SUMMARY

• Over 11 years of IT experience including 9+ years of SME in Java application support, Cloud applications (SaaS) support, infrastructure management, IBM Mainframes application support, Middleware technologies, end - to-end App management for mission critical applications support, and In-depth knowledge of software systems that runs on LINUX/UNIX environment.
• Experience also includes handling of onshore and offshore teams as a Lead. As an ITIL certified professional, hands on experience in high volume business environments, Infrastructure monitoring tools, and project management.
• Installation, configuration, and maintenance of applications on Linux/Unix environment.
• Performance monitoring and Troubleshoot Java Enterprise applications & dealing with messaging services like TIBCO RV, MQ Series & Applications servers TOMCAT & BEA WEBLOGIC.
• Cloud application installation and support of systems like Procurement buyer portal, Sourcing, procure to pay and supplier management.
• Hands on with Tier 1 & Tier 2 support that may span multiple Cloud & Linux services and work directly with cloud architects to help reproduce and resolve customer issues.
• Configuration of Infrastructure Monitoring tools to check Application log monitoring, check Memory usage, CPU, Swap Space issues, disk space, multiple Host Monitors & Error checks - Sentry, Splunk & Nagios XI.
• Tibco RV errors / Warnings / Certified Messaging Errors & Ledger issues with the Java adapters are checked and resolved as per SLA.
• Generate performance reports like event & content tracking, Site search analysis, Analytics for E-commernce, Overview about websites on dashboard, Site speeds and pages speed reports using PIWIK Web analytics
• Experience in generating Java Thread dumps, using of Memory analyzer tools and report the incidents to Dev Team along with Stats.
• Usage of Netstat, running trace, TOP and other traditional commands on LINUX/UNIX systems to check TCP/IP issues and report the problems to SYAD’s.
• Hands on experience on Databases DB2, Oracle, Mongo DB & My SQL and consistency checks for checking data integrity.
• Data Transfer ETL jobs creation and execution on LINUX environment.
• Performance monitoring and tuning of the jobs on regular basis for better performance of the processes.
• Generate application Java thread dumps, TCP dumps, TIBCO RV trace for the software systems we work on.
• Experience in working with WEB Based application errors (Server, Client errors) - 5XX & 4XX errors.
• Troubleshooting experience in MQ series Exceptions, MQ channels and Depths and MQ managers on Platform.
• Experience in AWS components such as EC2, S3, RDS, and Amazon Cloud watch for instance creation & monitoring services.
• Closely work with IT DEV teams & fix the prod issues on Application servers (Tomcat, Web logic).
• Defining and documenting paging solution files including configurations, important processes & Operational Standards (SOP’s), and reliability features.
• Early sanity check of the applications in all production environments on daily basis before defined SLA.
• Work with Developers to create Install guides, submit Implementation requests (IR) and schedule Pre-release calls to walkthrough install guides.
• Hands on check and experience in NFS storage / FTP / Secure-FTP Handshakes and built.
• Application Release management includes weekend deployments; validate Go-Lives, Planning and execution of upgrades, patches during Weekly, Monthly and Annual maintenance windows.
• Source code updates to version control tools after successful releases.
• Disaster Recover planning and implementation and all the required DR plans are updated on yearly basis.
• Experience in RCA analysis, Counter Measures, Problem, change & Incident Management with the help of ITSM tool BMC Remedy.
• Create and update severity tickets & Initiate Outage calls and involve all stakeholders to fix the issues.
• On call Support Escalation procedures are followed in a timely fashion & statuses of the major incidents are reported IT Business stakeholders.
• Effective communication skills with internal and external stakeholders.
• Proficient with z/OS, OS/390, COBOL, EJES, JCL, VSAM, NDM & DB2.
• Remarkable experience with Mainframe application installation, configuration & Maintenance of the applications.
• Troubleshoot COBOL & JCL programs and fix the batch flows before the defined SLA.
• Work on NDM, FTP and secure handshakes for SFTP on Mainframe environment.
• Check Real time data feed on DB2 instance using QMF and check for data consistency.
• Validation of Onlines, IMS Regions and MQ channels on Mainframe environment as a part of early sanity check.
• Performance tuning of the Production jobs, IMS programs for better performance.
• Monitoring the batch job flow through BMC Control-M & ensure timely completion of batch cycles and all the transaction processing regions are up on time.
• Making Scheduling changes as per Client's Requirement such as defining a new job, modifying an existing job, calendar updates, adding predecessors and successors to the existing job and adding file dependencies.
• Creation of BIND Cards & Release jobs for staging the code to Production level libraries.
• Install guides are created for Go-Lives with appropriate program modules such as JCL/CNTL/PROC/DBRM/LOAD.
• Worked on Endeavor for source code version updates after releases.
• Support DB2 & IMS Version upgrades, IPL, Cold starts and other maintenance windows on weekends.
• Value addition to clients by moving long running jobs into Non-Prime hours and save the CPU hours.

