SUMMARY

• I have 9 years of experience exclusively in software application maintenance, operational support in Banking and Telecom domain.
• Proven skills in providing 2nd & 3rd level support for the UNIX environment.
• Worked on Script in multiple shells like bash and ksh.
• Proactive and result - oriented leader adept in mentoring and motivating the dynamic team to exemplary performance.
• Involved with support and system’s management of a variety of enterprise infrastructure applications and software products like Google Wallet, Mobile Gateway and Credit Card Offers.
• Gather and analyze information skillfully in order to identify and resolve problems in a timely manner and recommend alternative solutions as and when required.
• Worked extensively on build, deployment tool and version control using Rational Clear case, and Visual Source Safe.
• Involved in software Build and Release Management cycle, Software Configuration, Deployment Management and Production Activities.
• Effective communicator adept in delivering superior customer service and bridging the business and technical team
• Possess quick learning skills and ability to adapt to new techniques and methodologies.
• Effective team player.
• Do Automation using Shell Script in multiple shells like bash and ksh.
• Create project and groups and also provide access to them using LDAP.
• Installation, Configuration, Design and Administration, and integrating these tools with Jenkins.
• Providing threshold services to users for getting Usage alerts with LDAP.
• Versioning Control using SVN and GIT.

TECHNICAL SKILLS

Operating Systems: UNIX, Linux, Windows XP, Windows 2000

Database: SQL Developer, IBM data Studio, Toad

Languages/API/Technologies: SQL, HTML

Web Servers: TOMCAT 5.5, APACHE

Application Servers: WEB logic 10x, 11g, J2EE, JXplorer

Monitoring tools: Autosys, Smiley2, Putty, ARS Remedy 7.5, Active Directory Service Excellence, Wily and Jasper

IDE/Version Control tools: Eclipse, Tortoise SVN, GIT, IBM Rational Clear Case and Clear Quest

Other Tools: SoapUI, Winscp

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Application and Operation support Analyst

Responsibilities:

• Carrying out Implementation of SE-Tools Instance Setup for locations Atlanta for SE-Tools environment, covering Linux/Unix Servers setups, SE-Tools application setup and Active Directory deployment. Creation of project of specified five SE-Tools application as and when the request arrives through ARS Ticketing tool.
• Run batch jobs manually and checking the server health with scripts on UNIX.
• Access Management Administration.
• Mentor and trained other folks for project related environment and tools.
• Application server and web server setup for new applications in different environments and troubleshoot issues.
• Involve in Data Migration activities.
• POC for all kind of issue during on call and provide 7*24 support.
• Adding New Licenses to an Existing License Server Host.
• Create project and groups and also provide access to them using LDAP.
• Branching and merging with GIT.
• Fetching the Data from DB using complex queries in SQL Developer.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance.
• Synchronize the local repositories with remote (other) with GIT.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues.
• Staging area, add, commit and push files in repository using GIT.
• Support for SE Tools environment for various locations in USA, IT Services operating for SE Tool servers, User administration, administrative tasks (create, maintain projects) First and second level support for SE Tools Software components.
• Deploy war, xml and properties files on Unix Serves.
• Prepared Management/Quality related documents like ITIL & Q-view for Project.
• Diagnose and Resolve Root Cause of reported production defects.

Environment: Unix Sun Solaris, Linux, Ubuntu Sever, Active directory, SVN, Jira, Action Remedy System, Administration Tools, Putty.

Confidential, Alpharetta, GA

Sr. Software Engineer

Responsibilities:

• Production/Application Support -- Managing production deployments in terms of software deliveries and overnight activates.
• Monitoring, analysis and trouble shoot issue-involving technologies like Java 5 (JDK 1.5), J2EE (JSP), Web Services (SOAP), Application server (Web logic) and multiple integration projects in the middleware space, troubleshooting middle-tier issues and assisting developers on infrastructure related issues.
• Jumpstart app servers after deployment.
• Installing web logic application servers and customize it according to the application specification.
• Provide 24X7 support in Production environment and POC for issues.
• Application server and web server setup for new applications in different environments and troubleshoot issues.
• Involve in Data Migration activities.
• Run batch jobs manually with scripts on UNIX boxes.
• Have excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals Confidential all levels and can work as a part of a team as well as independently.
• Deployed various WAR, EAR, JAR applications in Domain and Clustered environments.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance.
• Provide technical support for users. Track and manage technical support activities using a database/software. Identify and escalate issues related to client success.
• Diagnose and Resolve Root Cause of reported production defects.
• Configured Clusters, apply patches on web logic using the web logic Console.
• Resolving CMIS tickets based on customer’s issue and assigning them to the respective teams with CMIS tool.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues.
• Monitoring environment, checking Server Health on UNIX box.
• Providing threshold services to users for getting Usage alerts with JXplorer- ldap.
• Identification and timely escalation of issues within the team and Origin.
• Closely work with customer support team, vendors and co-ordinate support activities.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).

Environment: WebLogic 11g, Shell Script, Oracle 9i, SQL, Web Services, UNIX Box, Windows XP, Putty, Service Excellence, CMIS Tickets, JXplorer, JSP, Web Logic.

