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Accelerated Value Leader/specialist Resume

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Atlanta, Ga

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TECHNICAL SKILLS:

Hardware: Cisco routers (7500, 7200, 3800, 3600, 2800, 1800 series), Cisco switches (Catalyst 2900, 1900), Juniper Routers (m10i, m7i), Firewalls (Watchguard, SonicWall, Cisco PIX and ASA), Overture Networks, Edgemarc VoIP appliance, Viadux DSLAM, Copper Mountain DSLAM, Lucent TNT

Operating Systems: Windows, Linux, Cisco IOS, JUNOS, UNIX, Sun Solaris

Server Administration: DNS (Linux/BIND), POP3 (iMail), SMTP (Linux/qmail, postfix), Web (Linux/Apache, Windows IIS)

Databases: mySQL, MS SQL Server, psql Development and Scripting Languages: Visual Basic 6.0, VBScript, Perl, HTML, bash, python

Security: IBM/ISS SiteProtector Management System, G/GX/XGS series IPS, Qradar SIEM

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga.

Accelerated Value Leader/Specialist

Responsibilities:

  • Support initiatives include configuration and signature tuning, documentation,, defect escalations, and general vulnerability information disclosure. Conduct customer onsite visits which include performing customer projects, installs, configurations, disaster recovery, as well as general and consulting.
  • Perform product beta testing, and pre - release soak testing. Maintain customer case-management system in regards to incident ticketing and documentation.

Confidential, Atlanta, Ga.

Sr. Provisioning Engineer

Responsibilities:

  • Design, configure and support all aspects of customer VoIP and data installations. Duties include router/switch and telephony installation as well as customer LAN integration. Direct field technicians for remote site installs and troubleshooting. Provide phone support for customers and Field Operations as needed. Configure, maintain, and troubleshoot all system servers including email, web-hosting and DNS.
  • Monitor and respond to network and system outages. Perform customer installations consisting of configuring in-building infrastructure or dedicated equipment. Maintain and troubleshoot all core and building edge equipment which includes routers, switches, and DSLAMs. Analyze usage and install backbone as well as edge circuits as needed consisting of DS3s and T1s. Design and configure routing protocols such as OSPF and BGP. Administer IP database. Install, troubleshoot, and maintain customer firewall solutions, which include site-to-site and mobile-user VPNs. Design and configure backbone and edge security measures consisting of Cisco ACLs and Juniper firewall filter sets. Design and maintain physical collocation space.
  • Provide 3rd level customer troubleshooting as needed. Analyze equipment needs, provide solutions and maintain vendor relationships. Configure and update scripts for device backups. Maintain several mySQL and MS SQL databases. Analyze syslog and tacacs log files for troubleshooting and change management. Perform system upgrades and server patches as needed.

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