IT Specialist Resume

SUMMARY:

Experience supporting users of Confidential
Experience providing IT support in in Child Welfare environment.
Experience providing implementation support services for new application builds in a child welfare environment.
Experience providing on - site user support for a large scale (15k + users) distributed application
Experience in change management planning and implementing change
Experience in providing user training or technical assistance in a child welfare environment.

PROFESSIONAL EXPERIENCE:

Confidential

IT Specialist

Responsibilities:

Provide CONNECTIONS user support via in - person, email and telephone provide direct, on-site instruction to individual users and small groups provide instruction on newly released functionality deliver presentations to line staff conduct business process review monitor compliance with data entry requirements develop remedial steps to increase data entry compliance review training materials provide technical assistance with data warehouse

Confidential, New York, NY

IT Specialist

Responsibilities:

Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.