SUMMARY

• Microsoft Azure Active Directory - Identity. Skills managing Azure AD identities
• Governance and Compliance - skills managing governance policy.
• Azure Administration - manage Azure resources utilizing: portal, arm template, Powershell and CLI.
• Virtual Networking - skills implementing Vnet
• Intersite Connectivity - skills implementing intersite connectivity
• Network Traffic Management - skills implementing traffic management.
• Azure Storage - skills to manage Azure storage.
• Azure Virtual Machines - skills to manage virtual machines.
• Serverless Computing - skills to implement Azure container instances and azure kubernetes services
• Data Protection - implement Data Protection.
• Advanced skills in Asset Management, Client Management and Administrative roles.
• Managed IT Hardware and Software asset for client throughout teh lifecycle
• Using Service Now and SCCM as asset management tools.
• Serves as teh central point of contact for wireless vendors and IT assets
• Experience in Asset Management tools and processes.
• Managed computers, software, and cellular and landline assets for company.
• Supported Vice President of IT on budgeting. Handled telecom contracts and vendor billing
• Advanced skills in Asset Management, Client Management and Administrative roles.
• Support Microsoft System Center Configuration Manager (SCCM).
• Advanced skills in Ticketing Tools: ServiceNow, BMC Remedy.
• Advanced skills handling SCCM architecture, namely CAS, Primary and secondary sites.
• Monthly patch deployment: MS security patch deployment and to maintain compliance.
• Package and Application Management through SCCM management tools
• Advanced skills to integrate WSUS into SCCM.
• Skills to generate provide various reports on Patch and |Software deployment status.
• Client troubleshooting and repair machine found with issues.
• Advance skills install network software including security or firewall software.
• Analyze and report Network Security breaches or attempted breaches.
• Perform routine maintenance or standard repairs to networking components.
• Advanced skills install, troubleshoot DNS, DHCP, TCP/IP network issues.
• Implemented network WLANs, WWANs and VLAN systems.
• Advanced skills in Ethernet switches, routers, firewalls, and physical switching system.
• Advanced skills in Network Connectivity issuesWi-Fi and Ethernet.
• Train users in procedures related to network application software or related system.
• Install, configure and troubleshoot TCP/IP, DHCP complex issues.
• Install, Configure, and Troubleshoot Microsoft Servers 2003, 2008, 2012 R2 and 2016.
• Plan Server Deployment (local, Majority or Single).
• Configure Load Balancing and performance.
• Implement RAID solution.

TECHNICAL SKILLS

• Advanced skills install, troubleshoot DNS, DHCP, TCP/IP network issues.
• Advanced skills MS Azure cloud computing.
• Advanced skills in ITIL processes
• Advanced skills troubleshooting MS O365 Plus.
• Skills in Microsoft Server 2012R2 and Terminal Server.
• Advanced skills in Software Update Deployment and Patching.
• Skills Integrate WSUS into SCCM.
• Skills to deploy Operating System utilizing SCCM tool.
• Advanced skills in Break/fix different products ( Confidential, Confidential, Lenovo, laptops, and desktops).
• Manage and Troubleshoot group policy issues.
• Skills in Azure PowerShellScripting and JavaScripting.
• Advanced skills troubleshooting Citrix utilizing XenApp and XenDesktop.
• Advanced skills in ServiceNow ticketing systems.
• Advanced skills in Remedy ticketing systems.
• Implement Hardware and Software Diagnostic and troubleshoot issues found.
• Install, Configure SCCM tools to perform functions including remote connection.
• Manage user and computer accounts utilizing Active Directory Services.
• Install, configure and troubleshoot hardware & Software issues.
• Asset & Incident Management utilizing SCCM tools.
• Skills implement Active Directory Services; reset user, group and computer accounts.
• Advanced skills troubleshooting TCP/IP, DHCP, VLAN, WWAN, WLAN, issues.
• Advanced skills in Ethernet switches, routers, firewalls, physical switching system.
• Install, and configure Cisco routers.
• Configure, Troubleshoot wired and wireless connectivity Issues.
• Troubleshoot VPN Client Connectivity Issues.
• Install, configure, and troubleshoot verities of network printer issues.
• Troubleshoot MS Outlook issues.
• Provide 3rd Level Troubleshooting for Desktop Support Collaboration team.
• Experience supporting Office and Windows patching
• Virtual Desktop Infrastructure (VDI) migration.
• Performed group policy administration roles
• Performed database administration (SQL) roles
• Work with all support levels to resolve issues from end users.
• Updating Windows patches and antivirus on all desktops and laptops.
• System migration from workgroup to Domain.
• Working on Active Directory (provide admin access, adding users in group etc)
• Provide Software application & Hardware Support.
• Provide remote support & online support to outside clients.
• Advanced skills in Refresh and Retrofits and Data Migration.
• Problem diagnosis escalation, root cause analysis and reporting.
• Advanced skills in variety of printers and printing services.

