Desktop Support Technician Resume

SUMMERY

Highly motivated individual with strong people skills, attention to detail, and problem - solving skills background looking to obtain a position.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Technician

Responsibilities:

Set up, configure, and support internal hardware and software applications
Maintain software configurations and computer hardware; troubleshoot performance issues
Experience with Cherwell, PDQ, SCCM, Active Directory, Microsoft Office Suites, Windows 10, Lansweeper, Global Protect, Updating Bitlocker, USB/SCCM Imaging, Bomgar and others hardware and peripherals
Maintain current knowledge of computer technology and make recommendations on new types of equipment and operational methods based on business needs
Engage in project based assignments on an as needed basis as determined by skill set and overall alignment with a given project

Confidential

Direct Support Professional

Responsibilities:

Confidential

Caregiver

Responsibilities:

Provides non-medical services to elder residents which is focused on personal care
Delivers daily living assistance to 90+ residents

Confidential

Technical Support Advisor

Responsibilities:

Provides customer service, troubleshooting, and technical support to Apple customers by phone
Supports issues regarding IOS devices
Responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program while maintaining the highest standards of quality

Confidential

Clerk

Responsibilities:

Confidential

Desktop Support Associate

Responsibilities:

Performs all Technology IT Desktop Support job responsibilities including inventory for all the desktops/laptops, monitors, switches, routers, and peripherals
Oversee 500+ end users and support trouble ticket as we use ServiceNow/AskNow for ticketing system and work orders as required (with email ticket cause, troubleshooting done, resolution and confirmation)
Proactively recognize technical issues affecting the agent or call center production and recommend an effective solution
Experience with SCCM, Active Directory, Microsoft Office Suites, Windows 7/10, vlan change, USB/SCCM Imaging, Wireshark, DLP monitoring, hardware and other peripherals

Confidential

Technical Support Agent

Responsibilities:

Provides quick and quality support exceeding expectations for Home and Small Business
Supports virus and malware issues
Supports installation, configuration or maintenance for Windows

Confidential

Technical Support Consultant

Responsibilities:

Provides premium technical advice and support for user’s gadgets, computers and home entertainment
Test and fixes faulty equipment as well as working with field engineers to visit customer’s premise if the issue is more serious
Aids customers with their email, wireless, internet connection issues and updates customer’s records

Confidential

Purchasing Technical Assistant

Responsibilities:

Review purchasing agreements with vendors and maintain open lines of communication with those vendors
Familiarity with the product and its price
Perform re-order process from suppliers and ensure that products are procured at the required quantity and quality