SUMMARY:

• 18 years IT experience
• 3+ Years Storage Administration
• 5+ Years Storage Administration Support
• 3+ Years Experience with Linux
• 3+ Years with Vmware
• 1 year with Active Directory and Exchange
• 3+ years Cisco switch administration

SKILLS:

Microsoft Office

Microsoft Windows

Active Directory

Cisco Exchange

Linux maintenance

MCP, Microsoft Windows XP, ms office

MySQL networking

Operations

Search engine

SQL Technical Support, unix

Vmware, Windows 2003

Windows XP

Clarion

CIFS, DFM, DMX, Symmetrix

FAS

Physical Security

NEW Accounts

Windows 7

Brocade, Brocade Switches

LAB Technician, Zoning

Data Protection

Disaster Recovery

Decommission

Field Engineer

DXC, Product Support

Data Center

Fiber Channel

Replication

Terabytes

Modem

Network Operations

NDMP

Network File System

EXPERIENCE:

Confidential

Computer Field Engineer

Responsibilities:

• Replace failed storage array hardware.
• Replace Hardware on Servers hardware
• Work with partners on repairing hard hard for their clients.
• Keep customers up to date on the status of repair.o Inspect data center for installation of new hardwareo
• Decommission serverso Drive to clients siteo record costs of travel, food, hotel, and material for repairs.

Confidential

Computer Storage Administrator

Responsibilities:

• Create and remove aliases and zones on Cisco switches.o Adjust VSANs and enable/disable ports.
• Create and remove storage, initiator, and port groups, as well as maskingviews.
• Create and destroy LUNs of various sizes and metas.
• Expand Meta LUNs with BCV protection.
• Troubleshoot host connectivity issues.
• Removal of Clarion storage, and IBM storage.
• On Call for various emergency storage requirements

Confidential

Computer Storage Administrator

Responsibilities:

• Create and remove aliases and zones on Cisco switches.o Adjust VSANs and enable/disable ports.
• Create and remove storage, initiator, and port groups, as well as maskingviews.
• Create and destroy LUNs of various sizes and metas.
• Expand Meta LUNs with BCV protection.
• Troubleshoot host connectivity issues.
• Removal of Clarion storage, and IBM storage.
• On Call for various emergency storage requirements.

Confidential

Product Support Engineer

Responsibilities:

• Assist Network/Storage Administrators from Large Corporations resolveproblems by diagnosing, reproducing, and fixing software and hardwarerelated issues with their SAN systems.
• Remote in to Symmetrix and DMX systems to resolve block failure on drives.
• Assist in replication of SRDF and TimeFinder.o Help with recovery of failed scripts.
• Diagnose issues on backend enterprise level storage solutions using FCPSANs interacting with host Operating Systems.
• Develop and document standards, and strategies to troubleshoot EMCSymmetrix systems.
• Identify and correct thin pool utilization and configurations.
• Assist Customer Engineers in replacing and correcting failed hardware.

Confidential

Technical Support Engineer

Responsibilities:

• Assisted Network/Storage Administrators from Large Corporations inresolving problems by diagnosing, reproducing, and fixing software and hardware related issues with NFS, and CIFS environments.
• Developed and documented standards, procedures, and strategies to configure and troubleshoot Confidential Storage systems.
• Helped setup and configure Confidential clusters in high available multipathedFiber channel environments utilizing multiple Terabytes of data storage.o
• Helped setup, install, and configure large scale data protection environmentsutilizing Snapmirror, Snapvault, and NDMP for site to site replication and disaster recovery.
• Help installing and configuring Snapmanager to work with multipletechnologies, such as SQL, Exchange, and Vmware.o Helped install and configure Snapdrive on Windows and Unix systems.
• Helped educate end user SAN administrators how to properly Provision and maintain Confidential Storage Arrays and provide input for future growthexpectations.
• Helped manage and configure FC switch port connections and zoning.
• Helped setup and configure Windows and Vmware environments to connect to Confidential SANs with ISCSI and FC technologies.
• Diagnosed issues on backend enterprise level storage solutions using ISCSI and FCP SANs interacting with Windows, Unix, and ESX environments.
• Captured and analyzed network packet trace files.

Confidential

Network Operations Agent

Responsibilities:

• Network operation center agentTo resolve any technical problem for our clients, create users,monitor server status, check server backups as well as managesome of the backups.
• Supported an array of 145 different environments.o Supported Windows XP, Vista, Server 2000/2003.
• Corrected performance issues on client workstations.
• Corrected exchange access, and troubleshot exchange failures.
• Assisted clients with Microsoft Office usage and errors.
• Assisted with in - house client applications.
• Monitored server alarms.
• Changed backup tapes and restores.

Confidential

System Administrator

Responsibilities:

• To resolve any technical problems for all employees.
• Administrator for Windows 2003 and Exchange, and physical securitysystem.
• Recovered emails lost from backup corruption.o Identified new backup solutions for Exchange.
• Created active directory accounts.
• Regular maintenance on Windows workstations.
• Created security profiles for security system.
• Worked toward resolution of performance issues on file transfers over the network.
• Redesigned networking solution for warehouse area.

Confidential

Resolution Specialist

Responsibilities:

• Resolved hardware and software failure.
• Assisted other technicians in resolving complex customer cases.
• Took escalated cases.
• Assisted in configuring troubleshooting lab.
• Supported Premium and Business customers.

Confidential

Technical Support Engineer

Responsibilities:

• Educated customers in the use of search engine.o Fixed custom genealogy software.

Confidential

Store Administrator

Responsibilities:

• Corrected hardware failures.
• Corrected software failures
• Created new accounts.
• Administrated store tournaments.
• Managed store overnight.
• Suggested additional software installations.
• Identified software bugs.