Senior Service Engineer Resume Bellevue, WA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

Senior Service Engineer

Responsibilities:

Acquire necessary hardware/software for lab/office testing.
Set up standard/custom test environments for OSG feature teams.
Set up peripherals, networking, remote desktop, and power distribution.
Create and deploy device spotlight to establish awareness around products offered by Devices team.
Triage hardware failures within the lab.
Initiate service repair orders with hardware vendors and maintain hardware inventory.
Maintaining client documentation of processes within the IT department.
Image Windows and non-Windows clients and servers.

Confidential, SeaTac, WA

IT Technician

Responsibilities:

Image & configure TouchPort 120 Travel Kiosk & workstations with Windows 7, 10 & macOS High Sierra & Mojave.
Remotely installed & configured software on workstations to ensure Alaska Air employees has no work stoppage.
Coordinate hardware pick-ups with users for hardware returns.
Intake and process hardware from retired and/or terminated employees, contractors & vendors.
Maintain inventory of reclaimed devices using Excel in all facets of Confidential reclamation process.
Work with AirWatch to manage in standard IOS devices and out-of-standard devices using active directory.

Confidential, SeaTac, WA

Intern, IT Field Services

Responsibilities:

Performed upgrades & updates on Windows operating machines, proprietary Alaska Air software & mobile devices such as iPad & iPhones.
Completing 3-5 computer builds daily for internal employee use based on employee job title & request placed through Cherwell client.
Builds entail creating a build sheet to document work, pulling devices from inventory, re-imaging both laptops & desktops with Windows 7 and 10, installing approved software based on employee need, QA’ing build for accuracy & packing build for delivery.