We provide IT Staff Augmentation Services!

Help Desk Representative Resume

5.00/5 (Submit Your Rating)
Hire Now

SUMMARY:

Highly motivated, adaptable, organized detailed and fast learning individual. 240+ hours of hands on IT training with software, hardware, operating systems, networking, and mobile devices. A strong passion for technology. Excellent telephone manners and customer service skill developed through years of experience working in healthcare environments. Exceptional at multitaskinmg, while working in a deadline oriented atmosphere.

WORK EXPERIENCE:

Confidential

Help Desk Representative

Responsibilities:

  • Administrated and supported cloud based applications including Office365, Microsoft Azure, Dropbox, Sophos
  • Installed and supported Cat6 based network
  • Supported clients through Zendesk ticketing system by phone, chat and email.

Confidential

Technical Support Representative

Responsibilities:

  • Resolved issues for Spectrum Phone and internet customers
  • Assisted with email, phone and internet issues.

Confidential

Assistant LiHeap Grant Coordinator

Responsibilities:

  • Developed strong relationships with clients while assisting with Federal Grant Distribution.
  • Met timelines for processing online applications for Federal Assistance.
  • Organized File system to keep current for adherence to strict Federal guidelines.

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship