Professional Summary

• Experienced and knowledgeable Information Technology professional seeking to contribute to a new team. Work well independently or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.In - depth knowledge and understanding of various software packages and operating systems.
• Skilled in providing customer and end-user halp desk support.Easily identify and resolve technical issues and concerns.Excellent communication and presentation capabilities.

Professional Experience

Confidential

Desktop Support Technician

Responsibilities:

• Responded to Help Desk requests involving hardware and software issues.
• Responsible for the maintenance of Windows images used to roll-out new PCs.
• Provided technical support for computer and information technology systems in assigned schools and sites including, operating, maintaining, servicing, installing, configuring, troubleshooting, and evaluating systems, hardware and software.
• Worked wif senior support staff to maintain network servers and infrastructure.
• Ensured workstations related systems, hardware, software applications and programs are functioning properly.
• Administered network information and structure, including user and software application settings.
• Installed and configured new system equipment, hardware, software, and printers.
• Troubleshoot systems and user problems and performs repairs and modifications.

Confidential

Application Support Specialist

Responsibilities:

• Support applications and users wif AS400
• Follow and write guides based on instructions learned while using AS400
• Support leadership/supervisors wif additional IT tasks

Confidential

Systems Engineer

Responsibilities:

• Manage project deployment lifecycle, define requirements, research solutions, design systems, support testing and oversee live implementation.
• Support staff and end user wif resolution of systems issues, malfunctions or software problems.
• Install and implement new programs, modules, servers, hardware, network equipment when necessary to upgrade, improve resources or increase compatibility.
• Monitored and maintained two full-service supplier of corrugated containers plants. Supervised all internal IT capabilities and operations for both plants.
• Provided technical support for over 250 employees. Supported both front office staff as well as all factory/plant workers and the computers/devices used to operate and run heavy machinery.

Confidential

Responsibilities:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, Tablets, iPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• Backing up and restoring user data, settings and associated systems administration activities
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
• Maintain spare parts/ inventory list monthly and coordinate for any disposal requisites

Confidential

Technical Support/IT Consultation

Responsibilities:

• Offered businesses hardware and software consultation to best serve their needs
• Provided technical support for computer and information technology systems in both businesses and individual homes including, operating, maintaining, servicing, installing, configuring, troubleshooting, and evaluating systems, hardware and software.
• Provided technical assistance to system users.
• Installed and configured new system equipment, hardware, software, and printers.
• Troubleshoot systems and user problems and performs repairs and modifications.
• Delivery, removal, and maintenance of PCs and related peripherals.

Confidential

Field Technician

Responsibilities:

• Responded to Help Desk requests involving hardware and software issues.
• Responsible for the maintenance of Windows images used to roll-out new PCs.
• Provided technical support for computer and information technology systems in assigned schools and sites including, operating, maintaining, servicing, installing, configuring, troubleshooting, and evaluating systems, hardware and software.
• Worked wif senior support staff to maintain network servers and infrastructure.
• Ensured workstations related systems, hardware, software applications and programs are functioning properly.
• Administered network information and structure, including user and software application settings.
• Installed and configured new system equipment, hardware, software, and printers.
• Troubleshoot systems and user problems and performs repairs and modifications.
• Administered user access by adding, modifying or deleting user access as needed.
• Analyzed school needs and user requests for hardware or software changes, bug fixes, system enhancements and new programs.
• Performed all work duties and activities in accordance wif District policies, procedures, and safety practices.

Confidential

Technical Support Specialist

Responsibilities:

• Collaborated wif customers via online halpdesk system, telephone and remote support tools to diagnose technical issues related to PC operating systems, applications, network, servers, and peripherals
• Performed resolution and tracking of incidents wif network, servers, PC operating systems, applications, and peripherals in accordance wif IT Service Desk procedures
• Performed security administration functions for user access, data access, and remote access
• Issued timely, accurate, and professional company-wide notifications regarding incidents impacting the user community.
• Documented all incidents, outages, status, and resolutions in problem management tool in accordance wif IT Service Desk procedures
• Proactively utilized IT resources to remain current wif technology used in the company IT environment
• Worked in a halpdesk environment, so a minimum of one year of experience is required and a CompTIA A+ Hardware/Software Certification a plus

Confidential

91B Wheeled Vehicle Mechanic

Responsibilities:

• Monitored enlisted soldiers to ensure jobs were completed on time and to specifications.
• In charge of shipping and receiving as well as all parts tracking to and from the mechanics bay.
• Coordinated training of new soldiers to ensure rules, safety and job expectations are met
• Maintained wheeled vehicles, their associated trailers and material handling equipment systems
• Inspected, serviced, maintained, repaired, replaced, adjusted and testing of wheeled vehicles and material handling equipment systems, subsystems and components
• Serviced automotive electrical systems including wiring harness, and starting and charging systems
• Performed wheeled vehicle recovery operations