PROFESSIONAL EXPERIENCE

Confidential

Asset Management

Responsibilities:

• Performed Asset Management roles utilizing ServiceNow tools
• Performed Hardware and Software Inventory utilizing SCCM tools
• Performed advanced software push to users’ machines utilizing Active Directory tools.
• Installed, configured and troubleshoot O365 application.
• Performed hardware and software inventory; disposed off old unsupported products.
• Provided 3rd Level Troubleshooting for Desktop Support Collaboration team.
• Performed System, Network and Desktop Engineer roles.
• Managed IT Hardware and Software asset for teh company utilizing SCCM tools.
• Troubleshoot Wifi connectivity issues.
• Troubleshoot mobile devices connectivity issues.
• Performed Network connectivity issues.
• Performed reimaging of Windows 10 Operating System.
• Managed company mobile devices assets.
• Managed MFP printers.

Confidential

Desktop Specialist

Responsibilities:

• Install, Configure Troubleshoot Mainframe Apps.
• Installed, configured, troubleshoot Microsoft 365.
• Remote to users’ machines to troubleshoot varieties of issues
• Troubleshoot all hardware and Software related issues.
• Troubleshoot all network related issues.
• Install, configure and troubleshoot varieties of network printers..
• Troubleshoot most mobile device apps issues.

Confidential

Senior Consultant

Responsibilities:

• Performed Asset Management, Client Management and Administrator roles utilizing SCCM.
• Manage IT Hardware and Software asset for client throughout teh lifecycle
• Worked with documentation and Workflow for IT Asset management.
• Using Service Now and SCCM for Asset management.
• Installed, configured, troubleshoot DNS, DHCP, TCP/IP, WLAN and VLAN.
• Performed Operating System Deployment utilizing SCCM tools.
• Responsible for providing information regarding licenses, warranties, and service agreements for teh organization’s hardware and software.
• Worked with teh consultant to installing Key in their software license.
• Connected to users’ machines remotely to troubleshoot incidences reported utilizing SCCM.
• Performed Software Updates/Patching utilizing SCCM tool.
• Performed and resolved Network connectivity issues (Wi-Fi or Ethernet).
• Installed various models of printers and troubleshoot most printer issues.
• Performed advanced software push to users’ machines utilizing Active Directory tools.
• Installed, configured and troubleshoot O365 application.
• Performed hardware and software inventory; disposed off old unsupported products.
• Provided 3rd Level Troubleshooting for Desktop Support Collaboration team.

Confidential, Fort Worth, TX

Desktop Engineer

Responsibilities:

• Performed retrofits/refresh Windows 7 to WinX utilizing SCCM, Task Sequence.
• Install, configure SCCM, and integrate WSUS into SCCM.
• Performed Asset Management, Client Management and Administrator roles utilizing SCCM.
• Using Service Now and SCCM for Asset management.
• Performed documentation and create workflow for Asset management,
• Performed and Configured Tasks related to security configuration and security monitoring.
• Performed Asset management and Incident Management.
• Performed and troubleshoot Cloud Computing services.
• Installed, configured and troubleshoot O365 application.
• Performed data migration
• Performed Linux imaging.
• Performed Motherboards replacement.
• Performed & Implemented Motherboards, RAM& HD diagnostics and troubleshoot issues found.
• Installed, configured and troubleshoot wired and wireless network issues.
• Break/fix of variety of desktops/laptops/tablets/iPads computers.
• Assisted onsite users with technical issues dat arose.

Confidential, Dallas, TX

Computer Technician

Responsibilities:

• Diagnose computer problems and troubleshoot issues found.
• Install, configure Microsoft Outlook
• Performed Asset management and Incident Management.
• Install, configure software programs, perform tests on computer equipment
• Install, configure SOPHOS
• Instruct/Teach clients to use teh new programs
• Break/fix Confidential desktops and laptops computers.
• Install, maintain local and network printers and printing services.

Confidential, Fort Worth, TX

Consultant

Responsibilities:

• Performed systems upgrade and deployment and upgrade.
• Performed Ghost and Easy Transfer tools.
• Performed and Implemented Motherboards RAM diagnostic and troubleshoot issues found.
• Installed, configured and troubleshoot Network issues.
• Break/fix desktop and laptop computers.
• Install and Maintain printers and troubleshoot printing services.

