Customer Care Specialist Resume St. Petersburg, FL - Hire IT People

PROFESSIONAL SUMMARY:

Dedicated business professional with 15 years of progressive customer service experience and proven success in client need assessment and rapid resolution. Impeccable work ethic highlighted by an unsurpassed commitment to customer satisfaction and retention.

PROFESSIONAL EXPERIENCE:

Confidential, St. Petersburg, FL

Customer Care Specialist

Responsibilities:

Scheduled in home health and well being assessments for members via telephone.
Designed nurses calendar template.
Processed well being member assessment cancellations.
Worked on an exclusive team that handled Hurricane Harvey and Irma health care needs.
Drove elite clientele.
Provided limousine service for weddings, anniversaries, Bat Mitzvahs, celebrations

Confidential, Chicago, IL

Director of Sales and Marketing

Responsibilities:

Solicited and negotiated corporate contracts for car service.
Visited corporate clients to collect and implement feedback into our service.
Provided chauffeured car service to our VIP clients.

Confidential, Chicago, IL

Customer Care Specialist

Responsibilities:

Responsible for providing exceptional and personal service to elite high - mileage executive clientele including million mile clients, celebrities, government officials, and dignitaries.
Interfaced with clients to assess needs and rapidly provided effective solutions to increase satisfaction and retention; actively researched and resolved customer complaints.
Oversaw travel arrangements including rescheduling or special requests of executive travelers.

Confidential, Sterling, VA

Elite Desk

Responsibilities:

International Check In.
Provided personal service to high revenue passengers.
Assisted Elite clients with all travel needs including itinerary changes, seat assignments, upgrades, and purchasing tickets.
Escorted celebrities, politicians, air marshals, FBI agents, and special needs passengers.

Confidential, Sterling, VA

Supervisor

Responsibilities:

Supported a Team of 60 agents.
Monitored team members calls and statistics, provided feedback and coaching
Designed sales labs and soft skills labs.
Incorporated monthly incentives to promote improved productivity.
Implemented potluck monthly meetings. Arranged all celebrations. Assisted Office Manager when requested.

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Customer Care Specialist Resume

St Petersburg, FL

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