SUMMARY:

Over 20 years of computer experience with varying operating systems (Windows/Mac). Software support includes but not limited to, Active Directory, Cisco, Microsoft Office 365, SCCM, Oracle, SAP, Seibel, Internet Security and Firewall Software (McAfee, Symantec, AVG, TrendMicro), Windows Server 2003/2008. Hardware experience ranging from PC (component level) to Printer and other computer peripherals (scanners, projectors, monitors, etc.).

EXPERIENCE:

Confidential

Desktop Support Analyst

Responsibilities:

• Setup, maintain and troubleshoot Microsoft Windows (7/10)/Apple Mac (High Sierra) desktop and laptop computers, mobile devices, install and configure software.
• Setup and configure printers, scanners, and other peripherals.
• Maintain and troubleshoot audio visual equipment. Maintain inventory of all hardware and software resources and parts.
• Maintain excellent communications with all end users and members of the technology department, and work with stake holders to determine application and system requirements.
• Provide functional support of Microsoft Office 365, Remote Desktop Services, CommandSeries, OnBase, Oracle EBS, Siebel, OBIEE, and Kronos.
• Add/Remove user access as needed via Active Directory, Office 365 Admin.

Confidential

Systems Support Analyst

Responsibilities:

• Provide Desktop Support, reset passwords, Active Directory administration, banking systems administration.
• Lan/WLAN support, assist with auditing, records maintenance, help generate banking reporting systems, maintain user access, printer support, migrations support, iPad/iPhone support, A/V monitoring (McAfee EPO), network/server monitoring.

Confidential

Desktop Support Analyst

Responsibilities:

• Support for PCs, Laptops, printers, label printers, mice, keyboards, monitors, bar code scanners, etc. Investigate network issues related to MS Exchange, network printers, network projectors. Order and deploy new equipment. Install software requests, manage licensing information, decommission old equipment, maintain inventory. Order new equipment when necessary, engage vendors for software update, virus and malware remediation, image new machines for deployment.

Confidential

Infrastructure Support

Responsibilities:

• Upgrade Windows XP computers to Windows 7.
• Replace out of warranty equipment with new equipment.
• Image new hardware for corporate use.
• Work with Confidential console to push software to computers.
• Add computers to corporate network, test VPN, and applications specific to each end user.
• Map printers, network drives, and ensure data migration successful.

Confidential

Onsite support

Responsibilities:

• Provide Onsite Deskside support to Confidential Southwest Regional Offices. Windows XP and Windows 8.1 support.
• Hardware support ranging from basic peripherals (mice, keyboards, etc.) to Network printers.
• Support WMI, SCCM, and other client side software delivery apps.
• Provide I.E. and Mozilla Firefox support, Network connectivity, Microsoft Office 2013, and Oracle.

Confidential

Desktop Support

Responsibilities:

• Imaging, deploying, and upgrading laptops in a corporate environment, while maintaining an exceptional level of customer service to end users.
• Set up Wifi connections, install applications and troubleshoot desktop issues.
• Visit company sites to deliver new or repaired equipment and ensure end user satisfaction.
• Configure and install new workstations for call center.
• Re - image laptops for domain/management change.
• Backup and re-install end-user data, re-install applications and ensure compatibility with new O/S.
• Image via SCCM and Ghost.

Confidential

IT Support Technician

Responsibilities:

• Set up desktop PCs, phones, monitors and printers as well as other support functions.
• Install, test and troubleshoot voice services, both local and long distance, as well as data services, including point-to-point DS3 and MPLS technologies.
• Implement and maintain various routers, switches, and firewalls.
• Work with desktop administration platforms, imaging software, PC set-up and installations, MS windows operating systems, office suites & DHCP.

Confidential

Infrastructure Engineer

Responsibilities:

• Stage computers for hospital upgrade for Cerner.
• Assist customers post installation of Windows 7 image.
• Map printers, and deploy equipment, install software and configure network for new equipment as well as engage Active Directory.

Confidential

IT Consultant

Responsibilities:

• Image computers using Dell Automated Deployment.
• Assist local IT with tickets ranging from slow computers to monitor and printer repair.
• Trace network drops for correct port assignments.

Confidential

IT Consultant

Responsibilities:

• Image 30 computers with updated Windows 7 O/S. Migrate data files from old PC to new PC.
• Ensure that end user install is complete (mapping drives, printers, .PST files, etc.).
• Post migration End-User support.
• Desktop support of Windows desktops/laptops, mobile devices, iPads/Android.
• Assist with Anti-Virus updates on machines experiencing WMI issues.
• Engage SCCM to help resolve computer issues as needed.
• Support ranging from software to hardware fix/break repair while complying with HIPPA guidelines.

Confidential

IT Consultant (Desktop Support)

Responsibilities:

• Push Windows 7 update on Dell computers via PXE network and via SCCM.
• Prepare Dell Desktop and Laptop equipment for rollout to various entities within the Confidential network.
• Troubleshoot any issues after update, perform system updates or patches.
• Responsible for Windows 7 rollout to all computers onsite and offsite.
• Perform troubleshooting steps required after new image has been installed.
• Install any other software required by end-user.
• Stage new equipment for new hires.
• Map network printers on newly imaged computers.
• Setup IE8 to handle all intranet websites.
• Provide Network Engineering support for migration to Avaya VoIP system.
• Inventory all phone systems and assist end users with any post install issues ranging from port configuration to network mounting.