SUMMARY

• Dedicated, hardworking and skilled IT Engineer with great customer service and project management experience. Always willing to go above and beyond to fulfill the needs of customers and the company.
• Passionate team player who adapts to diverse and unfamiliar environments to learn new processes and procedures quickly. Interested in growing as a professional and adding value to a company’s IT team.

TECHNICAL SKILLS

• Windows Vista, 7 and 8
• Great Collaborator
• VMware Vsphere/Hyper V Administration
• Windows Server 2008/2012R2
• Active Directory
• File server management
• DNS Server
• Delivering High Quality Service
• Imaging and Configuring Windows Systems
• Microsoft Office 2003/2007/2010/201, 2016
• Application installation/Support
• Troubleshooting Network
• Access/infrastructure Problems
• Exchange Administration 2007, 2010, 2013, 2016
• Office 365 Microsoft Azure
• Sharepoint
• One Drive for business
• Skype for Business
• Cloud infrastructure development and management
• Powershell scripting

PROFESSIONAL EXPERIENCE

Confidential, Lombard Illinois

Lead Office 365 Engineer

Responsibilities:

• Domain setup
• Configuring connectors for hybrid environment
• User mailbox, distribution group and shared mailbox creation
• Shared mailbox and user mailbox permissions
• Online archiving
• Retention policies
• Click to run installs from portal and setup for monthly or semi - annual update channels
• EDiscovery
• Sharepoint Online site collection creation and user access
• OneDrive user access
• Yammer user access
• Configuring Azure web and native app configuration
• App registration in Azure AD
• Configure SSO
• Reply URLS and graph API's
• Configuring Azure
• Configure Azure AD connect on prem for hybrid environment
• Password writeback. Azure AD premium licensing
• Azure AD B2B for external access to Office 365 environment
• Granting role based access control based or user role
• Implementing Security - Office 365 Security and compliance and Azure
• MFA - Multi factor authentication
• Default Spam filter configuration for phishing spam and bulk action
• EOP - Spam filtering
• Advanced threat protection spoof intelligence and safe links for malicious url's
• Azure Information protection to encrypt and protect documents and email
• Azure AD ID protection
• Azure Security center (Risky sign-ins and user flagged for risk)
• Intune configuration for mobile devices management and compliance policies
• SPOL Sharing and domain allow
• OneDrive sharing and domain allow
• Message trace for identifying mailflow
• Audit logs to identify account activity
• Adding/removing senders or domains from allow or deny list

Confidential, Chicago IL

Cloud Consultant Architect

Responsibilities:

• Design and secure Azure AD using Azure AD ID protection and Azure information protection(Rights management)
• Implementation and configuration of O365 environment
• Office 365 email migrations. On-prem to office 365, Office 365 to Office 365 using Skykick
• Implementing hybrid environments with Azure AD connect, site to site, point to site and express route
• Project manager on for pre-sales and project lifecycle
• Assist with email and infrastructure migrations to Azure
• Azure architect (build SAAS, PAAS. IAAS platforms)
• Disaster Recovery and High availability using Site recovery, availability sets, Azure backup(VM and file folder level), traffic manager and load balancer
• Configuring standard or premium storage accounts
• Sharepoint deployment and management
• Sharepoint Quickstarts
• Creating document libraries
• Setting permissions with the Sharepoint site
• Plan/Scope infrastructure deployments
• Helpdesk support
• Create documentation for client’s infrastructure

Confidential, Rosemont IL

IT Service Center Analyst

Responsibilities:

• Support of O365 environment
• Creation, modification, and deletion of accounts within Azure AD.
• Receive and accurately record details of problems reported to the ITSC to include status and resolutions to problems.
• Successfully troubleshoot, diagnose and resolve Tier 1 & Tier 2 service and support issues.
• Provide accurate Tier 1 & Tier 2 services and support metric reporting (me.e. call tracking) as required.
• Manage execution of assigned tasks against detailed project plans that facilitate the timely completion of infrastructure objectives and deliverables.
• Create and maintain production support documentation including technical support documents and end user instructions.
• As a team member, discuss with team to evaluate and maintain assigned policies and procedures to keep them current and efficient, and present to supervisor.
• Provide 1st/2nd level support in the areas of Citrix, JDE EnterpriseOne, PC software applications, desktop/laptop hardware, mobile devices, and networking. Maintain skill level sufficient to provide such support.
• Respond to error messages by resolving issue or escalating to appropriate support personnel.

Confidential, Chicago, IL

Application Analyst

Responsibilities:

• Support of Hybrid O365/ Exchange 2010 environment
• User creation; modification of accounts; file server management; creating new file shares; security permissions within hybrid cloud environment
• Establishes system controls by developing framework for controls and levels of access; recommending improvements.
• Maintains access by providing information, resources, and technical support.
• Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.
• Establishes computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements.
• Develops security awareness by providing orientation, educational programs, and on-going communication.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed.

Confidential, Chicago, IL

System Administrator

Responsibilities:

• Support over 100 day to day end-users with Tier 1 related issues and performed over 100 hardware installations.
• Perform up to 25 basic network connectivity and application installs daily.
• Built and deployed over 100 desktops and laptops upon request of end-users.
• Configure and troubleshoot up to 50 software and hardware based problems daily.
• Send daily emails/updates to all end-users concerning requests.
• Performed over 100 hardware installations.
• Identify and organize tickets according to priority.

Confidential, Chicago, IL

System Administrator

Responsibilities:

• Support of O365 environment
• Creation, modification, and deletion of accounts
• Analyzed system logs and identified potential issues with computer systems.
• Performed routine audits of systems and software.
• Performed backups and system performance tuning.
• Configured and maintained VoIP phone systems (Free PBX, Star2Star, Avaya IP Office).
• Applied operating system updates, patches, and configuration changes.
• Installed and configured new hardware and software.
• Added, removed, or updated user account information, resetting passwords, etc.
• Responsible for documenting the configuration of the system.
• Email migration project from Exchange 2007 to Sherweb.
• Responsible for the migration from Server 2003 to datacenter using 2X.
• Manage company and client network infrastructure. (Gateways, Firewalls(Sonicwall, Cisco ASA), Netgear and juniper switches, access points and file storage

Confidential, Chicago, IL

Data Center Analyst

Responsibilities:

• Responsible for the daily maintenance and observation of servers.
• Completed daily backup on servers.
• Ran specific reports and queries.
• Used remote applications such as PC Anywhere and TeamViewer to access servers.
• Networked systems management strategy and architecture development.
• Used remote applications such as Log Me In and TeamViewer to manage servers remotely.
• Created tickets and resolved issues within a timely matter using Microsoft CRM.
• Used Join.Me as an alternative to remote into users’ devices such as desktops and laptops.
• Responsible for server consolidation, workstation management and software distribution.

Confidential, Chicago, IL

Desktop Technician

Responsibilities:

• Used Ghost software to re-install operating system with default programs through LAN or by external hard drive.
• Responsible for the deployment of workstations and replacing old or outdated workstations.
• Assisting users with a variety of troubleshooting issues such as failed hardware or software installs, network issues and application issues.
• Responsible for setting up Local Area Networks and Wireless Local Area Networks.
• Used Active Directory to install programs/devices, downloaded drivers and updated anti-virus.