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Desktop Support Resume

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CA

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OBJECTIVE

  • Multi - certified technology professional with experience managing enterprise level services looking for the right opportunity in a well established organization. Experience in Network, System Administration, Virtualizations and Corporate IT Infrastructure.

TECHNICAL SKILLS

Certifications: Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS), Microsoft Certified Professional (MCP)

Software: MS SQL 2000, 2003, 2005, 2008R2,MS Exchange 2003, MS Exchange 2010, RSA, MS Visio, MS Office Suites, MS SharePoint, Symantec Backup, McAfee Enterprise, Cisco VPN,.

Systems: Windows NT 4.0/2000/2003/2008 R2/2012R2 Servers

Virtualizations: VMware esxi/esx 2.x/3.x/4.x/5.x, VMware vCenter with VMotion, HA, DRS, VConverter /PowerCoverter.

Hardware: Dell PowerEdge, Cisco Fiber Switches, Cisco ASA, NetApps SANs, F5

Others: Citrix NetScaler, Netscreen, Riverbed, Websense, Palo Alto

PROFESSIONAL EXPERIENCE

Confidential, CA

Desktop Support

Responsibilities:

  • Support End users Hardware/Software issues, Trouble shoot and support Microsoft Offices 2003/2007, Support installation and maintain network printer.
  • Provider sales team ACT 2000 database support, Support pivotal users
  • Symantec Ghost imaging laptop
  • Administration PacBell Phone system and setup
  • Responsible for providing escalation support for desktop incidents and problems, providing client engineering support for desktop software deployments Directly responsible for desktop solutions and products including hardware standards for desktops, notebooks, PDAs (e.g., Blackberry devices) and related peripherals, operating systems, core builds and standard shrink-wrapped software such as Microsoft Office.
  • Develops short-term strategies and standards for desktop solutions

Confidential

System support Engineer

Responsibilities:

  • Support VIP/Executive teams
  • Network administration/maintenance (including remote support)
  • Provide help desk support to users with Windows (including remote users)
  • Active Directory & MS Exchange User management
  • Maintenance and implementation of corporate anti-virus security solutions
  • Setup and maintain DNS, DHCP, and other networking elements
  • Managing Symantec backup solutions
  • Firewall/VPN installations and troubleshooting end user VPN connectivity issues
  • Setup/Configure local and network printers
  • Troubleshoot and repair malware issues
  • Setup/support email on mobile devices
  • Install & maintain SSL certificates
  • Installation & maintenance of wireless networks
  • Troubleshoot and repair hardware issues

Confidential

System Engineer II

Responsibilities:

  • Planning, design and migration of information from legacy and competitive platforms, incorporating best practices and industry standard tools to minimize downtime and customer impact to users on the systems.
  • In corporation of best practices regarding documentation, monitoring, administration, backup, recovery, and data management.
  • Cooperate with engineering groups, software and hardware vendors to provide optimum system performance and availability.
  • Create and maintain documentation to identify storage hardware, software configuration, and connectivity
  • Design, deploy and maintain virtual infrastructure solutions based on VMware
  • Administer, maintain and troubleshoot multiple Storage Area Networks (SAN) and Network Attached Storage (NAS) connected to VMWare and SQL Databases.
  • Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution.
  • Coordinate the establishment of automated processes, run manuals, standard operational procedures and documentation to insure 24/7 system availability.
  • Create and maintain documentation to identify storage hardware resources, software configuration, and network resources.
  • Collaborate with other infrastructure engineering personnel to assess near- and long-term capacity needs to achieve on-time service delivery to internal customers
  • Development data disaster recovery plans and site recovery procedure.
  • Management McAfee Epo, Update and Deploy Site new Agents, Software Replication.
  • Support and Maintain Websense Triton Server, implementing Protocols, Category, Policies and Filters.
  • Weekly responsibility with Symantec backup Exec and restore.

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