TECHNICAL SKILLS

Operating Systems: LINUX, UNIX, WINDOWS, SOLARIS, IBM Mainframe (MVS) Z O/S

Languages: JAVA, SQL, JCL, SHELL

Ticketing Tool: BMC Remedy(Change/Problem/Incident)

Management: Project Management, ITIL - Service Management.

Middleware Technologies: TIBCO RV, MQ Series.

Application Servers: TOMCAT, WEBLOGIC

Monitoring tools: Splunk, Sentry, Nagios XI, HP Sitescope

ETL Tools: Pentaho

Reporting tools: Tableau Desktop 8.3, Business Objects

Transaction Server: TSO/ISPF, TSO MV

Database: ORACLE, PostgreSQL & DB2.

Version Controls: Dimensions & Endevour, CVS.

Scheduling tools: BMC Control-M Enterprise, Cronjob, Autosys.

Mainframe Tools: QMF, SPUFI, TSO FTP, MQSeries, IBM UTILITIES, INSYDB2, EJES, NDM, VSAM.

WEB Analytics: PIWIK Reporting

Cloud Computing: AWS ( EC2, S3, RDS, Cloud Watch, IAM, Route 53-DNS)

PROFESSIONAL EXPERIENCE

Confidential

Product Support Engineer - Cloud

Responsibilities:

• Procurement Cloud application Support on Cloud environment that is hosted on Linux systems with 24X7 uptime.
• Installation, Configuration, Maintenance of the cloud applications on different environments (PROD, SIT, UAT, PRE-PROD).
• Performance monitoring and Troubleshoot Java application instances generate thread dumps, identify CPU spiking, memory leaks & data lost issues.
• Write SQL to collect, study, analyze and interpret data using PostgreSQL as the back-end database management system
• Configure alerts on production environment and create SOP's for all the events
• Prepare technical architecture diagrams, documenting the system architecture, ports and process flows
• Work with supplier content teams for validation of catalogs and upload the catalogs into supplier portals.
• Run PIWIK reports for WEB IT analytics to check performance of the buyer portal.
• Work on Adhoc requests to execute ETL jobs on LINUX environment.
• Outage Management with SWAT Calls & Fixing the issues and minimize the downtime.
• Coordinate with different stakeholders such as Product teams/ Vendors/ users/Cloud Architects during Releases.
• GWP - Get well plans are created for GOLD & SILVER applications for better performance.
• Generation of Tableau reports for the customer on procurement orders monthly/weekly/daily Basis.
• Create BCDR documents to make sure all information is updated every year.
• Product Transitioning with Onshore and Offshore Teams(KT)
• Generation of tableau reports for the management for the Procurement Insights on weekly basis.
• Create Dashboards, Maps and publish the reports using TABLEAU Desktop.
• ITIL Service management as Best Practice on day-to-day operations

Environment: Cloud Services, Linux, Splunk, BMC Remedy, Mongo DB, PostgreSQL, Pentaho ETL and CRONJOBS.

Confidential

Technical Lead & Production Application Support Engineer

Responsibilities:

• Worked as Technical Lead & SME for the Application Production Support and Maintenance Projects for consumer and Ordering applications.
• Support JAVA EE applications, WEB SERVICES, TOMCAT instances & dealing with Middleware technologies like BEA WEBLOGIC & messaging services like TIBCO RV, MQ Series.
• Trouble shoot web application issues, internal service errors, Access issues, Server level issues for the applications that are hosted and work with SYS Admin’s.
• Installation & Configuration of the applications on LINUX & IBM Mainframe Environment.
• Configure and update the alerts on Sentry Monitoring tools for the hosted applications.
• Trouble shoot various issue on Web services, CPU issues, Javaoutofmemeory issues, RV errors, MQ exceptions on Linux .
• Run SQL Queries on INSYDB2 utility on IBM Mainframe to check the desired data on DB2 and also run SQL queries using TOAD on oracle databases.
• Establish FTP, SFTP, and NDM’s on LINUX & IBM Mainframe environments.
• Source code version control Updates on CVS and Endevour.
• Validate IMS Regions & Onlines, on IBM mainframe and check for ADMIN and Managed Nodes on Linux environment.
• Maintain checklist for most frequent abends and SOP Standard Operating Procedure adherence is followed.
• Build, maintain, and test production Jobs both on UNIX and IBM mainframe
• Work with Regional Control-M Schedulers for batch management using BMC Control-M.
• Responsible to initiate outage calls, follow escalation procedures and update Business Impacts.
• Initiate Service Outage analysis (SOA) calls with different stakeholders and come up with counter measures for severity (1 &2) production issues.
• Participate and provide weekly PROD issues status on Prod Lab meetings & Ticket cop meetings with teams to review the quality of tickets.
• Interaction with Users/ Stakeholders/ Data center teams / IT Client and Delivery teams.
• Documenting Problems and actions in BMC Remedy via HD Tickets and also create IR (Implementation requests) for the PROD releases and activities.
• Work on application’s Disaster Recovery (DR) plans Updates and Walkthrough’s
• Work with Development, QA teams and Server Admin teams for the application failovers on Quarterly basis.
• Analysis of the existing system for any improvements and provide get well plans (GWP) to customer.
• Ability to work any environment, Third Party tools and Utilities at any given time.
• Responsible for Team building, Learning & Development, people & performance Management for the Support teams under Ordering.

