SUMMARY:

InformationlTechnology (IT) professional, focusing on the area of PC support, Help Desk, NOC, Data Center. Capabilities include resolving complex hardware, software, network and systems problems upgrades, repairs and end user training. Self - starter good communication abilities and work ethic, I understand performance through both individual and team efforts and the need for perfection.

TECHNICAL SKILLS:

SPC support admin, Help Desk, NOC, Command Center, Data Center, UNIX Jumpstart, Unix admin Windows 10s,10,7, macOS, IOS, Android, all cell phones, Macbook, PC, laptop, Server 2000/2003/2008 , Vmware, LINUX, Ubuntu, Redhat, Solaris, Sun, HP blade, IBM mainframe, AS400, tape silos, backups, external harddrives, data recovery, server room moves, all printers\fax, phone security, BES, image server, Ghost, VNC, Webex, Carbon Copy, rescue CD, Hirens, Ultimateboot.AD, network config, troubleshooting, WIFI, ethernet, TCP\IP, DHCP, DNS, WIFI VPN, Exchange, POP, FTP, HTML\Java, SPAM, Proofpoint, Blacklist, email tracing, firewalls, routers, switches, network administration,T1, T3 DSL, TELCO circuits, Netflows, MARS,webpage monitoring, security cameras, webserver cams, projectors audio visual conferencing Acrobat servers PDF issues, Office360, PST issues. PC support lead \ supervisor employee and contract(Dell HP warranty + inventory Mgmt. 24/7 on call, home, office, remote.

PROFESSIONAL EXPERIENCE:

Confidential

PC support, Outlook O360 rollout and IT support

Responsibilities:

• Level 3 desktop support resolving issues with PC, Mac, laptops, macbooks, tablet, iOS, android, software, hardware, printers, outlook O365 rollout team, resolve tickets, special projects, network virus, malware, spyware, professioal hackers, imaging. Windows 10, iOS, android, linux.
• Worked at all Cablevision locations Suffolk, Nassau and Brooklyn, News12, developers, executive offices, CeO.

I.T. Independent Contractor

Confidential, Melville, NY

Responsibilities:

• Confidential retail stores Macy counter Support Network, Server, PC and iPad IT support.
• Troubleshoot and resolve issues with POS, DSL, cellular dongles, Fortinet, CISCO Catalyst, network wiring, wireless, Printing, Fax, Telecom and patching issues with 500 retail stores and 800 counters in a very fast paced non stop environment.
• Support Confidential stores\counters with all POS technical problems, company\customer issues, remotely running daily work for stores that were short on staff or had no manager.
• Work with vendors, Telco, ISP's and NOC to install or restore Internet connectivity and network configuration at remote locations.
• Support Telecom\faxes, remote troubleshoot HP fax/printer/copiers and line issues for Confidential, MAC, MACYS, BonTon, Belk, Dillards and department stores counters.
• Worked new counter rollout for Canada testing, configure, PC registers, server, network, printer, fax.
• Troubleshoot and rollout iPad kiosk(approx 1000) using Fortinet with cellular, WIFI, ethernet connectivity worked with vendors, NOC, store IT to provide the Internet to tethered iPad.

Confidential

Network Administrator

Responsibilities:

• Monitor, maintain all aspects of customers network, server(Dell), PC, peripherals, firewall, DSL and T-1, Webpage, hardware and software.
• Field calls, support, resolve or escalate VMware, Citrix, Exchange 2003, UNIX, POP, FTP, IIS, Windows Server 2003/2008, Windows XP\Vista\2007, Sharepoint.
• Create cases in Remedy and complete, update, make follow up calls, send status emails.
• Troubleshoot SPAM, blacklist\Spamhaus, Proof point, mail delivery issues, Exchange mailbox space, out of office, D.L., Outlook and Lotus Notes, Outlook, PST issues.
• Support network events, firewalls, switches, web pages, use Intermapper, investigate hack attacks via netflows and MARS block IP's.
• Monitor AS/400 Systems, memory\disk usage, perform backup\restores on AS/400 Systems.
• Troubleshoot DSL, T1, network events, work with Verizon, ATT, lightspeed and Qwest.
• Support all smart phones, blackberry\BES, mobile hardware, mobile email issues.
• Respond to customer request for DNS changes, server and blade issues, in rack or remote.
• Proactive monitoring\support per contract of 5 large leased rack space computer rooms, data center operations, UPS, fire, cooling, security cameras, system wide events.

