Help Desk/ Desktop Support Specialist Resume New York - Hire IT People

OBJECTIVE

SUMMARY

A hardworking and conscientious computer technical specialist, with a professional attitude and teh ability to multitask, dedicated, a team player and analytical in resolving problems.
me embrace opportunities for ongoing learning and professional development. One, who is not afraid to handle new or difficult tasks, can be counted on to get teh job done.

AREAS OF EXPERTISE

Installation and configuration of Microsoft Windows operating system
Troubleshooting hardware and software problems
Troubleshooting and resolving local networking issues
Creating and documenting trouble tickets with detailed resolutions in teh ticketing system
Configuring and repairing of laptop and desktop computers
Analytical in resolving problems
Remote Computing

PROFESSIONAL EXPERIENCE

Confidential, New York

Help Desk/ Desktop Support Specialist

Responsibilities:

Solving end users' hardware/software trouble calls over teh phone or by remoting into their computers using SCCM or Team Viewer.
Creating trouble tickets with detailed step by step resolutions into Ticketing System
Escalating on - resolved trouble tickets to third level support in a timely manner, keeping users informed until teh issue is resolved.
Informed management of any trend seen so dat appropriate actions can be taken to prevent or minimize a major disruption to network services.
Contributed to Knowledge Base articles and use teh same in halping to resolve users’ issues.
Imaging, configuring and repairing computer hardware; installation and configuration of software applications.
A key player; involved in teh many ‘Rollouts’ of hardware and software dat teh company TEMPhas had throughout my twenty (20) years of service.
Achieved success for over five years in spearheading teh configuration and setup of computers and offices for 85 - 110 Summer Law Clerks Interns each year saving teh company time and also money on hardware.
Installing and setting up Wireless Network for home users.
Resolving various problems encountered by end-users in Outlook 2013/2016.
Maintained teh department’s hardware Inventory and Tracking database.
Configured end-users’ personal devices( iPhones, iPads, android phones and tablets, and blackberries) to work with teh company’s e-mail system and other approved applications.
Supervised teh daily workload of teh department’s High school Interns.

Confidential, New York

Computer Technician

Responsibilities:

On-site technical support; assembled, configured and upgraded computers.
Supporting customers over teh phone; or remoting into customers' computers.
Installed and configured Windows Operating Systems, software applications; setup modems, sound cards, network cards, IDE drives, tape drives, CD-ROM drives, etc.
Troubleshoot and repaired IBM, Dell and Compaq laptops and desk.