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Software Backend Support Resume

4.00/5 (Submit Your Rating)

Dallas, TX

SUMMARY:

  • 800+ hours, Perserverance at 50 hours a week for 15 weeks, plus hours put in at home, to more formally learn various languages, including SQL, Java, Ruby, AWS, Jango, Python and the various web develpoment languages.
  • Built and maintained a fully functioning and live SQL database for a small local shop for 6 weeks.
  • Fully functioning web store that attached itself to the SQL database of the local Business, allowing customers to see, in real time, what items where in stock and estimated times of arrival.

TECHNICAL SKILLS:

HTML

CSS

Javascript

JQuery

Ruby

Java

Linux Admin

SQL

Python

Jango

Rails

Git / GitHub

Agile / Scrum

MS Dynamics CRM

SalesForce platform

Wordpress CMS

Excel, advanced skills

FullStory

Twillio

Docusign

Dbeaver

IBM10

WORK HISTORY:

Confidential, Dallas, TX

Software Backend Support

Responsibilities:

  • Bartending at local neighborhood bar in Downtown Dallas, serving and creating relationships with regulars, running the books and general admin work 5 days a week.
  • Had the opportunity to meet some really great people including those on city council and even the mayor of Dallas on multiple occasions.

Confidential, Dallas, TX

Software backend support

Responsibilities:

  • Running lead on researching back technologies including SQL, PHP and, RPG.
  • Finding immediate solutions to technical problems on the front end and backend for customers in store.

Confidential, Dallas, TX

Software backend/front end consultant

Responsibilities:

  • Attending meet and greets around Dallas looking at contract work for small companies around the Confidential,
  • Handled web page dev and back end data base builds for short contracts 3 to 6 months over the course of the year.

Confidential, Frisco, TX

DESKTOP SPECIALIST

Responsibilities:

  • Provided technical support for customers on a level 2 basis which requires remoting into customers sytems, server maintence request, reviewing and, if possible, fixing coding issues with the SQL database.
  • Accompanied a 6 man team that handled 5 customers each and where required to try everthing humanly possible before escalting to tier 3 support.

Confidential, Frisco, TX

IT Support

Responsibilities:

  • Front end task(s) include password resets.
  • Relating to the customers troubleshooting needs.
  • Satisfactory rating of 92% for resolutions.
  • Handle call volume of 110 calls per business day.

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