Technology Manager Resume Seattle, Washington - Hire IT People

SUMMARY:

Confidential possesses solid analytical, communication and team building skills along with an enthusiasm for challenges, whether technical or otherwise. His 20+ years in IT infrastructure have given him broad technical experience in a variety of skills which could be summarized as extensive hardware and software proficiency through having worked with a wide variety of platforms. Most of his career has been spent in IT infrastructure management roles. He is well - versed in managing direct reports, outage management, supplying status reports, and providing technical assistance to employees & customers.

WORK EXPERIENCE:

Technology Manager

Confidential, Seattle, Washington

Responsibilities:

Manages the university's central IT service center, access management, desktop support, & consulting services.
Serves as the knowledge management process owner as well as on the incident management process team.
Responsible for making sure his teams correctly handle all incoming IT requests and incidents from faculty, staff, students, medical centers and aspects of the public.

Senior Desktop Support Technician

Confidential, Bellevue, Washington

Responsibilities:

Sole IT support provider, maintenance, troubleshooting, deployment, configuration, etc. for desktops/laptops, printers and many peripheral technologies.
Provided on-call support for all users from the front desk to C-level management.
Also provided support for security systems such as badging and cameras.

System Administrator/Support Specialist

Confidential, Seattle, Washington

Responsibilities:

Sole IT support provider, maintenance, troubleshooting, deployment, configuration, etc. for servers, network, desktops/laptops, printers and many peripheral technologies.
Provided 7x24x365 on-call support Confidential all times for all users from the front desk to upper management.

IT Supervisor

Confidential, Bellevue, Washington

Responsibilities:

Supervised desktop support technicians.
Provided technical, managerial, and project management support for his direct reports.
Also performed telecom, networking, server, and standard desktop support Confidential the Confidential branch.
Worked hard to promote morale and customer support during tough times for the mortgage banking industry.

Desktop Support Technician

Confidential, Seattle, Washington

Responsibilities:

Responsibilities included troubleshooting, testing, and for both hardware and software on desktops, laptops, and printers.
Supported the very highest-ranked personnel Confidential the headquarters for this international corporation.
Renewed technical skills by working this non-management position.

Desktop Support Supervisor

Confidential, Bothell, Washington

Responsibilities:

Determined procedures team functions including:, troubleshooting, documentation, contingency planning, etc.
Troubleshot a wide variety of network, server, and desktop computer issues.
Promoted from Contractor to Technician to Lead to Supervisor.
Built solid teams by promoting direct reports’ understanding of their role in the larger company, encouraging career-improvement, and making sure that morale was foremost amongst their goals.

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Technology Manager Resume

Seattle, WashingtoN

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