SUMMARY

• 8+ years of experience in financial Level 2 production/application/Security support in Unix/Linux/Kali Linux Systems in a 24X7 mission critical environments working at major investment banks.
• Participate in technical issues with Production Incidents and comply with banks ITIL processes including change management, incident management and problem management policies, which includes, opening GCM, coordinate bridge calls with all parties to troubleshoot the ongoing incident, send business communication, perform root cause analysis and and follow up on post incident activities.
• Involved in monitor and investigate issues with production applications and evaluate and identify operating problems within production areas.
• Experience in complex application support, Testing, Integration and Implementation of complex Client/Server, Distributed n - tier and web based application systems, Design and Development.
• Good exposure to ticketing systems tools like BMC Remedy, Rational Clear quest, JIRA, HP QC.
• Responsible for creating and managing user accounts, security, rights, disk space and process monitoring in Cent OS 5.x/6.x and Red hat Linux.
• Experience in using various network protocols like HTTP, UDP, FTP, TCP/IP, and SMTP.
• Experienced in monitoring and debug performance issues on different OS Linux (RHEL & Centos),
• Penetration frameworks like METASPLOIT for Compiling and Changing payloads of Various Exploits.
• Expertise with scripting languages for day to day production support task and automation of business user needs.
• Scheduled tasks on a daily/weekly basis using scheduling tools like Autosys and Cron jobs.
• Hands on experience using Kali Linux for performing Network security assessment and vulnerability assessment.
• Experience in Shell Scripting and perform UNIX performance, monitoring and tuning.
• Excellent in analyzing, problem solving, trouble shooting, good communication and leadership skills.
• Provide follow the sun model working closely with other global groups and performing regular regional handovers.
• Experience supporting 24x7 production computing environments. Experience providing on-call and weekend support.

TECHNICAL SKILLS

OS: Red Hat Enterprise Linux 7.2, Solaris, Microsoft Windows 7/XP,CENT OS

Collaboration tools: Atlassian Confluence, Microsoft SharePoint, Run book, BMC Remedy

Databases: Oracle 9i/10g, DB2, SQL Server.

Messaging: Messaging, TIBCO Enterprise Message Service

Security tools: Super scanner 1,2,3, Brup suite, APP Scan, Pen test lab, Proxy servers, Man in the middle.

Mobile: iOS, Android

Middleware tools: Web sphere, ETL Informatica Power center, Web logic .

Web / application servers: Apache HTTP Server, IBM Web Sphere, Apache TomcatWeb browsers Mozilla Firefox, Microsoft Internet Explorer, Confidential Chrome, TOR & EPIC Browser

Languages/Scripting: Shell Programming (Bash, Ksh, AWK), Perl, Python.

PROFESSIONAL EXPERIENCE

Control Analyst /Security Analyst

Confidential, Reston, Virginia

Responsibilities:

• Management of daily operations which includes: automated and manual processing of batch jobs (Flux, Java, and Cobol); the transmission of electronic data to and from vendors and institutions; ensuring delivery of services and products in a timely, predictable, and accurate fashion; and taking corrective actions, when necessary, to meet deadlines.
• Provide production status reports to appropriate departments within The Confidential, and also to vendors as required.
• Develop, maintain, communicate and implement written processes and procedures related to all aspects of application Support.
• Automated and scripted JAVA Flux batch jobs and scheduled it to run in prod environments.
• Performed kernel tuning based on the applications to be installed and the number of users.
• Experience in troubleshooting network connectivity using Ping, IF Config and Traceroute, NSlookup, nmap scripts commands.
• Installed, Supported Application and middleware WebSphere Application Server, Apache Web Servers in LINUX environment for various projects.
• Expertise in understanding of error logging subsystem, resolving technical issues by Diagnosing, Problem determination, Troubleshooting and providing Root Cause Analysis.
• Evaluated the security of web applications and internal networks by simulating an attack like an outsider with no authoritative means of accessing the organization's systems and insiders with basic levels of authorized access.
• Support/Lead implementation efforts of infrastructure upgrades/enhancements and perform regularly scheduled maintenance to keep system downtime to a minimum.
• Provide expertise in problem definition, capacity planning and the general design and integration of systems.
• Develops increasing expertise in key technologies, focusing on three-tiered, web- based solutions.
• Perform other assignments as required in support of assigned competency level in this area.
• Provides support during off-hours and on-call as required.

Environment: J2EE, Oracle, Java Flux, UNIX, Remedy, Apache, Informatica Power client 7.2, XML and Windows XP.

