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Call Center Representative/major Incident Manager Resume

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Providence, RI

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TECHNICAL SKILLS

  • Excel
  • Access
  • Outlook
  • Word
  • IC Desktop
  • Cisco Soft phone
  • ACD
  • Sales force
  • SharePoint
  • SAP and noledge of multi - line phones
  • Filing/Medical Records

PROFESSIONAL EXPERIENCE

Confidential, Providence, RI

Call Center Representative/Major Incident Manager

Responsibilities:

  • Troubleshoot technical issues for lottery equipment and escalated tickets if necessary
  • Handle Casino Systems and Gaming Operation calls worldwide
  • Manage Major Incidents, along with informing executives on resolution updates

Confidential, Wrentham, MA

Stock/Sales Associate

Responsibilities:

  • Stocking and remerchandising the Floor
  • Customer Service and Up selling products

Confidential, Cumberland, RI

Externship for Medical Assistant

Responsibilities:

  • Data Filing and organization
  • Answering phones, office maintenance, and filing
  • Escorting Patients to rooms and to the waiting area

Confidential, Seekonk, MA

Server/Cashier/Bus Person

Responsibilities:

  • Serving and cashing out customers, Maintaining and cleaning restaurant
  • Providing customer service with confidence and exceptional communication in a fast-paced environment

Confidential, Somerset, MA

Cashier/Server

Responsibilities:

  • Serving customers and providing customer service
  • Maintaining and cleaning the restaurant

Confidential, Warwick, RI

Receptionist

Responsibilities:

  • Escorting Patients to rooms and to the waiting area
  • Occasional treatment application
  • Answering phones, filing, and office maintenance

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