SUMMARY:

• Well - versed in all versions of Citrix technologies, XP 2.0 to Xendesktop 7.X, deployed in hospital/healthcare environments.
• Implemented and supported Citrix to deliver all major EMR applications including Cerner, Eclipsys, Meditech and Epic.
• Installed, configured and published a wide range of ancillary medical applications on Citrix.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Support Xenapp 6.5 to XD 7.8 migration for Cigna.
• Supported Cigna’s Nurses and Providers wif issues related to Epic and AllScripts application issues.
• Created VDI template using VMWare ESX 5.5
• Serve as escalation point if/when issues are identified by Cigna’s Helpdesk and local IT.
• Support Cigna’s Xenapp 6.5 and Xendesktop users.
• Upgrade Netscaler pairs from 10.5 to 11.1
• Architect new Xendesktop 7.1 on windows 2012 servers to replace current PS 4.5 farm for Nevada Energy, a subsidiary of Berkshire Hathaway Energy.
• Migrate and publish applications from legacy Citrix farm to newly built farms.
• Design Active/Active GSLB on Netscaler 10x for Centura Medical’s data centers
• Design and migrate Storefront architecture from Juniper VPN SSL to F5 Load balancer.
• Assist VDI deployment at Hanover Regional Medical Center in Wilmington, NC.
• Help Surgical Center Affiliates in Austin, TX set up a Proof of Concept VDI deployment.
• Build/deploy desktop images for sites.
• Work alongside application team(s), as needed, to ensure images have the appropriate applications.
• Publish and support App-V packages.
• Ensure site environment is ready to transition to UAT.
• User Acceptance Testing & Issue Resolution.
• Serve as escalation point if/when issues are identified by site users during UAT.
• If application issues are identified, triage to application teams; work wif application teams, as necessary, to ensure issues are resolved.
• Go-Live Support-Serve as escalation point when Go-Live Support teams are unable to resolve issues.
• Provided VDI Subject Matter Expertise to John Deere Information Services when JD converted from VMWare View to Xendesktop 7.5.
• Migrated PVS farm from 6.2 to 7.6 and reverse-imaged all Dev and Prod vDisks to upgrade target device software from 6.2 to 7.6
• Migrated WI 5.4 to Storefront 2.6 and tan 3.0 for US, India Europe and South Americas.
• Upgraded Netscalers MPX 8000 HA pair from 10.1 to 10.5 For US, India, Europe and South Americas.
• Published and supported AppV applications on XenApp 6.5.
• Provide level 3 On-call support for after hours and weekends.
• Migrated apps from PS 4.5 farm to 6.5

Confidential - Kansas City, MO

Lead Citrix Consultant.

Responsibilities:

• Assessed existing environment and made recommendation to accommodate Cerner deployment.
• Designed and built new citrix environments using Xenapp 6.5 for Cerner’s external clients.
• Implemented new VDI, using Xendesktop 7.0, solution for Ventura County Medical Center from ground up.
• Built Citrix solutions for Cerner’s Federal clients including Fort Belvoir Community Hospital and Walter Reed National Military Medical Center and work wif local IT to make sure Cerner apps and Citrix farms are STIG and DIACAP compliant.
• Helped Catholic Health Initiatives, a Cerner client, build out hundred of XA 6.0 server for their existing farm.
• Configured Netscaler as load balancer for Orange County Health Care Agency, Shriner Children hospital FL.
• Integrated Citrix Web Interface 5.4 wif client existing web portal using Web Interface SDK
• Built new Citrix Xendesktop 7.0 and Storefront for Cerner’s international Client such as Medicarsur Mexico, Albert Einstein Hospital Brazil and Center for Addiction and Mental Health Canada.
• Performed Citrix health assessment for numerous clients to make sure their citrix farm was built in accordance wif Cerner best practice.
• Installed Millennium 2012 code for Citrix and front-end Code Warehouse.

Confidential -Cincinnati OH

Sr Citrix Consultant

Responsibilities:

• Part of a large team of Citrix Engineers supporting 7 hospitals and 4 Citrix farms from XPe 2.0 to PS 5.0 running various medical applications.
• Participated in 24/7 on-call for Intel/Citrix team.
• Acted as 3rd level support for daily issues dat are escalated from other team members.

Confidential

Sr Systems Engineer

Responsibilities:

• Part of the new IT dept during the Tenet/Dell Perot transition to USC University Hospital.
• Part of technical team during the merger of USC’s Keck School of Medicine and University hospital to form USC Health Science Campus.
• Worked diligently wif USC’s corporate IT to resolve differences between main campus’s open network policies and HIPAA requirement to secure PHI.
• Installed and configured Netscaler VPX to replace Juniper VPN/SSL.
• Architected new Citrix farm to replace legacy Presentation 3 server.
• Installed and published OTTR for USC Transplant Institute.
• Publish XLTek for Neurologist to respond to critical patient needs remotely.
• Installed and published 340B Pharmacy application which enables Pharmacy dept to order drugs TEMPeffectively thus saves USC University Hospital over 2 millions/year.
• Installed and published over 30 clinical and financial applications.
• Created WI service site to support Mobile devices for physicians. This enable remote access for all mobile platforms, iPhone, iPad, Android ECT.

