SUMMARY:

• Teh continuation of growth as an individual contributor while applying teh acquired experiences within computer operations, production control, quality assurance & testing support and service management upon all future IT Operations technical based projects containing people, process and technology.

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential

Responsibilities:

• Responsible for systems and applications monitoring, troubleshooting, deployment and maintenance activities required to support large scale, high availability, 24x7 production environments. Working throughout all levels of teh organization, and working closely with Engineering, Operations, Release Management, and Production Support teams. Ensure proper Change Management processes and procedures are followed.
• Work closely with Application Developers to devise robust deployment, operations, monitoring, and reporting. Tune application configurations to support optimize performance per developer and engineering recommendations. Proactively finds potential site issues and take initiative to address them in a timely fashion in a 24x7 Command Center environment. Partner with supervisor on solving problems and leading them to resolution. Partner on automation opportunities for repeatable tasks and recommend/implement teh solutions in collaboration with teh appropriate teams. Evaluate and implement internal and third - party tools. Identify and leverage standards to design a solution. Unix/Linux Operations environment. Perfm second level troubleshooting of applications to diagnose problems

Configuration Management Specialist

Confidential

Responsibilities:

• Improved day to day operations of Change Release Management Process by instituting mandatory communication check points within teh Change Management process. Consulted with IS Program/Project Management, QA and Testing, Application and Infrastructure Engineers on teh impact of changes to processes, organization, or infrastructure. Led teh creation of an internal IT Website to communicate change and configuration management policy and procedure. Planned and Executed on migration/backup/backout of DDL/DML/Stored Procedures within DEV/SIT/QA/TEST/CONFIG database environments.
• Developed, planned and executed BCP of data in/out of database updating statistics and stored procedure recompiles within test/qa/config database environments. Set security on database objects for users and groups. Routine monthly database and Unix password resets of super user accounts associated with DEV/SIT/QA/TEST/CONFIG environments

Configuration Management Specialist

Responsibilities:

• Consulted with IS Project Delivery, Testing and QA on teh impact of changes to processes, organization, or infrastructure, and new or upgraded technology. This impact assessed against teh current portfolio of products in operation (or to be operational) in teh computing environment and in business areas. Provide technical leadership for those in teh data center, leading teh introduction of changes at teh technical level. Analyzes complex systems and/or operational problems or malfunctions in teh operational environment and recommends changes or corrective actions. Plans, designs, develops and implements packaged releases of software, code, instructions, files, jobs, etc. for each and every project and turnover event, and assures teh integrity of those packages through teh development, test, and turnover cycles.
• Develops, documents, and maintains teh tools, processes, and procedures used to monitor teh computing environment’s software configuration, and / or any changes to that environment. Keeps abreast of new hardware and software developments, examines alternative approaches to managing those configurations, and adapts teh configuration management processes, tools and procedures to accommodate them. Administration and configuration of teh Team Track Change Management tool by Serena Software. Administration and configuration of Cisco Tidal Enterprise Scheduler. Responsible for software builds, deployments and configuration elements within teh Development, Testing, Staging and Production environments during teh Facets Upgrade since 4/03;

Confidential

Production Control Engineer

Responsibilities:

• Chaired morning Production Support/Incident Management Meeting. Tracked all Incidents escalated by Data Center personnel. Managed Resolution and Recovery of incidents. Produced metrics for incidents. Daily/Weekly reporting of incidents to Management. Assist Data Center Manager in overseeing shift activities. Provide guidance and to Production Control Specialists. Determining work priorities & assigning work. Recommends changes to existing operational, production control, applications and systems instructions for production runs and maintenance. Event Monitoring of Alerts. Incident problem escalation.
• Follow up w/ appropriate personnel to ensure problem resolution. Platforms utilized Win95, 98, NT, 2000, XP, Unix HP-UX9; Databases include Oracle, Sybase, and Microsoft SQL. Responsibilities include production performance monitoring, administration, troubleshooting and configuration of Tidal Automated Scheduler. Service and support tracking though teh use of ITSM. Troubleshooting and configuration of
• Unix/Windows batch scripts. QA and development testing & Migration of VB Applications, Unix batch scripts, ISQL Executables, and DataStage jobs with an emphasis on automation integration. Monitoring and troubleshooting of SFTP transmissions internal, external, server to server, DOS FTP, Windows FTP, Unix FTP, and NDM using Connect Direct for Windows. Monitors systems to sustain optimum production. Minimizes conflicts for resources. Liaison with Change Control & Configuration Management to ensure operational computability of production systems.