Technical Analyst Resume

SUMMARY:

To continue my career with an organization that offers challenges, will utilize my skills, and assist with gaining further experience while enhancing the company’s productivity and reputation.

EXPERIENCE:

Confidential

Technical Analyst

Responsibilities:

Provided complete system support (e.g. maintenance, upgrades, changes, modifications and troubleshooting) for IAM technologies to ensure availability, reliability, security and integrity of data.
Obtained Technical knowledge if a variety of IAM/Security technologies such as SailPoint, CyberArk Password Vault, SecureAuth, Dell Change Auditor, Active Directory and File Systems, Dell Reporter, Globalscape, Varonis DataAdvantage and DataPrivilege, NetIQ DRA and ObserveIT
Assessed, prioritized, investigated, resolved and documented incidents and requests received thru ServiceNow.
Coordinated changes with other integrated services (PeopleSoft HR, ServiceNow, Active Directory, SharePoint, e - Link Intranet portal, Solaris/Linux and Sun ONE Directory).

Security Administrator

Confidential

Responsibilities:

Technical proficiency with Identity and Access Management (IAM) related applications and systems, such as Active Directory, NetIQ DRA, SailPoint, Varonis DataPrivilege, ServiceNow, Exchange, Lync 2010/2013, Lotus Notes, LDAP
Administered and maintained end-user accounts, permissions and access rights across the enterprise (approximately 10000+ users) in accordance with the defined policies, standards and procedures.
Acted as Subject Matter Expert and collaborated on IT projects to ensure IAM related security issues are addressed thru the project lifecycle.
Utilized proven technical skills to provide Subject Matter Expertise to team members, across IT, and to other business units throughout the enterprise.

Confidential

Deskside Support Team Lead

Responsibilities:

Responsible for leading a team of 25 remote staff throughout North America to provide desktop support services for Confidential Fanuc, Confidential Sensing and Confidential Security.
Responsible for stat analysis, assisting in hiring/ of new and current employees, Monthly/Quarterly and Yearly Evaluations of Employees
Single point of support for 700 users across Canada for all deskside related issues.
Obtained technical proficiency with Windows 2000/XP, MS Office 2000/2003, Blackice, Nortel VPN and Safeboot Drive Encryption.
Also assisted remote Infrastructure support with maintenance and troubleshooting of onsite Servers and Networking equipment.

Confidential

Helpdesk Analyst

Responsibilities:

Primarily responsible for Identity and Access Management for a Nokia worldwide where responsibilities included administration and maintaining of user accounts in Active Directory, Lotus Notes, RSA, UNIX, PGP.
Received the IBM Ovation for developing a global solution of managing SecurIDs for Nokia, which was then used for other IBM held contracts

Confidential

Helpdesk and Deskside Support

Responsibilities:

Responsible for providing Helpdesk and Desktop Support services to multiple contracts.

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