SUMMARY:

• To obtain a position that can utilize my skills and experience
• Strong interpersonal skill and ability to communicate resolution timelines clearly to clients and executives.
• Experienced solving complex problems with data, making data - driven decisions to drive quick resolutions.
• Excellent verbal and written communication.
• Ability to present complex technical findings to executives.

EXPERIENCE:

Confidential, Richmond, VA

Support Engineer

Responsibilities:

• Provide day - to-day technical support for a variety of different clients.
• Configuring & troubleshooting IP Phones, and various device related software issues.
• Perform general maintenance tasks and resolve less complex problems immediately, while more complex issues are identified to a higher level of support via ticketing system software.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicate highly technical information to both technical and nontechnical personnel.

Confidential, Richmond, VA

Desktop Support Analyst

Responsibilities:

• Provide day-to-day technical support to a group of executives/VIP for network infrastructure and internal desktop systems software and hardware.
• Perform general maintenance tasks and resolve less complex problems immediately, while more complex issues are identified to a higher level of support via ticketing system software.
• Install, configure and troubleshoot desktop systems, workstations, servers and network.
• Maintains passwords, data integrity and file system security for the desktop environment.
• Communicate highly technical information to both technical and nontechnical personnel.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
• Utilize Active Directory and SCCM for various issues.
• Operate troubleshooting activities on a walk-in basis for end users (Solution Center Café).
• Troubleshoot for systems with limited supervision, both remotely, and deskside
• Act as liaison between customers and departments.

Confidential, Glen Allen, VA

Desktop Support Technician

Responsibilities:

• Performs technical work, including preventive and corrective maintenance, on computer equipment and associated peripherals.
• Sets up, configures and troubleshoots computers and printers in a network environment.
• Handles multiple projects efficiently within deadlines while ensuring quality outcomes.
• Install software on desktop and laptops.
• Maintains appropriate written documentation for new installations and upgrades.
• Conducts minor repairs and upgrades of computers including, but not limited to, the installation of network cards, modems and memory.
• Analyzes and resolves hardware, software and networking problems.
• Recommends procedures for backup of computers and servers.
• Uses own personal vehicle for travel to various work sites.
• Interacts with user community and possess a customer service centric attitude.
• Performs other related duties as assigned.
• Ability to lift ~60 lbs.
• Install, move, and modify telecommunications and related equipment, according to job order specifications, standards, and procedures.
• Maintain and report accurate records of hours.

Confidential, Richmond, VA

Data/Voice Technician

Responsibilities:

• Install, move, and modify telecommunications and related equipment, according to job order specifications, standards, and procedures.
• Maintain and report accurate records of hours.
• Install structured wiring and/or audio visual and video data voice equipment.
• Install central vacuum systems, surround sound, audio and video equipment, structured wiring, fire and intrusion alarm systems and intercom.
• Pre wire low voltage wiring in structures during construction phase to N.E.C. standards w/o supervision
• Terminate various low voltage wiring including cat5e, cat6, coax, and speaker wire.
• Use wire troubleshooting tools such as tracer/toner and continuity testers
• Read blueprints
• Properly mount (secure, level, centered) various equipment including plasma TV’s, projectors, volume controls, in-wall speakers, etc.
• Ability to lift ~60 lbs.

Confidential, Richmond, VA

Data/Voice Technician

Responsibilities:

• Install, move, and modify telecommunications and related equipment, according to job order specifications, standards, and procedures.
• Maintain and report accurate records of hours.
• Perform additional functions incidental to technician activities.
• Install structured wiring and/or audio visual and video data voice equipment.
• Install central vacuum systems, surround sound, audio and video equipment, structured wiring, fire and intrusion alarm systems and intercom.
• Pre wire low voltage wiring in structures during construction phase to N.E.C. standards w/o supervision
• Terminate various low voltage wiring including cat5e, cat6, coax, and speaker wire.
• Use wire troubleshooting tools such as tracer/toner and continuity testers
• Read blueprint
• Properly mount (secure, level, centered) various equipment including plasma TV’s, projectors, volume controls, in-wall speakers, etc.
• Ability to lift ~60 lbs

Confidential, Richmond, VA

Data/Voice Technician

Responsibilities:

• Install, move, and modify telecommunications and related equipment, according to job order specifications, standards, and procedures.
• Maintain and report accurate records of hours.
• Perform additional functions incidental to technician activities.
• Install structured wiring and/or audio visual and video data voice equipment.
• Install central vacuum systems, surround sound, audio and video equipment, structured wiring, fire and intrusion alarm systems and intercom.
• Pre wire low voltage wiring in structures during construction phase to N.E.C. standards w/o supervision
• Terminate various low voltage wiring including cat5e, cat6, coax, and speaker wire.
• Use wire troubleshooting tools such as tracer/toner and continuity testers
• Read blueprints
• Read product material for product knowledge advancement
• Understanding of frequency response
• Properly mount (secure, level, centered) various equipment including plasma TV’s, projectors, volume controls, in-wall speakers, etc.
• Ability to lift ~60 lbs.