Objective

• To obtain a challenging position in the Information Technology field that will allow me to utilize my certified skills to repair, maintain and diagnose computer network problems.

PROFESSIONAL EXPERIENCE

Confidential, Livingston, NJ

Desktop Support Analyst

Responsibilities:

• Salesforce Ticket System Support opening and closing in a timely manner.
• Migration Windows 7 Professional using SCCM Configuration Manager.
• Credant Encrypted all Data Backup and Restore using Symantec Netbackup stored on server.
• Symantec Management Agent portal to push software to clients PC.
• Troubleshoot Cisco VPN Client, and Wi - Fi Network for all employees and contractor.
• Setup VOIP Phones Confidential user location for all employees and contractor.
• Install and moves all computer hardware Confidential user location and also to make sure equipment is manage and back inventory.
• Support Configuration and Troubleshoot Local and Network Printers.
• Break fix Lenovo and Dell Laptops and Desktops ordering new parts if still warranted only.
• Remote Tool using Symantec PC Anywhere to connect to user PC.
• Setup and monitor the Video Projector for meetings in the conference room
• 2010 MS Outlook Exchange Support, Phone and Email Support for CIT employees and contractor’s
• Active Directory to Unlock Accounts, Reset Password, Add PC’s to Domain and Group Policy.

Confidential, Roseland, NJ

Desktop Support Analyst

Responsibilities:

• BMC Remedy Ticket Support opening and closing in a timely manner.
• Migration from Windows XP Professional to Windows 7 Professional using SCCM Configuration Manager.
• Data Backup & Restore using Offline USMT USB Hard drive for encryption software.
• Symantec Disaster Recovery by scanning the hold Hard Drive to collect all data in Desktop environment.
• Lotus Notes 8.5 Configured and troubleshooting for Ashland policy.
• Active Directory to Unlock and Reset password, Add PC’s to Domain and Groups Policy.
• Break fix Desktop and Laptops replacement part for Lenovo only if PC has warranty.
• Moves and Setup Hardware Confidential user location and manage Inventory using SharePoint.
• Symantec Management Agent to push software to clients PC’s.
• Support Wi-Fi and VPN using Cisco Systems for all employees and contractors.
• Using VOIP Phone Support for employees and contactor.
• Remote Tool support using Logme In for all employees and contactor.
• Troubleshoot Technical issues to resolve in a timely manner.
• Configured and Troubleshooting network issue and resolve in a timely manner.
• Setup and monitor the Video Projector for meetings in the conference room

Confidential, Morristown, NJ

Desktop Support Analyst

Responsibilities:

• First Energy use HP System Management for Opening and Closing ticket in a timely manner.
• Migration from Windows Vista to Windows 7 Professional for all First Energy employees and contractors.
• Phone Support and Email support in a timely manner to solved and complete the issue user having.
• Install and Configuration using Symantec Management Agent to push Software to clients PC’s
• Active Directory to add PC to domain, Passwords Resets and Group Policy.
• VPN Configuration and Troubleshoot using Cisco Client Support.
• Setup and move PC’s to new location or back to inventory.
• Imaging process using Norton Ghost Boot Disc that’s pull down from there Servers.
• Ghost Explorer is to recovery and to retrieved data back. And Manual collect for the HDD to make sure data has been collected.
• Lotus Notes 8.5 configured and Install to First Energy policy.
• Break fixes Laptop and Desktop for replacement parts. Installed new hardware for warranty only.
• Support and Configured Wi-Fi and email accounts for PC’s Laptops, IPhones, IPads Blackberry, Smartphone’s on Exchange Server.
• Panasonic Tough books PC configured and installed and troubleshoot network issue using Windows 7.

Confidential, New York, NY

PC LAN Desktop Analyst

Responsibilities:

• Migration from Windows XP Professional to Windows 7 Professional for all MTA employees.
• Imaging Dell Laptops & Desktop using Ghost and Ghost Walker. Backup Data using Ghost Explorer for Data transfer.
• Manually copy data and name save to portable HDD. Then Transfer back data after Image is done.
• Configuring and troubleshooting Microsoft Outlook 2010 with Exchange server.
• MTA ticket system use Siebel Call Center for their support opening and closing tickets in a timely manner.
• Manage Installed or Remove Network Printer from the server.
• VPN Configuring and troubleshooting using Cisco Client Support.
• Add & Move PC’s to new location for setups or back into inventory.
• TCP/IP Configuration and Troubleshooting, Internet Explorer, proxies setting are corrected.
• Install and configured Software for clients that management needs to approved due to licenses agreement.
• Add PC’s to the Active Directory and add them to the group policy. Change or reset passwords.
• Installed and setup KVM Switches for Due Monitors for each location.
• Phone support and email support in a timely manner to solved or escalated to the proper location.
• Add PC’s to the Active Directory, Add users to Groups and Reset passwords.
• Move PC’s to new location for setups or back into inventory.
• Phone support, email support, VPN support and Remote support response on a timely manner

