OBJECTIVE

• To obtain a challenging position in .Technical Support in Network which it also offer advancement opportunities in System Administration and Quality Control Engineering.

• Experience with Microsoft Windows operating system (Windows 7 XP, vista, 98, 95 and NT4.0) UNIX (Solaris, HP - UX), Linux. (Red, Hat Yellow Dog), Novell DEC net, Banyan Sun SPARC Mac OS, Vim/370, OS2 Warp.
• Microsoft Office Professional 03/07/10 (Outlook, Word, Excel, PowerPoint, Access, FrontPage), MS project, Visio, and Visual Basic Programming Oracle, Sybase, and SQL database Unix, Linux, Novell. Microsoft Exchange 07/10 Windows Server 03/08
• Experience in PC, Technical Helpdesk-Support, Desktop, & Notebook technology
• Differentiate between LAN, WAN, RAIDS, & Networking Structure, such as TCP/IP, Client/Server, Router, Proxies, Firewalls, SMTP, POP3 e-mail services, DSN, Telnet, HTTP, and FTP services
• Install & Repair Hard Disk Drives, Floppy Drives, Optical Drive, Graphic Cards, & NIC Cards
• Troubleshooting Servers, LAN Networks, Desktops, Routers, Ethernet Switches, Networking Bridges IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN, SSH Secure ID, PGP, PKI, HIPAA, C F R-11.
• Performance in tuning, backup & recovery data center
• Gained leadership skills from past experiences, which consisted of leading by example, implementing new products, and offering guidance when needed
• Sharpened communication & interpersonal skills by working with multicultural
• Customers and co-workers.

PROFESSIONAL EXPERIENCE

IT Support

Confidential

Responsibilities:

• Demonstrable experience supporting pc & mac workstations with
• Windows servers (active directory, group policy) strong professional and technical communication skills advanced networking knowledge (DHCP, DNC, VPN)
• Provide computer and technology support installing a computer network or answering questions regarding teh current computer network.
• Installing operation and maintenance of computer systems and other technologies, such as communication systems.
• Configuring hardware and software, setting up peripherals such as printer or routers, repairing equipment and providing daily support for computer network users.
• Answer call and e-mail regarding teh computer network or communication systems tracking inventory

Assistant IT Support Manager

Confidential, CA

Responsibilities:

• Assist support group and individuals with service coordination, navigation to resources, management of financial matters and interpretation as need and appropriate, assist with client resourcing and purchase of services as needed.
• Conduct all non-clinical support services as needed
• Maintain nonclinical documentation in a timely manner as required.
• Participate in non-clinical support service meeting as needed.
• Manage and organize all incoming and outgoing documents on a daily basis including filling and updating information
• Manage requests of release of medical record according to confidentiality guidelines.
• Manage and provide front desk coverage answer incoming calls greet clients/guests and direct them to teh appropriate personnel, provide general information regarding information regarding agency.
• Provide backup transition coverage for clients and families.
• Provide administrative support back up.
• Assist in managing groups as necessary.
• Administrative and operational duties as assigned by supervisor.
• Include answering phones interacting with agents and customers process

Help Desk Support Specialist

Confidential, Milpitas, CA

Responsibilities:

• Provide leadership and direction to halp desk technicians
• Performs staff scheduling to ensure halp desk coverage during business hours
• Oversees halp desk staff and contractors located at distant locations
• Establish and maintain relationships with technology vendors
• Oversee teh purchasing of all desktops, laptops, mobile phones, peripherals and minor network equipment.
• Oversee teh daily performance of all end-user computer equipment and manage teh company cell phones.
• Continually ensure that halp desk and equipment expenses are kept to teh most cost-TEMPeffective level possible
• Write and establish IT-related agency-wide policies and procedures as necessary
• Provide hands-on technical support to end users.

System Administrative Support

Confidential, Fremont, CA

Responsibilities:

• Troubleshoot Desktop & Laptop application for both hardware and software
• Install software & hardware for repair, upgrade teh end - users
• Responsible for developing and implementing product line for Manufacturing
• Using Oracle database to create part numbers systems

Technical Support

Confidential, San Jose, CA

Responsibilities:

• Implement new products to existing networking & computer related problem
• Train new employees & provided technical support to customers
• Troubleshoot desktop application, hardware, software & networking problems
• Administer Window NT servers, Oracle Server, Microsoft mail servers, and over 200 additional Win NT workstation on LAN connectivity
• Configure 3Com hubs & Expert level Cisco IP Router and layer 3 switching
• Setup & maintain network connections for client computer using TCP/IP protocols

Technical Support

Confidential, San Jose, CA

Responsibilities:

• Technical support evaluating new products & configure new system Provide intermediate system administration/networking infrastructure support to Sun workstation, UNIX, Linux file servers and printers.
• Solve, create maintain technical problems & modify NIS map Designed, implemented customer call-center support procedures and customer network design strategy for sales and marketing teams. Recognized for outstanding quality of customer service with numerous customer-support awards and personal commendation from clients.
• Install & provide upgrade to servers, routers, printer servers and user systems