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Senior Help Desk Technician Resume

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Fort Lauderdale, FL

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SUMMARY:

  • System Configuration ~ Networking ~ Technical Support
  • A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting, and support.
  • Proficient at solving networking, electronic, and computer technology issues.
  • Adept at training technicians and clients.
  • Team player, welcome changes and able to learn new procedures quickly. Strong technical writing skills.

AREAS OF EXPERTISE:

  • Technical Training & Support
  • Network Configuration & Maintenance
  • Internal Hardware
  • Trouble Shooting & Problem Resolution
  • Consumer Electronics
  • Web Development

TECHNICAL PROFICIENCIES:

Operating Systems: Windows XP/Vista/7/8/10, Windows Server 2008, Android, iOS

Hardware: PC components, network devices, smartphones, A/V devices, tablets, laptops, printers, scanners, and Bluetooth

Software: MS Office 365, Eclipse IDE, Dreamweaver, Lightning by Salesforce, remote desktop, VM Ware, partition managers, BitLocker, TrueCrypt, FileZilla, Apache, Tomcat, internet browsers, and cloud file sync clients

Languages: HTML/CSS, Javascript, JQuery, JSON, C, PHP, SQL, MySQL and Java

WORK EXPERIENCE:

Confidential, Fort Lauderdale, FL

Senior Help Desk Technician

Responsibilities:

  • Provided second level support to Confidential Program learners and admins via email and phone
  • Configured custom research compliance training curriculums
  • Coded custom HTML webpages for clients
  • ColdFusion Web Development with SQL Database Interaction
  • Instructed users on website navigation and concepts

Confidential, Hallandale Beach, FL

IT Consultant

Responsibilities:

  • Built and configured desktop and laptop computers
  • Installed and configured Meta Trader 4 (MT4) software
  • Installed and configured Windows 8
  • Installed and configured Microsoft Office 365
  • Configured full disk encryption with Bitlocker and security policy
  • Configured network security
  • Configured OneDrive cloud storage
  • Installed and configured Brother network printer
  • Provided on call support, maintenance, and training

Confidential, Bluffdale, UT

Advocate

Responsibilities:

  • Provided technical support and sales advice via text chat

Confidential, Aventura, FL

Consulting Agent

Responsibilities:

  • Used ticketing system daily to log client work orders
  • Troubleshot issues with Windows (pcs, laptops, and tablets), Apple Macbooks, iMacs, iPads, iPods, iPhones, Android (smartphones and tablets), TVs, stereo systems, GPS devices, and video game consoles

Confidential, Ft Lauderdale, FL

IT Consultant

Responsibilities:

  • Migrated Windows workstations
  • Installed POS machines
  • Configured business software for Android tablets
  • Provided service and maintenance to Windows Laptops
  • Updated the software to the latest versions
  • Configured Mozy Enterprise backup

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