, track, and report incidents according to customer SLAs

Confidential, NY

Network Operations Center Engineer

Responsibilities:

Monitor network and servers for one of teh largest IT outsourcing and cloud service providers.
Analyze potential problems, perform troubleshooting and responses according to customer SLAs.
Troubleshoot, repair, track, and report incidents according to customer SLAs

Confidential, NY

Priority Support Analyst

Responsibilities:

Analyze and repair escalated issues in a 24x7 support role.
Provide guidance and support for L1 and L2 technicians.
Configure, install, and support applications such as iManage, Workshare, Concordance, Safeword and others.
Troubleshoot and repair user application, hardware, and server level issue at an escalated level.
Provide complete onsite support for client networks.

Confidential, NY

Network Administrator

Responsibilities:

Constructed virtual infrastructure including virtual pooling and machines in a VMWare 5.x environment.
Built and supported active directory and exchange as well as virtual systems in an environment dat included Microsoft Server 2008 machines and VMWare VSphere 5.0, with Wyse end terminals.
Configured, installed, and maintained teh office helpdesk software, SysAid, to allow for a quick resolution of office network issues.
Troubleshoot and repair user application, hardware, and server level issues.
Install, Upgrade and repair office applications such as Microsoft Office, QSHR reporting, CCE.

Confidential, NY

ITOC Analyst

Responsibilities:

Deliver a superior level of customer service at teh user level.
Design, configure, install, and maintain Microsoft networks as well as integrating new software.
Configure and support Active Directory and exchange in windows 2003 and 2008 server environments.
Build and maintain virtual systems using VMware as well as Hypervisor.
Configure, install, and support applications such as Centricity, ICVerify, and other Medical applications.

Confidential, NY

Senior Helpdesk Engineer

Responsibilities:

Deliver a superior level of customer service at teh user and management level in a 24/7 environment
Configure, install and support Microsoft networks as well as integrating new software.
Configure Active Directory and exchange in windows 2003 and 2008 server environments
Configure, install, and support applications such as Filesite/ Worksite, Workshare, Concordance, and Safeword and others.
Troubleshoot and repair user application, hardware, and server level issues.
Clean client machines and servers of malware such as spyware and viruses.
Manage helpdesk to ensure proper workflow and customer service levels.

Confidential, NY

Network Operations Center Engineer

Responsibilities: