Printer Technician Resume

PROFILE:

Intermediate level IT professional with excellent customer service, communication, research, and critical thinking skills. Looking for an entry level to adept level position in Networking or Desktop Support.

PROFESSIONAL SKILLS:

Writing and Communication skills Excellent Customer Service Skills

Superb Writing Skills

Professional and Courteous Phone Skills

Expert in Email etiquette

Computer Hardware Assembled My Own Desktop Computer

Replaced Ram

Added Hard Drive

Replaced Power Supply

Replaced Ram in Laptop

Troubleshooting Hardware Helped parents get rid of malware that was affecting their computer

Diagnosing printers and replacing parts that need to be replaced

Reviewing projectors and finding errors and functional issues

Research Using troubleshooting method, previous notes, and google to diagnose problems I haven t seen before.

Critical Thinking

Cable Making and Running SIPRnet

NIPRnet

Ethernet

Fast Learner

Proficient in Windows XP, Vista, 7 and 8

Adept in Microsoft Word and Powerpoint

Limited experience with a Voltameter

Limited experience with Adobe Photoshop and InDesign

Transfering user profiles from one machine to another.

Networking drives

Troubleshooting various problems users may experience on their devices.

WORK EXPERIENCE:

Printer Technician

Confidential

Responsibilities:

Troubleshooting printers
Performing repairs
Verifying printer functionality
Examining projectors and making sure that they function correctly

Desktop Support

Confidential

Responsibilities:

Performing migrations from Windows XP to Windows 7
Making sure that the user retains full functionality after migration is completed.
Troubleshot and repaired various problems for users to maintain work efficiency.
Documented work as it is done to account for hours.
Used service now for documentation
Used phone skills to talk to users.
Imaged computers per Confidential ’s needs

Team Member

Confidential

Responsibilities:

Customer Service
Printing photos and troubleshooting printers
Cashiering
Stocking shelves
Setting displays and aisles

Search Media Author

Confidential

Responsibilities:

Harvesting blog sites
Contacting blog owners
Writing blog entries, providing SEO for target clients

Quality Assurance

Confidential

Responsibilities:

Harvesting blog sites
Contacting blog owners
Writing blog entries, providing SEO for target clients
Troubleshooting radios and electronics
PMCS vehicles and equipment
Holds secret clearance

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