PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Operations Analyst

Responsibilities:

• Assist with regression testing of entire UI platform in which our biggest client TIAA used to facilitate their Wealth Management business
• Interfaced with internal groups such as Reconciliations, Administration, Corporate Actions and Billing within operations group
• Coordinate deliverable reviews at each step in UAT testing life cycle in conjunction with testing plan (requirements and platform reviews, test scenario and cases, etc.)
• Identify and escalate any issues deemed critical or high during the UAT Testing phase
• Team lead for critical platform product release of Completion Portfolio testing phase cycle
• Liaise with external groups such as TIAA, MyVest and portfolio managers to support any issues raised while using the platform
• Validate test scripts against expected test results for developers to verify and management signoffs
• Provide cross training to colleagues on system functionalities
• Assisting with writing and updating operational policies and procedures
• Participate in system testing which fell outside of business hours
• Applications: Strategic Portfolio System, Eagle, Bloomberg Terminal

Confidential, Jersey City, NJ

Operations Analyst

Responsibilities:

• Assisted reconciliations team with trade breaks using SPS system
• Updated account details for large wealth clients using EAGLE platform

Confidential, New York, NY

Middle Office/Trade Support

Responsibilities:

• Research and resolve trade - breaks and make adjustments in settlement system
• Responsible for monitoring all trade flow from front to back office settlement systems for all money market transactions
• Point of contact for processing all money market related transaction in a timely and accurate manner
• Provide accurate and timely reports to trading desk and management on a daily basis
• Ensure all trades are captured properly for settlement instruction and trade positions match between front/back office trade systems
• Monitor trade exception queues in settlement system and resolve any trade break discrepancies in timely manner
• Liaise with derivatives trading, sales, settlements and other desks to resolve trade discrepancies
• Investigate and resolve all trading errors presented by external/internal groups
• Perform cancel and correct functions in Trade Processing System
• Responsible for documentation of operating procedures and periodic review of existing procedures
• Participate in various ad-hoc projects to improve quality and efficiency of trade flow for EMIR/Dodd Frank related products
• Execute test case trade scenarios in real-world usage and report any defects from created test scripts
• Validate test scripts against expected test results for developers to verify and management signoffs
• Applications: Global Bond System, Monet, Impact, Spartan, Sab-station, SIM Workflow, DTCC, Oasys, Bloomberg Terminal

Confidential, New York, NY

Middle Office/Trade Support

Responsibilities:

• Daily interaction with external operations groups from financial firms to provide global support for all derivatives trade activity
• Monitor exceptions queues to ensure intraday business is running efficiently
• TEMPEffectively interfaced with various global institutions within the financial industry
• Responsible for timely and accurate processing and/or settlement of all CDS trades
• Interfaced with brokers, trader assistants, and external groups obtain trade confirmation and to resolve all trading discrepancies
• Responsible for maintenance, production and distribution of daily reports for desk head and management to review and verify
• Approved and confirmed all CDS/ Corporate Bond trades via voice, email or Bloomberg terminal
• Resolved all outstanding trade settlement issues between trade counterparties across all trading products
• SME for GFI Groups electronic trading platform system to ensure all electronic trades were processed accurately on trading platform
• Liaise with multiple internal groups which included accounting, compliance and IT groups
• Point of contact for all trading issues for credit derivatives and corporate bond trading desk
• Efficiently managed real time trade matching electronic system for all CDS trading desk
• Investigate and resolve all inquiries from internal/external users of GFI Trading platform
• Participated in ad-hoc projects regarding system and process enhancements for GFI trading platform
• Applications: Credit-Match, Credit Trade Capture, Bond Trade Capture, Markitwire, Bloomberg Terminal

Confidential, Brooklyn, NY

Data Entry Associate

Responsibilities:

• Maintained a balance sheet for all credit and debit accounts
• Responsible for confirming, processing and reporting on all trades
• Assisted in resolving any issue in a timely matter
• Processed all data information into internal database in timely matter
• Maintained adequate customer service for all data entry information

Confidential, New York, NY

Sales Associate

Responsibilities:

• Primary responsibility included exceptional customer service assistance
• Completing transactions on the cash register, applying coupons and promotional codes
• Assisted in stocking racks, shelves and maintaining a presentable sales environment
• Greeting store patrons, providing product knowledge and directing customers to fitting rooms

Confidential, Jersey City, NJ

Wire Transfer Agent

Responsibilities:

• Directly involved with Confidential customers to verify all account details
• Responsible for wire transfer instructions for bond cusip setups of all physical securities
• Liaise with external groups to determine restricted and worthless securities
• Assisted in deposits of physical securities to the Depository Trust Company system (DTC)
• Retrieved and delivered all Power of Attorney, Death Certificates to all Confidential clients via PCAS system
• Research and resolve all client inquiries for all physical securities deposit transaction
• Point of contact for all bond cusip inquiries from internal/external groups
• Involved with all aspects of securities custody processing function
• Accurately and timely delivery of bond certificate information into Confidential customer accounts
• Assisted custody department mail handling allocation for all internal departments
• Daily reconciliation of all physical bond securities into Confidential internal database
• Performed trade allocation and verified all trades were in compliance with clearing firm guidelines
• Trained new employees on Confidential internal database and trading software
• Applications: Depository Trust Company, Confidential Corporate Access System, Bond Capture System