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It Support Specialist Resume

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Cincinnati, OH

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TECHNICAL SKILLS

  • Epic CarePATH Hyperspace / Text noledge
  • Epic CarePATH Security Knowledge
  • Windows XP, Vista, 7 and 10 Troubleshooting
  • Detailed Outlook/Word/Excel Troubleshooting
  • Anti - Virus Software (McAfee/Symantec)
  • Network Printer
  • OS Rollout / Install and Update
  • Minimal ITIL experience
  • GoTo Meeting/ GoTo Webinar/ GoTo Training
  • Assemble and repair hardware for desktops and laptops
  • Basic network printer repair
  • Basic cell phone repair
  • Network connectivity issues
  • Active Directory and Exchange issues
  • Basic router and switch repair/firmware troubleshooting

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

IT Support Specialist

Responsibilities:

  • Administrator for Confidential Support Application
  • Provided level 1,2,3 support for 100+ Franchisees
  • Developed inter-departmental relationship between Operations team and Technology team
  • Mac & PC Hardware / Printer support
  • Email support / Google groups setup
  • Developed Confidential Knowledge Base system for 100+ locations

Confidential - Cincinnati, OH

Desktop Support Specialist me

Responsibilities:

  • Assembled computers for new hires
  • Installed software and imaging onto devices
  • Managed ticket dispatch using TrackIT
  • Worked mainly wif Windows 7/10

Confidential - Cincinnati, OH

Epic CarePATH Application Coordinator/Service Desk Analyst & Moderator

Responsibilities:

  • Experienced in Epic CarePATH Radiant & Security
  • Epic Security - developed EMP /SER accounts in Text & Hyperspace
  • Built and audited EMP/SERs through Epic Text
  • Supported Windows 7, XP, and Mac
  • Resolved issues wif Active Directory and Exchange
  • Monitored and resolved tickets using the Service-Now system
  • Provided troubleshooting through remote software for 1st level issues
  • Worked wif Epic, HBO/Star, PHS, and other clinical applications for access
  • Supported Citrix plug-ins and receivers
  • Ensured ITIL best practices in a Customer Service / Service Desk setting
  • Supported Lotus Notes

Confidential

Contract Technician

Responsibilities:

  • Supported Windows 7 and XP as well as Outlook
  • Provided over the phone technical support
  • Resolved issues using remote software
  • Setup and repaired iPhones and Blackberry devices
  • Resolved tickets for Webstar and Service-Now
  • Installed and setup software for network printers and network devices
  • Assembled and repaired hardware for desktops and laptops
  • Repaired basic network printer issues

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