System Administration Resume

SUMMARY

Highly motivated and noledgeable Information Technology seeking to contribute training and acquire skills within a System Administrator supporting role.
I work well independently, or in a group setting providing all facets of computer halp desk support such as troubleshooting, installations, and maintenance.
In - depth noledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support.
Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities.

TECHNICAL SKILLS

Network: LAN & VPN/Remote Connectivity, TCP/IP

Systems: Windows OS, Mac OS X, Linux, UNIX

Databases: Oracle 11g Administration, Xen App, Citrix, Demantra, Service Desk, HEAT

Languages: Visual Basic, SQL, PL/SQL

Hardware: Confidential, printers, routers, switches, TCP/IP, SCCM 2007, ETHERNET, DHCP, DNS, VPN

Software: Microsoft Office 365

PROFESSIONAL EXPERIENCE

System Administration

Confidential

Responsibilities:

Microsoft Exchange 2013
Windows Server2008
Managing multiple projects simultaneously
Maintained MS Exchange Server - Performed troubleshooting and provided resolutions for server problems.
Installed and configured secured environments, VPN Internet connectivity of virtualized server environment and clients.
Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, network operating center security, user account/permissions management and systems/software auditing.
Installed, configured Windows and Linux OS.

Confidential

PC/ Confidential Specialist

Responsibilities:

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals
Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users
Supervise complaint ticketing system and follow timely resolution of all work orders
Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software
Recommend and apply solutions, including on-site repair for remote users
Mac OS Support
Troubleshoot hardware and software configurations.