Application support Analyst

Confidential, Reston, Virginia

Responsibilities:

• Involved in design of application flow including configuration, creating and updating of high level Visio level diagram for business for all the work streams.
• Supported the application 24x7 based on the rotation of primary pager.
• Developed and Handled design and deployment of scheduled and unscheduled batch jobs using Autosys.
• Handling Informatica ETL migration from UAT to PROD environments.
• Change control review meeting and impact analysis for various changes to the system.
• Track and resolved failures in the flow of information through different processes via messages and other software connections.
• Importing data from various external sources including servers and flat files (.CCSV's).
• Monitor and support the messaging HUB (tibco)
• Good exposure to SIM CORP tool for various trade level requests and updating of COUPON and CUSIP population.
• Design and documented spec document for the application for future enhancements to the system after being reviewed by business analyst.

Environment: JAVA, Oracle, TIBCO, UNIX, ETL, Remedy, JIRA, Apache 2.3, Tomcat 5.2, XML and Windows XP.

Trade Support Analyst

Confidential, New York City, NY

Responsibilities:

• Monitoring of trading system and handling the internal Traders engine.
• Involved in maintaining optimize solution for automating compliance.
• Ensure all breaks are investigated and tracked daily.
• Involved in supporting the application 24X7.Monitor, predict and verify risk for Traders desk on a daily basis.
• Involved in post deal support and maintenance across the projects and teams.
• Supported the Trading systems for DB across NY and TKY.
• Involved as a Primary support team member to be present in Traders floor and worked with Traders to understand the Business.
• Involved in design and deployment of scheduled and unscheduled batch jobs.
• Implemented Geneos active console ITRS which helps operations staff with high level view and current status of monitored infrastructure.
• Handled the Disaster recovery plan and involved in preparing the business scripts.
• Implemented Run deck tool to secure production environments.
• Involved in trouble shoot production problems and find solution. If code changes need for a fix then coordinated with the AS Off shore team to move the code into production through an emergency or maintenance release based on business impact.
• Involved in setting up the POOL's, TBA's for the securities.
• Experienced in communicating with Front/Back/Middle office teams.
• Performed smoke tests for the application as the part of daily health checks for the regions.
• Involved in fast track or regular production implementation and perform shake-out testing.
• Worked closely with peers at other geographic centers using a "follow the sun" model of application support.

Environment: J2EE,.net,Oracle, Cron shell, Tibco, ITRS Geneos, UNIX, BMC Remedy, Redhat Linux,HTML scripting.

Application Support Engineer

Confidential, Chicago, IL

Responsibilities:

• As a production support team member involved in day-to-day operations and maintenance of the application.
• Supported the applications 24x7 based on rotation of the primary pager.
• Involved in design and development of adhoc quarries and supporting business users on day-to-day data needs.
• Interacting with the business users and assisting them for any technical support.
• Troubleshooting production problems and find solution. Coordinate with different teams for the changes needed for fixing the defects and to move the code into production through an emergency or maintenance release based on business impact.
• Involved in planning and implementation of data corrections. Coordinated with various team to get the data corrections implemented in timely manner.
• Involved in change control review meetings and impact analysis for various changes to the system.
• Involved in design and deployment of scheduled and unscheduled batch jobs using Control -M.
• Involved in design review meeting with the development team and business analysts to access the impact on different applications future enhancements to the system.

Environment: .Net, PL/SQL, XML, MS Office, TOAD, Control -M, Windows XP Professional, Kleptomania.

Program Analyst

Confidential

Responsibilities:

• Reviewing and analyzing newly added or edited (already existing) data/business listings on the Geo-products of Confidential . Namely, Confidential Maps and Map Maker.
• I had a to Interact with the Country specialist Such as Dublin, Kirkland and MTV to find the Major Policies and look out for the Production issues to find the major Bugs created by theoperators.
• Developed as a part of the newly added products like Geo-wiki as a user in the User acceptance phase.
• In charge of reviewing listings added or edited by user in the maps by ensuring they conform to regulations and policies.
• Involved in Troubleshoot Problems and resolving the user issues.
• Tested and performed Quality of maps on the updated data by using a tool named Street View.
• Track and resolving failures inthe flow of information through different processes, via messages and other software connections.
• Worked closely with peers at other geographic centers using a "follow the sun" model of application support.

Software Programmer

Confidential

Responsibilities:

• Periodic reports generated by the application for various levels of management for decision and control process. Tested some screens and functionality manually.
• Functional testing, Performance Testing and User Acceptance Testing were performed on the application.
• Created Test plans & Test scripts using HP Quality center.
• Used Win Runner for verifying application functionality, Regression Testing and the business processes to identify the defects.
• Reported tracked defects with reference to severity and types.