Confidential, Port Washington

Technical Support Specialist

Responsibilities:

• HelpDesk Phone Support as well as Desktop Support lead, for NPD Systems and NPDWorld sites, Salesforce.com, NPD applications and QA tester.
• Provide instruction and support for NPD Worlds\Powerview assist with database configuration, reports, external IP changes, Java and HTML for NPD customers.
• Dell Laptop\PC, MAC, Tablet PC configuration, installations, troubleshooting, software\hardware problems, data recovery, warranty admin, inventory mngmt.
• Supported imaging servers hardware software, update builds replaced imagecast with Ghost multi-casting, supported Marimba distributions, Toad, Siebel configuration and issues.
• Supported special servers Adobe PDF merge servers, upgraded and troubleshoot Adobe PDF issues, worked with vendors on software licensing, upgrades and configuration.
• Worked as Webex admin, created NPD Webex manual and supported large Webex meetings, produced audio video of meetings.
• Supported smartphone, blackberry, Treo, Palm, Telephony, IP phones, phone setup.
• Provide Audio Visual support for meetings, audio visual setup and troubleshooting projectors, phones.
• Supported American and international customers, employees, remote sales personnel for VPN,Exchange,webpage and browser issues,
• IP and network and computer peripherals, 24X7 on call I would remote in from home\work\car and use IP phone to do support anytime or day.

Confidential, New York, NY

Technical Support/Consultant

Responsibilities:

• Configure,troubleshoot NT for rollout of IBM desktops and document software configuration.
• Create/automated desktop PIXI boot F8 imaging for Uniondale for Helpdesk move to NYC.
• Migrated emulator’s from Rumba to PCOM and resolve migration issues, produced documentation and automated software installs for Microsoft Windows.
• Troubleshooted roaming profile related issues with NT40, 2000, XP and Exchange.
• Worked with Confidential Customer Call Center, programmers and trading Floor.

Confidential, San Jose, California

Lead PC Admin technical Support

Responsibilities:

• Single admin supporting all laptop, PC, MAC software, hardware,peripherals for 1 campus 200+ employee's, 3 buildings, remote offices(R&D, Developers, warehouse) remote sales personnel 24/7.
• I was hired to replace 4 members of PC group during dot com crash, very busy never sitting. Support XP, 2000, NT40, Outlook, compilers, Lotus Notes, Siebel, ODBC, SQL, Officeprogrammer builds and old programmer computes that could not be imaged only fixed.
• Supported local\remote sales personnel, programmers, CEO, Web developers, wharehouse staff, engineers, R&D diagnostic buildings,router tech support group 24\7 via VNC, VPNpager, phone or onsite, it was non stop.
• Created Ghost images for IBM/DELL/HP PC/ laptops, CAD stations, multicast + split images.
• Ordered inventory, completed immediate all Dell warranty in budget for inventory kept all warranty, inventory on time and tracked.
• Completed projects, shipped, tracked laptop systems worldwide.

Confidential, San Jose, CA

UNIX Administartor/Lead Admin

Responsibilities:

• Jumpstart admin jumpstarted new/old Sun systems added configured additional disks, hardware software.
• Configured Solaris, compliers, patches, Sun ultras and older, NET servers, Sun arrays.
• UNIX PC Admin to resolve Remedy tickets with Solaris, UNIX, Linux, HPUX, PC software and Hardware.
• Ignited and configured HPj6000, HP Visualize and some IBM RS6000 configuration.
• Worked large server room projects to move servers between multiple buildings in computer rooms at Confidential campus and workstations between programming groupsshutdown, reconfigured and moved Sun, UNIX, NT, arrays, external drives, replacing drive enclosures and transferring data
• Managed and completed large custom software Sun projects on time, packaged, planned shipping to international locations, tracked and giving status ETA.
• Worked phone support for remote offices with Sun hardware software problems.
• Planned, set-up and tested trade show systems, implemented on-site and setup on site, network for trade shows.

Confidential, Uniondale, NY

Senior Technical System Specialist

Responsibilities:

• Supervisor, lead PC support also member NT server group of Oak Street office - 300 employees.
• Created, Maintained Drive-image Windows NT 95 images for tech support at EAB
• Troubleshoot network, server, NT/Novel clients for EAB, Confidential, Lasalle Banks and remote offices in Manhattan.
• Exchange, Lotus Notes, banking software and perfipherals, video banking rollout for tellers, Appro servers (Y2K), Rumba, Attachmate,Winframe, CCmail, Crystal ReportsACT, Palm, Wince. Maintained conference hall and projector issues.
• Worked on Y2K implementation team to test and resolve Y2K issues for Y2K

Confidential, New York, NY

Administrator

Responsibilities:

• Special project with PC lockups, tested traced to Lehman in house visual basic program.
• Software and hardware configuration, troubleshoot Compaq Deskpro, Mac, Compaq, NT Novell Servers.
• Win installer configuration, Ghost, scripts network printer configuration, Bloomberg config, phones systems.
• Rolled out network printers for Lehman all floors at world financial center.

Confidential, New York, NY

Micro Computer Specialist

Responsibilities:

• Troubleshoot and configured software Operating systems, hardware, printer, faxes, scanners.
• Planned, Implemented, documented, NT40\Window 95 rollout migrating from 3.1, DOS.
• Created, administered and troubleshoot accounts in Novell and NT.
• Setup special programmer images, Microfocus COBOL, Power Builder, Oracle.
• Images, IBM Compaq notebook, AST desktops, Apples Novell Apple talk support.
• Attachmate, Onnet3270, Novell, Sybase, Oracle, outlook, FTP, inf-installer, in house software.