IT Support Specialist Trainee Resume

SUMMARY:

Recent graduate with intense hands - on IT at Job-train and looking to develop my career in IT. More than ten years’ experience in customer service. Handled difficult situations, fixed mistakes and solved problems for unhappy customers. Worked diligently to fix technical issues using my computer systems knowledge. Passionate about learning new skills and information.

SKILLS AND EXPERTISE:

Network and software troubleshooting.

Hardware and software installation.

Ability to work with Windows,Linux and Mac OSX.

Energetic and proactive.

Adaptable.

Problem analysis.

Reliable.

Interpersonal skills.

PROFESSIONAL EXPERIENCE:

IT Support Specialist Trainee

Confidential

Responsibilities:

Performed troubleshooting in Windows Powershell and Linux Ubuntu
Management of operating systems in Windows and Linux for files, users, permissions, file systems, and processes with local and remote access
Diagnosed and troubleshoot Windows 10 processing problems and applied solutions
Managed administrative controls in Active Directory and LDAP

Executive Protection Officer

Confidential, Mountain View

Responsibilities:

Provided safety and security services for Confidential executives and employees by making sure all security operations are working normally by monitoring CCTV for executives’ offices.

Security Service Officer

Confidential

Responsibilities:

Provided excellent customer service, improved the safety of travelers, avoided many security breaches.
Helped upset travelers to fix their problems they have faced during their travel experience.
Screened thousands of passengers and luggage by operating x-ray and metal detectors machines to make sure no prohibited items and dangerous individuals entered to the area of the airport.

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