Analyst I Resume

TECHNICAL SKILLS

Adobe: Adobe Photoshop CS6, Adobe Illustrator CS6, Adobe Dreamweaver CS6, Adobe InDesign CS6, and Adobe Premiere Professional.

Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Skype for Business, Microsoft Outlook, and OneDrive.

Apple: Mac OS, iPhone, and iPad.

Windows: Windows 7 Professional and Enterprise, Windows XP, Windows 8, Windows 10 .

Web Design: HTML coding.

Information Technology: Install VoIP, Wireless Setup, Email setup, Add/Remove printer, Installing and configuring operating systems.

Other: Office 365 Admin

Browser: Internet Explorer, Safari, Chrome, and Firefox.

Phones: Android, iOS

VPN: Cisco Anyconnect, Pulse Secure

PROFESSIONAL EXPERIENCE

Confidential

Analyst I

Responsibilities:

Worked in a call center in activities of answering phone calls and handling tickets.
Worked in Active Directory, SCCM, VMware, and LanDesk programs
Helped customers with their Adobe products, operating system, Office products.
Assisted users with installing and removing BES services for encrypted email on Android and IOS phones.
Added and removed users/Computers from groups and Organizational Units for security and application access in Active Directory. Reset Passwords, Unlocked accounts, and disabled users in time constrained situations.
Used remote tools to install a variety of client applications used for CAD and Database work.
Worked extensively in supporting IE, Chrome, and Firefox.
Rebuilt user profiles in Outlook and assisted with setting up PST files.
Assisted users with getting connected to the network remotely be using VPN and Citrix.

Confidential

Support Specialist

Responsibilities:

Worked in a Help Desk in activities of answering phone calls and going to offices of the customers.
Installed and configured Apple computers with various operating systems and applications.
Created accounts for new hires and terminated accounts.
Installed and configured laptops with Windows 7 Professional or Windows Enterprise.
Helped customers with their Adobe products, operating system, Office products.

Confidential

Network Operations Center Technician Level

Responsibilities:

Worked in a Help Desk in activities of answering phone calls and creating tickets.
Monitored servers in data centers for any problems, checked the temperature, humidity, and power feeds in data centers.
Created accounts for new hires and terminated accounts.
Worked on tickets for drive space using Spacemonger and DriveTidy to clean up space on the server.
Installed and configured laptops with Windows 7 Professional or Windows Enterprise.
Helped customers with their Office 365 for syncing OneDrive to their laptop, created mailboxes in the Exchange Admin Center, and installing Office on their laptop through Office 365.

Confidential

Student Assistant

Responsibilities:

Worked in Help Desk as a Student Assistant in activities of answering phone calls and tickets.
Performed light maintenance on the copiers and printers.
Facilitated in opening and closing computer lab and assisted students.