Technology Assistant (Help Desk) Resume

SKILLS:

Customer Service

Level 1 - 2 Help Desk

Active Directory

Help desk duties via remote desktop connection to clients

Hardware, software peripheral equipment

Installation, maintenance and repair

Development of training materials and procedures for employees.

Provide training courses to employees in the proper use of hardware or software.

Inventory Control

WORK EXPERIENCE:

Confidential

Technology Assistant (Help Desk)

Responsibilities:

Windows 95 through Windows 10
Network software installs
Create new images for new pc’s and deploy images for existing pc’s using Acronis, Symantec Ghost, and PXE
Active Directory: Create new user accounts, logins, e-mail accounts, manage user groups
Ticketing systems
Microsoft Office 2003 to current- proficient in use and training of Word, Outlook, PowerPoint, Excel, Access
Create help tickets for all incoming work orders. Document all calls, solutions, and recommendations.
Escalate, and coordinate technical support resources for all help calls not resolved. Prioritize calls by importance.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Install and perform repairs to hardware, software, or peripheral equipment
Development of training materials and procedures for employees.
Provide training courses to employees in the proper use of hardware or software.
Coordinate and maintain Technology Inventory Database and Hardware Loan Database.
Switch management (able to modify switch settings when needed to correct minor problems or configure switch ports for additions of equipment)
Maintaining LIGHTSPEED TTC system
Ordering of department supplies/equipment
Quotes for technology equipment/software
Basic HTML