Desktop Support Resume

SUMMARY:

Seeking to apply my extensive expertise in technology with a great company.
I am proficient in device management, hardware repair, printer maintenance, Windows administration, image deployment, new device profiling, Active Directory, Office 2016 and O356 support including Outlook, mobile devices, and audio/visual equipment.
Product training, leadership, purchasing, troubleshooting, and impeccable soft skills are just a few of the attributes that will make me a powerful asset.
Experienced in device support and management, help desk, and level 1 support; proficient at deploying images, cloning hard drives, and troubleshooting systems.
Highly motivated IT and Help Desk professional
Impeccable soft skills
Experienced product trainer and instructor
Rapid and thorough trouble - shooting abilities
Extensive hardware/software training

SKILLS:

Active Directory

Cisco

Network Administration

Remedy

Master Data Management

MDM, VPN Deployment

Security, SharePoint

Java, SAP

Microsoft SharePoint

C++, Mitel Wireless

Cyber Security

Document Control

Microsoft Office

Microsoft Outlook

Outlook

Microsoft Windows

Windows 10

Windows 7

Buying/Procurement purchasing

Vendor Management

Inventory help desk

Help Desk Support

Computer Support

Printers

Data Cable maintenance

Instructor

Software Training

RJ2

Trouble-Shooting

EXPERIENCE:

Confidential

Deskside Support

Responsibilities:

Deskside Support for remote and returning users.
Support for Cisco AnyConnect VPN.
Imaging and configuation of new Lenovo laptops.

Confidential, Chicago, IL

Desktop Support

Responsibilities:

Sharepoint Administration - creating and removing accounts
O365 Administration- offboardings, email forwarding, migration, licensing
Active Directory (AD Manager)- Account creations, password resets and unlocks, offboardings
Cisco AnyConnect VPN support Ticketing through FreshService

Confidential, Deerfield, IL

Desktop Support

Responsibilities:

End User Computing/Deskside Support. Primary technician for hundreds of users.
Migration of Windows 7 to 10 Deployment of images and software through Microsoft SCCM
Repair and maintenance of HP and Lenovo laptops
Support for Cisco AnyConnect VPN Windows 7, 10 Administration.
Office 2016 support, Level 1 and 2 Deployment of SAP through SCCM
Ticketing through Remedy

Confidential

Help Desk support

Responsibilities:

Windows 10 and 7 administration
Common Active Directory functions such as password resets and account unlocks
Assistance with common Microsoft Outlook issues
Mimecast certified Datto certified
Ticketing through ConnectWise Manager

Confidential, Palatine, IL

Help Desk Support

Responsibilities:

Management and support of over 3000 iPads through JAMF MDM
Help Desk support for building, including desktops, laptops, projectors, Apple TVs, printers, presentation setups, wi - fi, and audio/visual.
Ticketing through Solar Winds Purchasing and inventory for Technology department
Software support for Microsoft Office 2016, Office 365, Active Directory, Apple Apps, and Outlook
Support role for network administration and repair tech positions

Confidential

Computer Technician

Responsibilities:

Ran new data cable throughout building, installed wireless access points, setup new projectors

Confidential

Computer Technician

Responsibilities:

Installed 200+ new desktop systems, deployed images through network, cloned hard drives in critical systems, tested/cycled laptops, installed projectors, handled audio/visual systems.
Security, surveillance, and supervision of student body of 2100.
Worked with network-based system with IP addressed cameras

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship