PROFESSIONAL PROFILE:

I have been working in the IT field for some time. My skills and expertise are as asset management, desktop support analyst, and network technician. My ability rises beyond expectation and performs well in any situation. My strengths are knowledge and skillsets to work well with others.

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support Analyst

Responsibilities:

• HP desktop support ticketing system Service Manager
• PC imaging desktop & laptop.
• Installation and setting Oracle virtual VM.
• Configure Back office with devices COM ports, signature device, WYSE machine, printers, and cash drawer.
• Installation Cisco, Aruba switches and Controllers.
• Remote support applications Dameware & SNIT.
• Desktop management application service manager.
• Manage and support network LAN rack, CISCO & Aruba switches and controller routers
• Setup POS stations & services APC, NRC machine
• Installation and configuring wireless devices WAP, Cradlepoint, MIHUB, and NSC
• Back - up, Restore, Repair, and Installation application for end user.
• Installation, Setup APC power battery, Aruba, and CISCO switches and routers.

Confidential

Migration/desktop support tech

Responsibilities:

• PC Refresh, Imaging desktop, laptop, and Workstation.
• Installation software’s, and configure devices, mapping drive, and printers.
• Response to tickets, calls, IMs, and/or e-mails regarding desktop problems.
• Upgrading, Diagnosing, Maintaining, and Repairing PCs
• Data backup and restored.
• Add and Remove devices to AD
• Configure CAD and Engineering related software’s
• Deployment, collection, and disposal of assets.
• Dell Laptops, Desktops & Tablets break fix.
• Traveling site to site support long commute.

Confidential

IT field Operations

Responsibilities:

• Migration, Asset Refresh, and Systems upgrade.
• Installations, Configures, Setup PCs, laptops, and printers Dell, HP, and Ricoh.
• Desktop support role for corporate end users PCs and laptops.
• Active Directory, Adding, moving, and giving permissions to users and computers.
• Imaging and install Windows 7, Office 2013, Java, and Adobe software’s.

Confidential, Houston, TX

Workspace Technician

Responsibilities:

• Install, upgrade and setup PCs.
• Break/Fix, day to day support, Backup, restore, troubleshoot, and reimage.
• Inventory computer equipment laptops, desktops, and workstations.
• Coordinate Asset Refresh team for deployment.
• Tracked and disposed surplus computers according with appropriate guidelines.
• Procurement office processing incoming equipment
• Imaging laptops, desktops, and workstations for deployment.
• Assist Project Management leaders on multi-projects.
• Compiled weekly report on migrations.
• Inventory tracking, procurement, licensing and scheduling of deployments.

Confidential, Houston, TX

Getronics Migration Tech

Responsibilities:

• Migration HP Desktops and Laptops from the old asset to Windows 2000.
• Installed and Configure software applications for Shell standard environment.
• Support HP Desktops, Laptops and Printers.
• Work closely with asset management to keep track all of equipment.
• Help local desktop support team with the service center tickets.
• Configured Microsoft Office 2000, Outlook email exchange.

Confidential, Houston, TX

Desktop Support

Responsibilities:

• Migrate from Windows 2000 to Windows XP Professional.
• Installed and configured software applications for Confidential standard environment.
• Support Dell, HP, and Confidential laptops and PC workstations
• Work closely with asset management to keep track of equipment
• Configured Microsoft Office 2003, Outlook email exchange.

Confidential, Houston, TX

Desktop Support

Responsibilities:

• Support helpdesk by responding to issued tickets.
• Work closely with PC onsite team members.
• Responsible for configuring systems and installing software to Confidential standard.
• Support Dell PC laptops and high end workstations.
• Work closely with asset management team to track equipment.
• Identified lower price hardware sources.
• Help debug software issues for Visual C++ and assist programming Visual Studio C++.NET.
• Installed, configured, and troubleshooter Lotus Notes 5.5 and 6.5.

Confidential, Houston, TX

Desktop/Technical Support

Responsibilities:

• Rolled out Windows XP on Dell laptops.
• Performed systemchecks on all systems in the computer room.
• Performed desk-side troubleshooting and assist users with system and network problems.
• Performed incident or problem analysis, fixing desktop related problems.
• Performance indicators and job responsibilities required up-to-date knowledge with respect to services and support products and responsiveness towards customer and colleagues.
• Contributed to improvements in services.
• Installed, backed up, restored and configured laptops, POS, Confidential printers, and Dell workstations.

Confidential, Houston, TX

PC Technician

Responsibilities:

• Responsible on an as needed basis for computer maintenance and customer support.
• Evaluated equipment/software for potential adoption, developed bid specifications and solicited.
• Installed Dell workstations, LCD, Confidential ThinkPad, and HP printers
• Installed Windows XP/2000, Novell Client, and Office XP Professional software
• Network conversion from token ring to Ethernet, and monitored LANs, servers, hubs, switches and routers
• Installed and repaired POS, laser printers, E server, and Dell PowerEdge servers
• Configured and installed retail terminal stations. Ram VB script for Thompson Financial Services.

Confidential, Houston, TX

Refresh Project/Desktop Support

Responsibilities:

• Maintained, repaired, and upgraded PCs in a multi-site Windows 2003 NOS environment, including WINS, DNS, DHCP, Domain Controllers, Global Catalog Servers, Trust relationships, and Exchange 2003 servers
• Developed, implemented, and maintained systems for disaster prevention and recovery, and system backup and restore
• Worked directly with System Administrator to troubleshoot and diagnose common network problems
• Responsible for the documentation and written procedures for NOS implementation, configuration, and ongoing operation.
• Installed software (Novell client, Windows 2000 and XP)