Environment: Cloud Services, Linux, Splunk, BMC Remedy, Mongo DB, PostgreSQL, Pentaho ETL and CRONJOBS.

Confidential, Omaha, NE

Project Lead & Systems Support Engineer

Responsibilities:

• Responsible for Application Production Support as an SME & Team Lead for suite of Ordering and consumer (Telecom - BSS) applications on the client site.
• Generation of Java thread dumps, checking heap memory issues, weblogic erros, TIBCO RV Errors.
• Support Java EE Applications & dealing with web services and application servers(WEBLOGIC)
• End to End Application Support for Critical IBM Mainframe applications on multiple servers.
• Trouble shoot issues on Java application such as ( CPU spiking, Network slowness, SWAP Space, long running jobs, generating thread dumps, run the trace on messaging services).
• Work with Data center operations / DB2 DBA & MQ teams for production issues on mainframe applications.
• Involved in 24X7 - Application Outage management & report to Leadership (Director and VP).
• Application deployments, Monitoring, & automation via scripting.
• Change / Problem/ Incident Standards and procedures are followed.
• Responsible for configuring monitoring tools for the supporting applications.
• Work on Escalation procedures for various Severities prods issues.
• Work with Developers, SYSADMIN’s and Data center Vendors for Weekly/Monthly/Annual Maintenance, upgrades and patches.
• Release Meetings / Walk throughs/ Go live Prod calls during Major Cutovers are coordinated and scheduled along with DEV DBA and Applications Developers.
• Application SOP Documents are updated time to time and new docs are created for new programs.
• Participate in LOAD and Performance testing with interfacing applications.
• PROD Lab’s for ongoing PROD issues / Lessons learnt meetings after releases for better go-live.
• Responsible to establish known Errors Database (KEDB).
• Worked as Project Lead for Onshore team and responsible for operations support for all the client applications & Responsible for setting up Cross Module trainings at onshore and offshore.

Environment: UNIX, LINUX, SOLARIS, IBM MAINFRAME, BEA WEBLOGIC, TIBCO, MQ Series.

Confidential

Assistant Systems Engineer & Module Lead

Responsibilities:

• As a Module Lead responsible to manage the team of 5 members, Shift rotation, Assigning the schedule requests and Provide Maintenance & Production Support & manual testing for Confidential Infrastructure project for On-line and Batch applications.
• Supporting Java based an application that runs on Linux, Middleware technologies such as MQ Series both on Linux and IBM Mainframe.
• Perform Load testing on IBM mainframe applications along with QA and DEV teams.
• Application deployments of software code, EMER Releases and fixes.
• Experience in on call Support for the Mission critical applications across 24X7.
• Provide Change/problem/Incident Management for the applications we support.
• Provide best practices for Automation and Process improvements
• Work on configuring monitoring tools on both environments (LINUX & IBM).
• CRON & Control-M jobs run guides are updated on weekly basis for better documentation support.
• Initiate Outage calls, Oncall escalation procedures and involved Leadership Client Oncall.
• Create flow-charts, Document technical info for batch requirements and participate in SYAD calls for upcoming releases.

Environment: UNIX, SOLARIS, IBM Mainframe, BMC Remedy, BMC Control-M, JCL, SQL, DB2, INSYDB2, Sentry.

Confidential

Assistant Systems Engineer

Responsibilities:

• Provides Maintenance, Production Support, manual testing and validation for Confidential Application support
• Troubleshoot Mainframe Application issues and fix them accordingly.
• Update the SOPS’s for new and existing jobs.
• Participate in SWAT (outage calls) and update the critical incidents along with Business Impacts.
• Work along with Dev team for gather requirements for scheduling of New Jobs on PROD.
• Work on Remedy tickets that are submitted by End users and provide solutions with in SLA.
• Responsible to generate set of reports on SAP Business Object 3.1(BO) on weekly and monthly basis internally to the team and also share the reports on the Ticket management to the client level.

Environment: UNIX, CRONJOBS, BMC Control-M, JCL, SQL, IBM Mainframe, Oracle DB, Sentry.