Infrastructure Analysts II Resume

SUMMARY:

An electronic engineer uniquely skilled in the validation of Interactive System Integration. Highly skilled investigative aptitude, utilizing my, Field service experience, and peer support.
Adapts easily to multiple challenges, new paradigms. Over fifteen years computer experience in multiple sciences
(WinNT / 2000/ 2003/2008/2012 Server, XP,UNIX, HP UNIX, and Free BSD) with increased responsibility in Broadband, TCP/IP, and Client - Server, LAN / WAN environments. Demonstrated positive/effective results as a project manager.

EXPERIENCE:

Confidential

Infrastructure Analysts II

Responsibilities:

Tier II Analysts Support, Wireless support, activation, ordering, mobile device swaps, troubleshooting, ticketing thru Confidential Emptoris Rivermine, Product tracking.
Active Directory Support
Helpdesk Experience
Password reset knowledge
Customer Service skills
24x7 support of customer related Quest Diagnostics websites and portal issues.
Support PC troubleshooting of Windows XP, Windows7, Microsoft Office 2003, 2007, 2010 applications. Multiple managed software programs. Installed and configured Windows apps using Dameware & Teamviewer.
Provisioning Active Directory account lockouts, Password resets, Set up and administered user/group accounts. support mapping network share drives, network resources/ printers.

Confidential

Software Deployment Engineer, Consultant

Responsibilities:

Configure apps that work independently & concurrently together w/ WA software, SOAP2 server, SOAP2 client, Oracle client, Windows 7
Work closely with Client & Project Manager to meet customer’s specific customizations.
75% Travel to customers site, 25% work from home office

Confidential

Help Desk Analyst /Contractor

Responsibilities:

24x7 support of customer related IMC websites and portal issues.
FTP Analyst, encryption and decryption of time sensitive files via WS FTP
Document and track all call center incidents with HP Service Manager Client.
Comply with security and support policies and procedures. Logging & generating reports.
Follow job schedule settings and resolve any user RCA of outstanding case interactions.
Communicate effectively and accurately with Managers & non technical customers.

Confidential

NVOD/ SDV Engineer /Contractor

Responsibilities:

Troubleshooting the video network and handling the alarms.
Documenting case notes in a timely manner.
Leading multi-team outage bridge calls.
Lv2 engineering support of network problems related to customer managed services & components Cisco 7609 UR routers, Ineoquest network packet analyzers, switches, etc.
Utilized monitoring tools Spectrum, Remedy, Nagios to analyze and recommend contemporary and emerging technology for deployment.
Metrix reporting, daily & weekly chart & graphing of problematic network Issues for future CR fix.

Confidential

Remote Deployment Engineer

Responsibilities:

Customer Service, Provisioning Software / Servers, for new customers future interactive use also upgrades and troubleshooting support, enabled through remote comm. server.
Provided external / internal customer support
TRC Engineer Customer Service, Level 2/3 Troubleshooting of computer systems, and SQL d Confidential base issues for Cable/Satellite TV service providers worldwide.
Code Downloads, deploying base platforms and firmware, TV Guide, and VOD to all set top boxes.
Utilizing all “A plus” networking principles, extensive product knowledge, SCO UNIX, SQL, MS Office, Clarify Client for Oracle, Net Meeting, Reflections, PC Anywhere, Hyper terminal.
Finding documented solutions for a myriad of issues. If there is not one to be found, must be able to create a solution and add it to the Intranet repository.
Authorizing new service for NBC cable channel service definitions.
TL9000 compliant, and high priority placed on Customer Service relations
Installed, updated software, configured, and tested computer equipment for cable subscriber organizations which supplied Interactive TV services and revenue generating units.
FTP files, Implemented interactive communication systems procedure for Multiple Subscriber Operator.
Provided customer service & to the MSOs based on site-specific Radio Frequency parameters which enabled the cable provider to sell Internet access.

Confidential

Computer Operations Specialist

Responsibilities:

Restructured standard operating procedures, incorporating multitasking of assigned jobs, which decreased processing time by 19%.
Interfaced with banking institutions and coordinated the daily time sensitive finance encrypted FTP File Transport Protocol files.
Accelerated UNIX scripts for prioritized accounts, to allow system enhanced processing performance above 500+ other users accessing the d Confidential base simultaneously.
Manipulated processing files using VI editor to manually run backups of Sybase, Windows-NT, Novell, Nortel voice-d Confidential, Request, Web, and Fax servers