Senior Operations Product Support Specialist Resume

SUMMARY:

I am a self motivated person, needing little direction. I am a fast learner and am willing to do what it takes to get the job done, whether it be staying late, working weekends or having to learn something new. I would be a great asset to any IT/IS team.

SKILLS:

MS Windows 3.X, 9.X, 2000, XP and 2000, 2003 Serve

Networking, LAN and WAN Support

Software and Hardware Phone support

Hardware/Software Installation and Trouble Shootin

MAC OS9 and Up Support

Millennium 2 Software

Millennium 3 Software crystal reports

SQL

Apple macOS

Apple iOS

Android OS

EXPERIENCE:

Confidential

Senior Operations Product Support Specialist

Responsibilities:

Support Millennium 3 payroll and in house created front end CPOProvide tier 1 & 2 support and escalationAssist in UAT (new releases of our software) testing and making recommendationsUse SQL to identify issues in our M3 database system and client supportSome Active Directory support (create users and reset passwords)
Create action plans and models for M3/CPOSome VB writing knowledgeAssist Helpdesk and Network Engineering with end user and network support for the Tukwila branch

Confidential, Selma, CA

Operations Support Analyst

Responsibilities:

Develop crystal reports, per each clients needs
Assist all branches using M3 and CPO in all aspects
Develop and repair visual basic scripts within the M3 platform
Report weekly, monthly, quarterly, and yearly to insure data integrity on SQL DB
Support and train end users and in house users on M3 and CPO platforms
Attend and give input on all operation meetings.

Confidential, Fresno, CA

MTP/PC Technician

Responsibilities:

PC trouble shooting; hardware and software.
Diagnosing all versions of Windows software problems and third party applications.
Some Apple trouble shooting experience OS 9 and up. Became MTP (Manager in Training Program) in less than 8 months.

Confidential, Clovis, CA

IT Support Tech/Clerk

Responsibilities:

Server, Desktop, and printer support, designed and setup main server for file server, email, web, and construction partner software.
At site support some times having to drive to different city's at all times.
Did some lite clerical work, filing, answering phones etc.

Confidential, Clovis, CA

Technical Manager

Responsibilities:

Responsible for Productivity
Travel to at site locations to provide technical support and networking setup/repairs
Maintenance of store server
Computer Diagnostics, repairs and constructionCustomer service, technical support, phone support and sales

Confidential, Friant, California

MIS Support Technician

Responsibilities:

Updates of Video Payouts
Maintenance of Micros Server and Terminals
Setting up Work Stations
Networking Departments
Setting up and taking down Bingo Terminals
Supervising Meter Readers
Backing up LGS on the IBM AS/400e

Confidential, Porterville, CA

Head Technician

Responsibilities:

Computer repair, design and troubleshooting
Installing and working on various operating systems
Server Administrator for Internet Service Provider, Machspeed.netSetting up e - mail service using Telnet
Creation of personal and business webpagesStocking and sending RMAs
Research, customer support, sales and intern training

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