TECHNICAL SKILLS:

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Advisor

Back Office Web

Dayforce

GoToMeeting

Entrust Identity Guard/VPN iServe

Oracle

PointClickCare

Ping1/PingID SSO

Therap

8x8

Citrix

EasyVista

Microsoft

JOB HISTORY:

Confidential, Boston, MA

Network/IT Desktop Support

Responsibilities:

• Supported inbound call support for various software throughout 37 states.
• Manage Active Directory user profile permissions/access.
• Manage Network shared drive permisssions/access.
• Utilized EZ Vista ticketing system.
• Utilized Kace for software and inventory management.
• Utilized Dell, Symantec, and Sophos for Bitlocker encryption and recovery
• Experience with Windows 10, Server 2016, and Exchange.

Confidential, Austin, TX

IT Desktop Support Specialist

Responsibilities:

• Maintain network support across different state locations.
• Maintain IT inventory and repair.
• Maintained end user encryption.
• Managed new user and termed employee profiles (Active Directory, Okta, and Office 365.
• Supported data encryption deployment for end users and management. Supported VOIP phones (RingCentral).
• Supported Android/Apple mobile devices Supported network printers and configuration
• Supported MFA/SSO (Okta). Supported VPN connectivity (site - to-site and end users).
• Experience with Microsoft Server 2008 R2 and 2016.
• Experience with Freshdesk ticketing system. Experience with Windows 7/8/10

Confidential, Austin, TX

IT Support Specialist

Responsibilities:

• Maintain Overall Systems.
• Maintain all aspects of software application updates and billing.
• Major role in equipment and software purchase decisions.
• Managed new user and termed employee profiles (Active Directory and Office 365). Supported remote users nationally.
• Managed cell phone accounts, purchase and repair.
• Supported VOIP phones.
• Experience with Microsoft Server 2008, 2012, 2016, and 2019.
• Supported Windows 7, Vista, and 10.
• Minor support for Mac OSX Supported VPN connectivity (site-to-site and end users).
• Involved in decisions for future projects.
• Managed door access and access cards.
• Managed local dialer.
• Managed virtual and BareMetal backups.
• Ran network cable drops.
• Assisted server migrations Implemented and managed building security alarm system
• Experience with Freshdesk ticketing system Supported network systems - Cisco Small Business

ConfidentialM Austin, TX

Computer Tech

Responsibilities:

• Evaluate and test various commercial and consumer computer systems.
• Restore systems to factory settings.
• Wipe and image operating systems.
• Diagnose and repair hardware.

Confidential, Austin, TX

IT Support

Responsibilities:

• Assist network maintenance and trouble-shooting.
• Repair and distribute desktop and laptop computers.
• Provided first-level contact and problem resolution for all end users with PC hardware, software, network, and application problems.
• Interfaced with application vendors for application installations and program issues.
• Managed antivirus console and endpoint.
• Managed baremetal and virtual backup.
• Created new user accounts for active directory and applications
• Responsible for new PC deployment.
• Maintained and troubleshoot TCP/IP and VOIP

IT Support/Administrative Specialist

Confidential, Austin, TX

Responsibilities:

• Maintain electronic medical records Handled hardware, software, and network problems through a ticketing system.
• Handled stat physician pc, network, and software support.
• Provided first-level contact and problem resolution for all end users with PC hardware, software, network, and application problems.
• Interfaced with application vendors for application installations and program issues.
• Diagnosed and repaired hardware and software issues on both Mac and Windows operating systems.
• Handled remote support utilizing RDP and VNC. Created new user accounts of all levels. Supported multiple clinic locations.
• Removed Virus and Malware. Maintained TCP/IP and VOIP Responsible for new PC deployment.
• Handled various desktop, laptop, tablet, and smartphone software installation and configuration.
• Diagnosed and trouble-shoot various printer platforms from personal printers to large enterprise size all-in-one printer, scanner, and fax of brand names.
• Experienced in Virtual Operating systems installations on Mac.
• Supported end user server connections.
• Experience in Windows OS (XP, Vista, and 7) and Mac (Tiger, Leopard, Snow Leopard, and Lion).
• Supported ACD and Microsoft Exchange.
• Handled data transfer and extraction.
• Supported over 500+ employees Handled installation and configuration of VPN.
• Worked off business hours including weekends for hardware and/ or software installs or upgrades.

New Patient Coordinator

Confidential, Austin, TX

Responsibilities:

• Screened new patient referrals and ordered necessary radiological tests
• Handled satellite clinic in Georgetown
• Checked patients in and out Ordered follow-up radiological tests and scheduled appointments
• Worked closely with physicians to ensure accurate and efficient patient care Handled and regulated physicians schedules
• Verified insurance and patient benefits Checked patient accounts and balances Intake patient demographics
• Responsible for new employee Seton Compass testing and access