IT Production Support Analyst Resume NC - Hire IT People

SUMMARY

Provided L1/L2 support for prime brokerage applications (Unix and Window)
Responded to all user issues/queries within published timeframes
Monitored application logs and infrastructure capacity using ITRS Geneos
Monitored/managed jobs using Autosys
Created and updated support noledge on Confluence
Coordinated with DBA, development, deployment teams to perform weekend releases deployed into Unix and Window servers
Liaised with internal development teams to accurately report on users’ requests and incidents that require software changes

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, NC

IT Production Support Analyst

Responsibilities:

Provided L2 support for regulatory reporting applications (Unix and Windows)
Troubleshot data quality issues on AxiomSL and Ctrl - m job failures
Responded to all user issues/queries within published timeframes
Monitored, managed and scheduled jobs using Ctrl-m to ensure SLA adherence
Created and updated support noledge documents on SharePoint
Liaised with internal development teams to accurately report on incidents requiring software changes
Performed weekend support for releases, upgrades, and DR/BCP tests
Created PowerPoint presentations for monthly matrix
Reported on problems and incidents using Service Now
Debugged PL-SQL codes to resolve data quality issue
Ran ad-hoc reports and inserted/updated users’ info using SQL queries

Confidential, NY

Payroll Reporting Analyst (seasonal)

Responsibilities:

Communicated with end users to ensure that all requirements and criteria are fully understood
Ran payroll and headcount analytics reports for 50,000 US employees by creating simple to complex SQL queries involving self joins, correlated sub-queries in ReportSmith
Ensured the accuracy and relevancy of information in the report with Excel formulas (vlookup, match &index, advanced filter etc.)
Ensured the information is accurately reflected in ADP Enterprise
Restructured Excel worksheet information with Pivot Table based on users’ preferences
Wrote VBA scripts to speed processes and maximize accuracy of creating and reviewing reports

Confidential, NY

Application Support Analyst Trainee

Responsibilities:

Created complex SQL queries to extract data for reporting
Used shell scripting to create a safer command that persists deleted files to a recycle bin
Used sorting, filtering and data manipulation functions of Excel to perform an extensive data cleanse and produced reports using Pivot Tables and Pivot Charts