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It/ehr Specialist Resume

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Chicopee, MA

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SKILLS:

C#, Comptia, Customer Service

RECEPTIONIST, RETAIL SALES

Desktop Support

It Specialist

Information Technology

Network Support

Cisco. Computer Repair

Help Desk

It Project Management

Digital marketing

Digital Photography

Microsoft Office - 10+ Microsoft Windows 2000, XP, 7, 8, 10 - 10+ SQL- 6 months C#

Current (MaxTrain Mason OH) Typing 50 wpm + Printers-Copiers (Ricoh/Sharp) - Customer Service 15+ VOIP Phones Cell phones 10+

Digital Photography software (various) 10+ Digital Photography

PROFESSIONAL EXPERIENCE:

IT/EHR Specialist

Confidential, Chicopee, MA

Responsibilities:

  • SQL queries / Pentaho Report designer
  • Create reports for EMR to extract data
  • Repair laptops and desktops
  • No vendor
  • Kali - Linux
  • Penetration testing
  • Digital forensics
  • CareLogic implementation and management (EMR/ECR)
  • Travel to all School based programs and offices to troubleshoot IT issues
  • Install networks in new offices, rack and mount, cabling, etc.
  • HIPAA, Security and policy
  • Google Suite -SQL, Python, Java and C#- Novice level programming
  • Ticket system
  • Weekly, monthly meetings and reports
  • Provide support for all users and issues
  • Active Directory
  • Web page admin
  • New staff orientations- Setting up new users-

IT Manager/Project Manager

Confidential, Springfield, MA

Responsibilities:

  • Active Directory -HIPAA and compliance/ Security -Work on large scale infrastructure projects.
  • Blueprints and diagrams to map out IT network plans -Set up and wire patch panels, run Cat 5/ Cat 6, switches, etc.
  • Create new users-set up computer/laptop, install all software, create email accounts
  • Repair laptops and desktops-Upgrade laptops and desktops
  • Remote desktop -Ordering and inventory(Equipment/Ink/hardware)
  • Order new computers to spec
  • Weekly meetings, monthly reports about progress and goals
  • Service 68 houses, 3 offices, 160 manager laptops-150 office staff computers
  • Office 365 (Word, Excel, Power-point, OneNote-SharePoint-Outlook-OneDrive) -ShoreTel / Mitel VIOP phones, user set-up and install
  • Meraki access points/ management -Anything and everything technology or closely related troubleshooting.
  • Supervise business accounts (Amazon/Staples Business/ Newegg)
  • Provide support for all users and issues
  • Ticket system
  • Manage Web page content-editing
  • Security- Secure individual computers and limit internet access
  • Handle waste removal (toner, broken equipment)
  • Photoshop CS6
  • Troubleshoot Ricoh copiers- 4000-9000 series
  • Kali Linux- site audits-Scans-Pen testing tools -Updates, installs and upgrades -Setting up networks and workstations

IT Project Manager/ IT Specialist

Confidential

Responsibilities:

  • Traveling technician, troubleshooting network issues, O/S issues (Microsoft)
  • Hardware repair and replacement
  • Creating backups for companies
  • Remote desktop assistance
  • Set up WAN networks
  • Comptia A+ certified.
  • Research and develop.
  • Create proposals and mapping of intended IT infastructure.
  • Set up LANs, Set up switches and wiring.
  • Setting up SOP for businesses.

IT/ Unit Coordinator

Confidential, Cincinnati, OH

Responsibilities:

  • Started position as a health unit coordinator.
  • Promoted to IT All administrative duties for the hospital floor
  • Assist patients and families
  • Transport patients Order all supplies
  • Make appointments
  • Organize patient charts IT
  • Troubleshoot issues with floor hardware and software Administrative
  • Troubleshoot desktop and Mobil computers Printer issues. HIPAA compliance.

Customer Service Representative/ IT assistant

Confidential, Cincinnati, OH

Responsibilities:

  • CSR-call center, 150 calls daily
  • Filing claims for customers
  • Monthly CSR certifications
  • IT work, troubleshooting Mobil kiosks for instant oil changes

Digital Marketing Specialist

Confidential, AL

Responsibilities:

  • Product design, Logo Design, Digital photography and editing.
  • Create diagrams and material for programs and brochures.
  • Operate a mobile work station, and drive from Alabama to the East coast to work the territory.

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