PROFESSIONAL SUMMARY:

To obtain a position that will utilize my skills and experience in Information Technology Management

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, California

Desktop Support Specialist

Responsibilities:

• Assist Clients regarding all facets of end - user computing which includes software, hardware, backup, imaging, and printers, configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce.
• Overall knowledge of all Windows based operating systems including Windows 7, and Windows10.
• Familiarity with workflow and with ticketing systems.
• Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software, and provide on-site training to users.
• Technical owner responsible for end-to-end problem ownership, resolution and communication with employees.

Confidential

Systems Analyst

Responsibilities:

• Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems.
• Help set long-range technical direction and capacity plans.
• Major Software/Systems Implementations
• Operating systems, Hardware, consultation, contracts,, Clients, Customer service, and support, Change Management
• Strategic Planning/ Problem solving
• Data/Business/Systems Analysis
• Data Flow & Process Mapping
• Customer service management
• Systems Security & Disaster Recovery Planning

Head Information Technology

Confidential

Responsibilities:

• Certified Technology professional with over 18 years of experience in gathering and managing enterprise implementations of Information applications and EMR systems.
• Analyzing and defining business and functional requirements, creating global metrics decision-making tools, leading data modeling and process-mapping initiatives, and designing processes, workflows and technology solutions for healthcare systems and networks.
• Proven success in contracting, negotiating, organizing development and change management, financing, accounting, strategic planning and action plan.
• Credible, hands-on business leader and technologist with a direct decisive style, seeking global ventures in any sector demanding unique leadership experience and IT skill-set.
• In collaboration with Sports Medicine Doctors, designed, developed, and launched, Athlete EMR and EHR for the Qatar National Football team.
• Build effective professional relationships with other business leaders to understand their goals and how the functional team can help achieve these goals through design and development.
• Managed entire software development life cycle in coordination with vendor partners.
• Coordinated overall goals, performance standards, and operational priorities Participated in the development of information management policies and procedures on healthcare compliance, privacy and security regulations, confidentiality, legal requirements, access and release of Information practices, storage and retrieval, and record retention.
• Developed and administered fiscal year budgets and negotiated budgets and contracts with vendors.
• Provided education and training to the employees in areas relevant to applications and management policies and procedures.
• Gathered and assessed needs from internal business units; created custom solutions to resolve issues (e.g., system slowdowns, virus outbreaks, and process bottlenecks), and developed functional specifications for IT group.
• Continually reviewing the latest technology updates available and recommending proper changes, and work closely with staff to develop IT strategies, training programs, educational materials

Confidential

Team Lead

Responsibilities:

• Provided support in Hardware, Software, Applications, and administration of the IT infrastructure and its services including network, server, and systems, and to support the implementation of new Athlete Electronic Record, AEMR, in Sports Clubs and Federations in Qatar.
• Provide hardware and software installation and upgrade, Co-ordinate with vendors to deliver various IT projects, and perform system health check and report to relevant parties.
• Conduct problem analysis and liaise with other team external suppliers to ensure appropriate fixes.
• Applied to all identified problems.

Lead Desktop Support

Confidential

Responsibilities:

• Troubleshoots and resolves problems received from end-users regarding hardware and software applications and/or network usage problems.
• Supports end-users by providing information and remote technical assistance via telephone, email, screen sharing support tools,
• Generates, updates, and monitors support desk tickets in accordance with established departmental practices and escalates more complex issues to appropriate technology personnel for resolution.
• MS Windows Desktop Support.
• Familiar with ITIL with regards to Problem and Change Management.
• Excellent technical knowledge of PC and desktop hardware and components.
• Knowledge of software and hardware encryption solutions.
• Knowledge of Active Directory.
• Analytical and problem-solving abilities.

Store manager

Confidential, Carmichael, California

Responsibilities:

• Build and install new computers, Setup and install new printers and Scanners
• In charge of purchasing and sales of all Hardware and Software.
• Ability to understand and follow verbal and written instruction
• Ability to understand, interpret and apply technical, also negotiated Sales contract with Schools, and other government departments. instructional and/or business material, rules, procedures, and policies
• Ability to communicate effectively both verbally and in writing with administrators and staff and meet deadlines and complete assigned work orders in a timely fashion
• Provided customer support by phone, email, and person to person training on all technical issues.
• Coordinate IT work orders with customers to ensure quality performance
• Assign Work Orders evenly between the technicians.
• Check with customers to ensure the order was completed.