Customer Service Representative Resume Chattanooga, TN - Hire IT People

SUMMARY:

Experienced customer service representative
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments.
Superior computer skills and telephone etiquette.
Skilled Customer Service Representative that is committed to addressing customer concerns with speed, accuracy and professionalism.
I am a hardworking, organized, extremely positive, responsible, and dedicated individual.
In addition, I can maintain focus on the most important of tasks while completing others, making me a great multi - tasker.
Not to mention I am always punctual, as I strive to maintain dependability.
Strong organizational skills Active Listening
Sharp problem solver Courteous demeanour
Energetic and Positive Attitude Microsoft Office
Emails Customer Service
Creative problem-solving Proofreading
Internet research Creative thinking
Team player Telephone etiquette
Dedication Deadline oriented

SKILL:

Typing, Customer Service, Team work, Photography, Internet Research, Microsoft Office (Excel, Power Point, Word)

WORK EXPERIENCE:

Customer Service Representative

Confidential, Chattanooga, TN

Responsibilities:

Tech Support

Confidential, North Lauderdale, FL

Responsibilities:

Assisted students and teachers with content and functionality issues with their McGraw Hill online based products.
Maintained friendly and speedy communications with instructors and students.

Skills Used:Typing 40 wpm. Used knowledge of office word, excel, PowerPoint, and outlook.

Confidential, TN

Shift Manager

Responsibilities:

Confidential, Boca Raton, FL

Motorola Customer Service Representative

Responsibilities:

Started with answering calls and troubleshooting the customer's issues with their android devices, then I moved to a new position in the same account where I now answer calls, send emails, and mail letters to customers.
When answering the phones I am a supervisor and act upon the necessary situation to best help the customer.
I work with difficult customers and turn their experience from bad to wonderful.
I collect customer feedback and process changes to exceed customer satisfaction goals.
Make reasonable procedure exceptions to accommodate unusual customer requests.
Provide accurate and appropriate information in response to customer inquiries.
Demonstrate mastery of customer service call script within specified time frames.
Address customer service inquiries in a timely and accurate fashion.
Maintain up-to-date records at all times.
Develop effective relationships with all call center departments through clear communication.
Build customer loyalty by placing follow-up calls for customers who report product issues.
Work with upper management to ensure appropriate changes were made to improve customer satisfaction.
Formulate and enforce Service Center policies, procedures and quality assurance measures.

Confidential, Soddy-Daisy, TN

Crew

Responsibilities:

Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management. Served orders to customers at windows, counters and tables.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Accurately measured ingredients required for specific food items.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.