SUMMARY:

Over 20+ years’ experience providing Network and System Administration for various operations and systems support activities. Most recent use SCCM for Windows 7 to 10 migration. Highly focused and motivated with the ability to work both independently and collaboratively in a variety of settings, conditions, and environments. Driven to succeed and contribute, while leading by example for both commercial industry and the government sector. I work well in high - pressure situations, constantly seeking new challenges. Recognized as a quick learner and knowledgeable Administrator with excellent organizational and interpersonal skills.

Technical Inventory: Perform Windows 7 to Windows 10 migrations using SCCM. Exchange Server, Network Essentials, TCP/IP, Installation and configuration of windows operating systems, knowledge of network concepts (TCP/IP, DNS, NAT, DHCP, VPN, RAID, NLB, Failover Clustering) ~ understanding of network installations ~ proficient in windows XP 7, 8, and 10, understanding of windows server 2008, 2012, 2016 Active Directory certified, experience with Microsoft Office 365, 2013, 2016, products, firewalls, anti-virus software, basic cisco router and switch configuration, aware of basic network security and virtualization concepts, data backup and recovery.

PROFESSIONAL EXPERIENCE:

Confidential, Landover, MD

Network Technician

Responsibilities:

• Provide IT consulting services and technical support.
• Provide Windows 7 to Windows 10 migration service.
• Create computer images and reimage computers.
• Assist clients as their IT services needs arrive on a daily basis.
• Confidential have upgraded network hardware switches, firewalls and severs. Restore data and upgrade workstation and server operating systems.
• Deploy/migrate workstations and provide on-site desktop support, design and support networks, and hardware repair for servers, desktops and laptops.
• Troubleshoot Ethernet and wireless networks repairs. I have successfully completed over 170 Help Desk tickets 100 percent SLA and Customer satisfaction.
• I have passed Drug Screening and a Background check
• Answer help desk phone calls, assessing type of request and logging them into automated ticket tracking system.
• Ensure that incidents/requests are handled according to agreed procedures, ensuring that documentation of the supported components are available and in an appropriate form for those providing support.
• Provide resolution to layer 1, 2 and 3 issues.
• Document and escalate to internal and external teams as required to support complex support issues/requests.
• Assists callers in retrieving passwords, unlocking network accounts, and handling other security issues.

Confidential, Laurel, MD

Network Administrator

Responsibilities:

• Installed all network hardware and software; a needed upgrades and repairs support a staff of 30 users.
• Maintained network and computer system security and ensure that all systems are operating correctly.
• Collected data to evaluate the network’s or system’s performance.
• Maintained data security, and disaster recovery.
• Continually trained users, a group of 75 remote users, on the proper use of hardware and software.
• Solved problems quickly when a user or an automated monitoring system alerted a problem.
• Determined the organization needs for the network and computer system.
• Managed an organization’s servers; ensured that email and data storage networks worked properly. Maintained 105 employees’ workstations and laptops worked efficiently and remained connected to the central computer network. Managed telecommunication networks.
• Designed and analyzed network models. Participated in vendor selections for future hardware or software to upgrade the organization’s network.
• Saved 25% of cost on equipment upgrade by selecting the proper computing powers required for the job the company.
• Provided technical support to computer user’s problems.

Confidential, Washington, DC

Network Support Technician

Responsibilities:

• Team Lead for group of technicians numbering 5 to 15 depending on the number of computers to be deployed. Completing each job according to required SLA.
• Create computer images and reimage computers
• Obtained Public Trust Security Clearance
• Performed workstation installations, Windows XP, Vista, Windows7 migrations, supported the office networks and Active Directory environments.
• Provided hardware issue resolution and installed printers. Responsible for installing the correct updated image on the workstations to be deployed.
• Deployed and support Windows2003 / Windows 2008 Server / Windows NT / Vista / Windows 7.
• Provided Blackberry installation at the enterprise-level and upgrade network hardware and software components.
• Installed, upgraded, and configured network printing, rights, security, and software on file servers. Ensured that installed equipment met clients’ requirements in regards to their access to resources on the network.
• Expert at conducting root cause analysis and determining when to escalate issues, maintaining a high level of client satisfaction.
• Performed new computer configuration and coordinated the workstation upgrade/replacement process.
• Supported computer users with installation of hardware/software and networking components to meet personal computer needs.
• Deploy hardware/software to remote office locations leveraging automated processes and third-party vendors and tools where applicable.

Confidential, Arlington, VA

LAN Administrator

Responsibilities:

• IT consulting services firm specializing primarily in Applications Development and Systems Engineering for commercial and government clients.
• I maintain all IT equipment and responsible for network overall performance.
• Set up remote access for laptops, either via Virtual Private Network (VPN) or through Remote Access Server.
• Installed, deployed, and updated anti-virus and applications software, as well as operating systems
• Utilized excellent multi-tasking skills to prioritize and perform multiple tasks, with little or no supervision.
• Expert problem solver of complex and difficult issues. Served as the primary specialist for Desktop Support and Network Administration for all client sites.
• Backed up servers and restored data. Built and administered Exchange servers.
• Configured, installed, and administered Dell Network Attach Storage Devices and Sonic Wall VPN / Firewall.