Confidential, Atlanta, GA

Technical Lead

Responsibilities:

• Provide maintenance and production support to Mobile Gateway web service Google Wallet and Offers application.
• Provide On-call support in case of any outage.
• Primary point of contact to troubleshoot and handle application level issues.
• Managing and Providing Technical and Functional knowledge transition to offshore.
• Coordinate with offshore team for various client requirement deliverables.
• Actively involved in scoping, identifying the risk, and prioritizing the project - Credit Card Offers.
• Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.
• Evaluating the data collected through task analysis, business process, surveys and workshops.
• Providing suggestions to the development team during the development stage of product to meet the business needs.
• Preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Communicating effectively with business and internal teams to deliver product’s functional requirements like screen, interface, and GUI designs.
• Documenting the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
• Fetching the Data from DB using complex queries in SQL Developer.
• Designing and executing the test scripts and test scenarios.
• Deployment of war, xml and properties files on Unix Box.
• Creating Ticket and assign to the Respective team thru Remedy ARS 7.x.
• Coordinating with the groups of business who test, validate, evaluate new applications and functions, and determine issues in services and software.
• Managing any change requests related to the working project plans daily to meet the agreed deadlines.
• Flexibly interact with globally dispersed project team members.
• Analysis of various changes requests and its impact.
• Handle partner integration and partner on boarding who consumes Offers ORP application and Mobile Gateway Web Services.
• Propose and implement infrastructural changes to the existing application infrastructure.
• Prepare end-to-end system understanding documents.
• Played major role in taking up NGN-Migration related activities.
• Worked closely with Clients, project managers and development team in various business areas to gather, analyze and document the requirements and supported the project throughout the development lifecycle.

Environment: PRODUCTION and USER Testing, Java 4.2, Jboss4 Tags, HTML, Oracle Toad, SQL, Web Services, Log4J, UNIX Box, Soapui, Apache Struts 1.1,Windows XP, IBM Data Studio, Eclipse 3.2, Agile Methodology, Iterative Software Development, Object Oriented Application Development, Putty, SVN, Optier.

Confidential, New York, NY

Sr. Systems Analyst

Responsibilities:

• Responsible for Test Environments Management Service.
• Creating the tickets based on issue and assigning them to the respective teams With ITSM tool.
• Monitoring environment, checking Server Health, Booking and Scheduling.
• Providing user access and Troubleshooting users’ issues.
• Identification and timely escalation of issues within the team and Origin.
• Work closely with customer support team, vendors and co-ordinate support activities.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Sanity testing of the server on UNIX boxes.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with Offshore and onsite. Sending weekly and daily status reports.
• Communicating with SME’s from Different teams Confidential Onsite.
• Checking and resolving the connectivity issues of Sybase and oracle server on daily basis.
• Checking the status of all components via logs.
• Modifying and executing the scripts as per developer suggestion.
• Monitoring the links and server process and updating the issues and errors to the respective teams.

Environment: UAT, Java, Jboss4 Tags, HTML, Java Script, Oracle 9i,SQL, Web Services, Log4J, UNIX Box, Windows XP, Web logic 8/9x, Clear Case, Clear quest, Iterative Software Development, Object Oriented Application Development, Putty.

Confidential

Systems Analyst

Responsibilities:

• Responsible for Linux/Unix production server support, monitoring and Administration in Front office.
• Shift Lead.
• Providing Support Calypso Batch Support and user issues and support a Mission Critical BFS environment.
• Running user’s job via CA's Autosys, Calypso GUI and custom made interface.
• Fix a bends and oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Health Checks on various UNIX flavored Production Servers.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, and performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with our Onsite and Offshore Development centers. Sending weekly and daily status reports to US as well as India Managers.
• Providing KT to the new team members.
• System & Application monitoring/troubleshooting alerts.
• Data services for the Sybase database.
• Monitoring the status of the job on grid server.
• Checking the status of critical reports using queries in Oracle.
• Calypso Batch log validation and error checks.
• Modifying and executing the jobs as per the Task Owner’s request.
• Monitoring the jobs and updating the issues and errors to the respective teams.
• Creating the tickets based on issue and assigning them to the respective teams.

Environment: UAT and PROD, Java, Jboss4 Tags, HTML, Java Script, SQL, UNIX Script, DB Objects like Stored Procedures, Triggers, Views, Functions etc., Web Services, Log4J, UNIX Box, Windows XP, Oracle 9i/10g, Calypso, Autosys, Tomcat 5x, Iterative Software Development, Object Oriented Application Development, Putty, SV.

Confidential

Trainee

Responsibilities:

• Coordinated closely with development and QA teams to implement successful daily builds.
• Worked on multiple OS (Solaris, Windows NT/2000) and multiple code
• Creating VOBs and views for different applications
• Solving day to day End User Problems in accessing Clear case
• Done the installation, configuration through WebSphere.
• Adding New Licenses to an Existing License Server Host
• Changing the default config spec according to the developer’s requirement.
• Involved in activities like moving, renaming and removing elements and versions.
• Involved in activities like moving the VOBs and relocating the elements from one vob to another.
• Managing parallel development streams and multiple releases using branching, merging and labeling.
• Trouble shooting problem in view, check out and check in, related activities.
• View Creations setting up of Configuration Specification according to the Project Requirement.
• Troubleshooting for issues.
• Creating Label Types and Applying Labels to build related files.
• Preparing Build Report for each and every build.
• Coordinating with the onsite team and deploying the code accurately and escalating any issues immediately.
• Monitoring the release work and keep on updating issues and errors to the respective teams.

Environment: Java 5, HTML, Java Script, Oracle 9i,SQL, Triggers, Views, Functions etc., Web Services, Log4J, UNIX Box, Windows XP, Web logic 8/9x, Oracle 9i/10g, MQ Series6.x. Clear Case, Remedy tool, Clear quest, Tomcat 5x, Iterative Software Development, Object Oriented Application Development, Putty, SVN