IT Customer Support Resume

SUMMARY:

Experienced Information Technology Associate dedicated to providing world - class customer service. Innovative Professional focused on creative strategies to streamline business operations. Collaborative Communicator skilled at training end-users from a wide variety of technological skill levels.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

IT Customer Support

Confidential

Responsibilities:

Manage first-level remote troubleshooting for software, hardware, and network issues in Windows and Linux environments across an organization of 150,000, utilizing ServiceNow ticketing system to complete thorough documentation.
Close an average of 60 calls daily in a 24/7 technical call center setting using Genesys platform, routinely exceeding call-handling goals
Receive consistently positive feedback for effective communication with both technical and non-technical end users, demonstrating effective problem-solving abilities and patience with all customers

General Contractor

Confidential

Responsibilities:

Serviced 5,000+ homes across greater Calgary, installing various appliances in accordance with provincial standards.
Created a strong reputation amongst visited neighborhoods, resulting in multiple return clients and new referrals
Built sustainable business over five-year period through extensive networking with industry professionals and securing profitable contracts

Operations Specialist

Confidential

Responsibilities:

Collaborate with management to provide support to warehouse and retail floor, delivering merchandise as needed.
Collaborated with operations personnel, leveraging technology to increase department capabilities
Assisted sales team with achieving revenue goals through strategic product placement throughout the sales floor
Provided tactical day-to-day support and customer service by developing orders, confirming manual shipping orders, and completing price adjustments

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