Confidential, Orange, CA

Programmer Analyst III / Citrix Engineer

Responsibilities:

• Participated in monitoring and administering 340 Wintel servers (Active Directory and Applications)
• Administered 40 plus Citrix 4.5 servers and 3000 users.
• Published and support EMR applications me.e. Eclipsys Sunrise SCM, ExitCare, Biologic and GE PACS.
• Evaluated and planned for remote Server deployment using Acronis True Image
• Implemented Citrix Edge Sight for Citrix Presentation Server 4.5 Platinum edition.
• Managed Windows 2003 Active Directory and Group Policy
• Participated in Server Team on-call rotation supporting Exchange and other Server related problems.
• Set up and maintain Citrix servers OU along wif GPOs to lock down desktops and applications.
• Built and maintained 22 Citrix 4.5 XenApp Servers using VMware and Citrix Provisioning Services.
• Implemented and supported Citrix Access Gateway Enterprise
• Migrated applications from Terminal Server to Citrix 4.0/4.5 environment
• Participated in design and implementation of new Citrix farms.
• Participated in roll out of Eclipsys Sunrise Clinical Manager for new hospital.
• Provided after hours support for physicians and staffs.
• Published and maintained applications used by hospital employees.

Confidential, Newport Beach, CA

LAN Engineer

Responsibilities:

• Responsible for 2 Citrix farms consisting of 45 servers, one Metaframe XPe and one Presentation Server 4.0.
• Migrated one Citrix farm from XPe to Presentation Server 4.0.
• Provided day to day support and administration for 3000 plus Citrix users.
• Published and maintain 200 plus EMR, clinical and administrative applications such as Eclipsys Sunrise SCM XA, Meditech, ExitCare, Magview, Chartmaxx, Affinity GUI, Biologic, Cascade, Neodata, Nihon Koden OBlink, TraceMastervue, GE PACS, Xcelera, and Heartlab etc.
• Maintained and updated windows security patch as required.
• Provided after hours support to physicians connecting remotely from home via Citrix.
• Upgraded CSG servers from 2.0 to 4.6.
• Set up and maintain OU and GPOs to secure remote desktops.
• Use GPOs to secure patient data.
• Set up Enterprise print server using MS clustering technology.
• Use scripts to set up Outlook for individual Citrix Desktop.
• Worked wif vendor to deploy Netscaler.

Confidential, Orange, CA

Citrix Support Engineer

Responsibilities:

• On site at the data center at St. Joseph’s Health System supporting 16 Catholic Hospital across CA
• Implemented roll out of Citrix Metaframe XPe servers
• Provided post-implementation support for new Citrix users.
• Published and supported EMR application Meditech to 11,000 users
• Provided day-to-day administration of Citrix servers and users.
• Provided technical assistance to field technicians on Citrix related issues.
• Troubleshoot Citrix Metaframe XP and Windows 2000 server problems.
• Build Wyse packages using Rapport to deploy Wyse terminals.
• Worked wif other teams, me.e. Network and Novell, to diagnose problems related to Citrix.

Confidential, Santa Ana, CA

Sr. Network Engineer

Responsibilities:

• On site at the data center for The Orange County Healthcare Agency
• Supported the Agency’s Data Center, which TEMPhas ten racks and forty Compaq Servers running Windows NT 4.0 and 2000 advanced servers.
• Install and configure Citrix server farm for Enterprise Implementation and HIPAA Compliant applications

Confidential, Irvine, CA

System Administrator

Responsibilities:

• Set up a corporate network infrastructure running on twenty Compaq and Dell Servers and Windows NT 4.0 and W2K. Coordinate and support two T1 connections.
• Implemented a QA network to simulate production network.
• Supported and administered a fully redundant production network consisting of PIX firewalls, local directors, for load balancing, and ten NT Servers.
• Implemented backup server using VERITAS Backup Exec to back up critical servers.

Confidential

Network Operation Specialist

Responsibilities:

• Acted as the first point of support contact for Mitsubishi and its customers’ LAN, WAN problems.
• Worked on a day-to-day basis wif local and international carriers such as MCI and AT&T to troubleshoot domestic and international frame relay circuit issues.

Confidential, Irvine, CA

Configuration Engineer

Responsibilities:

• In charge of a $26 million per year pre-sale of computer equipment including network design, hardware configuration, software loading, rigorous burn-in and testing of Windows NT servers, MS- Exchange servers, Windows 95 workstations, MS-Office suit as well as other Microsoft applications.