Confidential, Fort Worth, TX

Desktop Support Technician Tier II

Responsibilities:

• Performed on-site analysis diagnosis and resolve issues related to mobile devices
• Provide functionality tests on all mobile devices/smart phones, tablets, printers, scanners and cameras
• Provided hands-on floor support for incidents and service requests dat are escalated from IT Service Desk.
• Provided preventive quarterly & monthly maintenance on all PCs and other devices deployed and in use.
• Checked and replaced all audio and data cables on a timely period
• Checked and run iOS test and GreenT for functionality.
• Replaced all charge cables on a timely manner.
• Provided technical support onsite.
• Performed lots of cable management

Confidential, Fort Worth, TX

Help Desk Technician

Responsibilities:

• Performed WinXP to Windows7 at Birdville School District ( Confidential ) utilizing SSD drives
• Installed and configured projectors and document cameras.
• Installed, configured network TCP/IP address.
• Installed, configured Cisco network and Cisco IP phones.
• Installed, configured teachers e-mails and restored their.pst files.
• Installed, configured various models of printers and printing services including wireless printers.
• Provided technical support to teachers onsite.
• Replaced OptiPlex 620 with teh 755s.
• Did lots of cable managements.

Confidential, Hurst, TX

Desktop Support Technician

Responsibilities:

• Performed Hardware HealthCheck at Best Buy stores within and around Dallas/Fort Worth areas
• Installed and configured POS registers, workstations/kiosks and troubleshoot issues found.
• Checked and configured Network IP address (to static IP address)
• Offer technical Support onsite
• Supported users remotely by phone
• Checked and configured Home Theatre equipment
• Checked and configured various models of printers and printing services.

Confidential, Dallas TX

Computer Operator

Responsibilities:

• Performed Hardware and Software Inventory
• Performed/Implemented Motherboards and RAM diagnostic and troubleshoot issues found.
• Offer technical Support onsite
• Break/fix desktop and laptop computers.
• Maintained and Supported printers and printing services.

Confidential, Plano, TX

Help Desk technician

Responsibilities:

• Installed Hardware and software systems.
• Performed Win7 migration.
• Performed hardware and software diagnostic and troubleshoot issues found.
• Maintained and repaired a Varity of equipment.
• Configured Computer Networks.
• Performed Hardware Refresh
• Implemented Hardware and software inventory
• Troubleshoot a variety of computer issues.
• Break/fix desktop and laptop computers (Lenovo/ Confidential / Confidential ).
• Maintained and Supported variety of printers and printing issues.
• Supported users by phone: taking between 50 to 80 calls per day

Confidential, Dallas, TX

Help Desk Support Technician

Responsibilities:

• Break/Fix Laptops and Desktop hardware and software issues.
• Install varieties of printers and managed printing services including toner cartridges.
• Troubleshoot hardware and software Issues WinXP/7.
• Troubleshoot variety of wired and wireless Network issues.
• Configured and Troubleshoot MS Exchange Server 2007/2010 issues.
• Installed, configured local and network Printers and Scanners issues.
• Installed and configured TCP/IP Settings.
• Troubleshoot wired and Wireless connectivity issues.
• Migrating Windows XP to Windows7

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

• Repair Confidential, Confidential, Lenovo and IBM Laptops and Desktops computers
• Experience in Incident Tracking system utilizing Service Now tools.
• Windows 7 Migration to Windows 8 Operating Systems.
• Experience in to remote to user’s machine utilizing SCCM tools.
• Installed and Configured Avaya IP Agent systems.
• Encrypt Hard drives; Lenovo, Confidential, Confidential Laptops and Desktops computers utilizing SOPHOS.

Confidential, Dallas, TX

Desktop Support Technician

Responsibilities:

• Installed and Performed Confidential Computer Hardware Refresh.
• Installed, configured and troubleshoot Software issues.
• Installed and configured TCP/IP network protocols.
• Installed configured and implement WLANs, WTLS, WAP and VLANs
• Performed Confidential Laptop computers Hard drive disk re-imaging.
• Installed, configured and implemented WAP.

Confidential, Las Colinas TX

Computer Technician

Responsibilities:

• Installed, and performed Computers Hardware Refresh.
• Installed, configured, and troubleshoot Software issues.
• Installed, configured TCP/IP network protocols.
• Implemented Confidential Laptop and desktop Hard drive disk re-imaging
• Implement Hard drive Disk Wipe.
• Installed, configured and maintained Microsoft Printer Services
• Phone Support
• Managed end user accounts utilizing Active Directory Services.
• Installed, configured and troubleshoot hardware & software issues.
• Phone Support; between 50 to 80 calls per day

Confidential, Fort Worth, TX

Desktop Support Technician

Responsibilities:

• Installed and Configured Cisco VPN Client.
• Installed, configured and troubleshoot Cisco VOIP
• Installed, Configured SkyVision Satellite Routers 3100, 5100 and Evolution X3 (VSAT).
• Installed, Configured and implemented WLAN, VLAN, WAP and WTLS issues.
• Installed, configured and troubleshoot Microsoft Exchange Server issues
• Configured and troubleshoot Microsoft Outlook issues.
• Installed, configured TCP/IP protocols issues.

OTHER SKILLS:

• Microsoft Azure Cloud Computing skills.
• SCCM Admin and ServiceNow Admin skills
• Microsoft Office and Third PartyPackaging skills.
• ITIL 4 Foundation and Intermediate skills.
• Project Management Professional skills
• Mobile Devices troubleshooting skills.