Technical Sales Support Resume

SUMMARY:

Excellent customer service and team management skills with advanced knowledge of installation, maintenance as well as repair of hardware and software on all computer types.
Fluent in Win7,8,10, MAC, Basic UNIX/Linux Application support Pascal, Visual Basic, C++, and net operating environments.
Mastery of Microsoft Office.
Highly proficient on network installation, (RG45, ADSL, Printer, modems. Wireless). Strong analytical and problem - solving skills, ability to follow through with projects from inception to completion.
Quick-learner in new database systems and software (Astea), proficiency in shipping and receiving departments using AS/400 system. Cisco VPN Any-connect software experience. Avaya 1-x communicator software, Cisco IP communicator experience. Microsoft SharePoint experienceMicrosoft Communicator/Lync experience,
Troubleshooted and VOIP applications included but not limited to Skype for Business and Microsoft teams.
Extensive knowledge of Mac OS and PC Software, Operating Systems/Windows 7,8,10, MS Office applications with strong Excel, O365, OKTA, Box and cloud-based app support.
Experience with supporting mobile devices including Apple iOS devices, Casper console, smart phones. (Mobile Iron, AirWatch, Mas360) MDM.
Experience with Windows Active Directory Infrastructure.
Solve technical problems quickly and completely.
Communicate technical guidance and instruction to IT Staff and end users on the use of applications and systems.
Knowledge of Windows technology and TCP/IP networking.

EXPERIENCE:

Confidential

Technical Sales Support

Responsibilities:

Responsible for computer operations including hardware/software issues.
Provided technical advice to the sales force team in timely fashion to maintain smooth operation.
Maintained and updated sales database on daily basis.
Created and maintained the imagining cycle Win7, Win10 OS.
Solved problems and escalated issues as needed.
Handled all repairs and service calls.
Installed and maintained all network printers, copiers, secure print, and AirPrint.
Used ServiceNow on daily basis to create solid records.
Assisted on creating process of new software installation.
Performed and maintained record of refresh cycle of hardware.
Maintained all our IOS devices in Mobile Iron.

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