Regional Support Engineer Resume

SUMMARY

A seasoned professional wif a broad range of experience administrating and design IT infrastructure, wif a focus on network & systems performance. Actively involved in education and growing wifin the Information Technology community. Strong grasp of Microsoft technologies and a very good understanding of networking, SAN concepts and security. Works closely wif corporate management to help implement policy and procedures to streamline the IT environment.Technical Summary
Mobile Devices Android 4.0 - 7.1, Apple ISO 8x, 9x, 10x Office 365, 2007, 2010, 2016, Windows Windows 07, Windows 08, Windows10, Windows Server 2008, 2012, 2016, Exchange 2010, 2013, 2016, SQL Server 2008, 2012, 2016 Citrix XenApp 6.0, 7.0 VMware Vcenter, Disaster Recovery, Backup, AWS, VOIP, IT Operations
Manage and maintain multiple server 2008, 2012, 2016 environments including Active Directory, DHCP, DNS, Exchange IIS, Storage, SQL, and Microsoft Azure services. AWS
Perform routine monthly Server and PC maintenance. Review of applications, security, system logs, patch management, test and verify backups.
Configure, deploy, Maintain, update mobile devices including Android and Apple
Configure and Deploy firewalls, routers, switches and Wi-Fi access points.
Troubleshooting of PC’s and Server

PROFESSIONAL EXPERIENCE

Confidential

Regional Support Engineer

Responsibilities:

Ensuring all company and customer information is protected and kept in a confidential manner.
Application support - permissions, migrations, updates, upgrades
Provide support for multiple location entities
Mobility support of application and connectivity including Apple IOS, Android, Microsoft and Blackberry
Manage and maintain multiple server 2008, 2012, 2016 environments including Active Directory, DHCP, DNS, Exchange, IIS, Storage, SQL
Proactive monitoring and regular maintenance to ensure maximum performance and up time.
Support for employee remote connectivity such as Citrix remote access OWA and VPN

Confidential Encinitas, CA

SYSTEMS ADMINISTRATOR/FIELD SUPPORT ADMINISTRATOR

Responsibilities:

Maintain Windows Servers and desktop clients by providing all levels of support.
Expanded the corporate use of XenApp 6 environment for remote users by 20%.
Provided generalized technical support for all me.T. related projects including planning, implementation and ongoing administration.
Microsoft Office Application and Software support
Maintained two high availability VMware server farms.
Managed correlated access control for network resources by maintaining user accounts, security group access, and GPO.
Key member of storage team including plan and maintain NAS and SAN storage devices.
Provided all members of corporate staff second level user support.
Troubleshooting PDA’s, Tablets, Smartphones
Manage data backups wif Symantec Backup Exec and Microsoft NT backup

Confidential, San Diego, CA

NETWORK & SYSTEMS ADMINISTRATOR

Responsibilities:

Managed and maintained several high profile projects wif a proven track record
Maintained Citrix presentation/XenApp server for 300 end users.
Assisted in managing a multi-national Windows Enterprise environment while increasing network performance, end user experience and corporate wide productivity.
Strong Active Directory skills including DNS, DHCP and Group Policy Management.
Key team member dat managed VMware server environment.
Managed trouble ticket queues and assigned to team members
Managed corporate wide backup infrastructure, including setting policy, schedules, maintain after hour backup windows.
Managed all me.T requirements and implementations, for corporate expansions and manufacturing growth.
Streamlined application management, licensing, maintenance renewal, and updates.
Planned and deployed a corporate wide VOIP telephony and unified messaging system.
Managed me.T. help desk including supervising two level 1 support technicians.
24/7/365 On-Call responsibility supporting all IT related infrastructure and users

Confidential, Ramona, CA

GENERALIZED COMPUTER TECHNICIAN

Responsibilities:

Provided Computer Technician services for homes and small offices.
Setup home and small office wired and wireless networks.
Removed viruses and malware.
Setup user devices such as cell phones, digital camera, MP3 players and printers.
Trained users on safe and best practices.