Confidential, Morristown, NJ

Desktop Support Technician

Responsibilities:

• Lotus Notes for Data Bases, Emails, Ticket System and Inventory.
• Phone support, email support, VPN support and Remote support response on a timely manner
• Setup and configured Lotus Notes for each current employee and new hires.
• Imaging PC and Laptops using Norton Ghost that stores on server. To Upload or bring down the image.
• Data backup its pull back down from the server or manually using a cable connector to retrieved data from there hard drive.
• Installed Remote Printers, Local Printers in a Network Environment and name each printer to be share to each department.
• Configured and Install Hardware such as Keyboard, mouse, RAM, Hard drive or any other equipment client requested.
• BlackBerry Support using Sprint or Confidential provider phone activations, synchronize there data back only for current users.
• For new users just activated there phone and assign it. All phones are store in our inventory to keep track.
• Move client's hardware to location that was assign to them or remove equipment back to inventory
• Helpdesk phone support and email support for Schindler employees and contractors.
• Created Tickets and closed tickets in a timely manner. Created new profile for new hire or terminate profile.
• Used Active Directory to add PC or removed. Generate password for new hires and reset user password if user lock out.
• Using SQL and SAP to created SD Cards for Sprint or Confidential Phones for Schindler employees.
• Each SD card has User contacts, Password, Field link file and Soti file.
• Mailing equipment to client’s office or homes that are not local in our location.

Confidential, Mahwah, NJ

Desktop Support Technician

Responsibilities:

• Phone support, email support, VPN support and Remote support response on a timely manner
• Used the Kbox Ticketing System application to Open, Close and to create tickets for Laptops and Desktops.
• Imaged Desktops and Laptops using Norton Ghost from the Confidential server.
• Add and removed PC to the Active Directory to reset password and add client to the groups.
• Black Berry support for new hire and current employee that needs to synchronize there data back. Check to see if phone is configuring to Confidential standers.
• Confidential support HP Network Printer client will ask for toner replacement or if they are something wrong that needs to be resolve in a timely manner.
• Confidential Used Windows XP Professional, Lotus Notes, Symantec Endpoint Protection, Blue Beam, Active Directory, Kbox, LogMeIn, Sonic Wall VPN Access and SAP.
• Setup and configured Lotus Notes for each current employee and new hires.
• Configured and Installed Sonic VPN access for all employees
• Configured and Installed new Hardware to Laptop and desktops, Motherboards, RAM, Hard drive, Video card and addition hardware that need.
• Used troubleshooting skills to remove viruses on user PC’s.
• Troubleshoot SAP Client needs to reset users account and reset passwords.

Confidential, Piscataway, NJ

Desktop Support Technician

Responsibilities:

• Installed applications on client request after ensuring that management had obtained proper approval.
• Used Active Directory in Windows 2003 Server to manage users, computers, groups, printers, applications, and other directory-enabled objects from one secure, centralized location.
• Configured and installed Software Applications, Default Printers, Hard drives, Keyboards, RAM or any type of hardware in accordance with the client’s request.
• IBM supports Lenovo Laptops T42, T43, T60, T61, R61 and T400, Desktops M50, M57 Models
• Process the move and setup of necessary hardware for clients assigned to a new location.
• Process requests that have been expedited to our ticket system using Remedy by the client’s help desk.
• Diagnosed client problems and ensured that the issues were resolved in a timely manner, subsequently closing tickets assigned to my group using BMC Remedy Data Base Systems.
• Used Citrix to add and remove desktop or laptop to the domain as well as generate password and reset user password.
• Configured and installed VPN Token for Remote Users.
• Ensure that new laptops and desktops are accurately accounted for in inventory by using scanning device.
• Installed Hardware and upgrades for clients who requested more memory on Laptops or Desktops.
• Phone Support, VPN Support using Sonicwall, Email Support using Outlook 2007 and Remote Support using Logme In.